Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

“Good service, friendly and helpful”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS SERVICE, THESE ARE CONMEN, DIDNT TAKE EVERYTHING THAT I PAID FOR, LEFT ME WITH 2 BOXES, A SUITCASE AND A GUITAR BECAUSE THEIR PREVIOUS JOB TOOK UP TOO MUCH ROOM THAT IS NOT MY FAULT!! THEY DO NOT WEAR FACE MASKS AND STAFF ARE RUDE I HAVE BEEN WELL AND TRULY RIPPED OFF”

Helpful Report

Posted 5 years ago

“Great guys - very pleasant and helpful. Would definitely use again and would definitely recommend :)”

Helpful Report

Posted 5 years ago

“Hidden fees. Anyvan won't call you ahead to tell you that they are charging you fees. I only found out on my bank statement that I got charged extra which they blamed on "heavier parcel". We could have settled it there and then but they only told us after a job is finished.”

Helpful Report

Posted 5 years ago

“Excellent service. The guys went above and beyond the call to help me with my move.”

Helpful Report

Posted 5 years ago

“AVOID do not use this company. Small unprotected van came late to do my house move. 2 very unhelpful drivers who moaned constantly about lifting. Caused damage to 2 of my leather sofas and suede bed. Only offered £20 refund. Shambles of a company”

Helpful Report

Posted 5 years ago

“From start to finish was a great experience. Was kept fully updated on tne day. Van arrived, loaded up and delivered to my new home. Can't fault anything. Thank you Anyvan 5 stars”

Helpful Report

Posted 5 years ago

“I cannot recommend this firm highly enough. The two men who moved furniture & reinstalled it in a new location could not have been nicer. They were both clean happy & smiling the whole time. No complaints no bad language. They worked so hard nonstop are we’re polite & helpful to all they met. They were patient & careful damaging nothing. Theses are the men you need.”

Helpful Report

Posted 5 years ago

“Please avoid this company like the plague. They are not fit for house removals or anything for that matter. They are bottom of the barrel. I had a dirty undersized van and one guy and his young son turn up who refused to lift a couple of heavy items because they weren’t able to. My 70 year old parents had to get the fridge freezer out and into their van. They loaded all my items into the van without care or protective fabrics. They damaged an antique table by not covering it and finalised the move by urinating on my sofa. Anyvans investigation process involves talking to the driver, taking their word as fact and dismissing the customer and their horrific experience. I am still haunted now by it all and hugely out of pocket because of the damages. It upsets me even thinking about it now.”

Helpful Report

Posted 5 years ago

“AVOID Any Van. Appalling service. This company let us down ONE hour before we were due to move. I’d booked 2 men to help us move our daughter into an upstairs flat a week before, and they called on the day to say they could only send one man and would there be someone else there to help him! It was definitely a two man job. The man they sent was great, but it meant my husband, who isn’t well, was obliged to help him carry a sofa, beds and various heavy flat packs up three flights of stairs. We paid £104 and were refunded just £22 because apparently as someone turned up that’s all we were owed. Having spoken to a profusely apologetic customer services operator - who just kept repeating her script - I was offered the princely sum of an extra £12. Considering the way we were let down on the day just an hour before they were due to start I think it’s insulting. Next time I will be using a local firm and not somewhere in London where the work is sourced out and no one cares about the company’s reputation, customer satisfaction or repeat custom. The name says it all, it might as well be ‘Any Van.‘ I repeat AVOID!”

Helpful Report

Posted 5 years ago

“When placing a booking with AnyVan every booking includes the basic compensation cover, which is cover for your items up to the value of £50,000 for fire and theft, but does not include damages should damages occur. Due to this, we do offer the option of purchasing comprehensive insurance for your booking through Zurich Plc and this provides cover for your items against the risks of loading, unloading and in transit. As you have opted for the basic compensation cover, this means that when a claim is raised, AnyVan will act as an agent and mediate the claim between yourself and the Transport Providers in a view to reaching a resolution. This is also stipulated in your terms and conditions which I have included below for your reference: 2.4d You also acknowledge and accept that AnyVan does not provide transportation (moving) services to Private Customers and that We are simply acting as agent (and intermediary) between you and our Partner. In situations such as this whereby the Transport Providers have not accepted liability for the claim we are unable to enforce this on them. Anyvan will then review the claim and the evidence which has been provided in a view to reaching a resolution. Upon reviewing your claim and the evidence provided as we are unable to determine that the reported damages have been caused by the Transport Providers, AnyVan is unable to progress with your claim. We have also reviewed the images of the first booking as requested by yourself and there are no images of the wardrobe that have been uploaded. Unforutnatly as you have no further evidence supporting the Transport Providers have caused the damage reported, our stance on the claim will remain the same. We apologise for any inconvenince. Kind Regards, Ann Marie”

Helpful Report

Posted 5 years ago

“AVOID Any Van. Appalling service. This company let us down ONE hour before we were due to move. I’d booked 2 men to help us move our daughter into an upstairs flat a week before, and they called on the day to say they could only send one man and would there be someone else there to help him! It was definitely a two man job. The man they sent was great, but it meant my husband, who isn’t well, was obliged to help him carry a sofa, beds and various heavy flat packs up three flights of stairs. We paid £104 and were refunded just £22 because apparently as someone turned up that’s all we were owed. Having spoken to a profusely apologetic customer services operator - who just kept repeating her script - I was offered the princely sum of an extra £12. Considering the way we were let down on the day just an hour before they were due to start I think it’s insulting. Next time I will be using a local firm and not somewhere in London where the work is sourced out and no one cares about the company’s reputation, customer satisfaction or repeat custom. The name says it all, it might as well be ‘Any Van,’ as far as they are concerned.”

Helpful Report

Posted 5 years ago

“Second rate people who have little or any experience in the furniture business removal. Stay well clear and use professional people to save any damage to your goods Again they are not even cowboys they are shockingly bad cowboys”

Helpful Report

Posted 5 years ago

“The two lads from Cameroon were friendly, pleasant and helpful. They turned up on time and did a good job Thanks”

Helpful Report

Posted 5 years ago

“The worst I’ve ever used. Broke my kitchen island and then said they would nail back the broken and chip piece only. That was their final offer. Shouldn’t be allowed to operate. Nasty company to deal with.”

Helpful Report

Posted 5 years ago

“Awful service. I had booked several days in advance and despite receiving a confirmation text the evening before and morning of, the driver did a no show. The driver did not answer the phone and I had to repeatedly call Anyvan, being on hold for over half an hour each time, to get an update. Communication was quite poor and ultimately at the end of the day they cancelled the delivery, leaving me scrambling to find an removal at the last minute at an extortionate price. It is the company's responsibility to communicate with clients on orders purchased and ensure they are completed. Avoid if you want a reliable removals.”

Helpful Report

Posted 5 years ago

“Don’t use this company. All furniture damaged and drivers very unprofessional. Health and safety none existent - COVID-19 no masks and requesting to use toilet.”

Helpful Report

Posted 5 years ago

“Quick and easy service, polite driver and the way you can track the van for arrival and delivery is just genius!”

Helpful Report

Posted 5 years ago

“Excellent and professional service received. They are also practice COVID safety. I will recommend and use their service again.”

Helpful Report

Posted 5 years ago

“Punctual, polite and very efficient! Took the legs off the sofa for me as I had forgotten, which was very kind. It was a large sofa with an awkward corridor to manoeuvre but no problem. They also fitted the legs back on when arrived at destination. Really pleased with whole experience and very happy to recommend.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

ANYVAN Reviews

About ANYVAN:

Phone:

Email:

Location: