Was advised by their complaints department to take in-depth photos and videos of any item prior to the move. Then to film the delivery. Otherwise they will dismiss any of your complaints. Would never recommend. Paid for Art Deco wardrobes to be collected from a private seller and placed in my daughters bedroom. Drivers wearing no PPE at all, rather rude and short tempered. Touched our personal belongings in the house. Which he had no right to. Refused to Wash hands or use hand sanitiser. Wanted to rush the job and go. Drivers wore really rough with the wardrobes. There was a trail of wood going from front door up the stairs and throughout the house. They bumped the wardrobe upstairs. Second wardrobe refused to take upstairs We asked them to place the wardrobe in the dining room and explained that we would have to move boxes out the way. The driver stated to pick the boxes up and throw them out the way. One of the boxes hit my sewing machine. Luckily this was not damaged. And the boxes wore going to charity. The wardrobe was bashed around so much that it is unusable. When I opened the door the middle panel flow out and the wardrobe fell forward. This is now leaning against the wall and has been wedged in to ensure it doesn’t fall towards. Panels completely out of line. Phoned up and complained immediately. Guy over the phone dealt with the issue professionally. Referring to complaint department. Complaint department state we are not entitled at all to a refund of the delivery as they wore delivered. It doesn’t mater the condition of the delivery. Just that they wore DROPED off at the house. They are not willing to pay for to pay for the expenses that we will have to pay to get the council to collect and throw away the wardrobe. No care, no customer services, no empathy at all from the complaints team. I was told that I should have gotten 360o photos and videos of the wardrobes to prove that I didn’t buy and pay for transportation of a broken unusable wardrobe. Also that I should have videoed the drivers from arrival to departure to prove they wore the ones damaging the furniture. If you want your furniture demolished, to waste your time complaining to mangers that don’t care about your views or custom, and employee employees that do not following public health guidelines during a world wide health pandemic. These are your guys. Just remember to get your camera at the ready... as verbally advised by their complaints manager.