ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

3.5 Rating 3,109 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,109 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Minus a star would be more accurate. Full house removal booked from Stone, Staffs to Sheffield. An hour late arriving with what I consider a half size van despite the full list of contents for a three bedroom + 4 other roomed house. Obviously subcontracted which we weren’t told. Two men seemed to be inexperienced at loading, were more concerned about any extra bags, boxes as if they were the cause of what would be an extra journey. We’d been told that extra last minute boxes were always expected and they were only small. My partner did nearly as much loading as they in an effort to move things on. Communication with AnyVan about the problem was a waste of time as they didn’t keep to what they promised to sort things out. Had paid £653 already and not prepared to pay double for another trip. We left after the van and arrived at 3pm. They rang after 4 to say they’d had a puncture and hadn’t got the necessary nut key. After several calls with AnyVan the men called to say they’d be with us in 20 minutes. They arrived after 5:30 and stood there. When they did eventually empty the van, they put it all in the downstairs rooms. My partner and his friend had to take things upstairs. The next day we hired a van for another £150 and do the second journey ourselves, wishing we’d done that in the first place. Complaints to AnyVan are a waste of time. I was told they don’t pay any compensation, then suddenly after more communication £40 landed in my account! We wrote a full complaint to the suggested Ombudsman but were told that they were not a member of the Removal Industry Ombudsman Scheme. Surprise! Surprise!!”

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Posted 5 years ago

“Good value, on time, friendly driver and tracking made it excellent service”

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Posted 5 years ago

“Great service, a lot cheaper than others”

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Posted 5 years ago

“Very happy with the service provided. anyvan were on time, very polite, and allowed us to track their journey from pick up to drop off which was very helpful. Would definitely use again.”

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Posted 5 years ago

“Booked and paid, however they called the morning before to say they could not fit my garage door in their vans. I've had things delivered with them before and it would definitely have fit inside their vans. I just don't think they wanted to do the job at the price as I had credit on my account already due to a previous error on their part. Went to a competitor in the end, paid more at short notice but well worth it. Won't be using again. It's been 6 days and still not processed the refund.”

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Posted 5 years ago

“AnyVan were excellent! I live in Vancouver which made the time difference a concern, however they were completely accommodating and kept me updated throughout the entire move. The tracking function is amazing as well- thank you!”

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Posted 5 years ago

“As a driver work with Anyvan it is the worst company you work with even if you have a serious issue no one cares if you call them. They are paying pennies to drivers.”

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Posted 5 years ago

“Our man with his van was brilliant.”

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Posted 5 years ago

“My sofa was delivered, I literally didn’t do anything from buying the sofa, to AnyVan delivering, it happened perfectly within the allotted time, delivery was efficient & fast. Really helpful delivery guys, it was a rainy day but it didn’t even get wet. I will be using AnyVan for all my moving needs! You won’t regret it!!”

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Posted 5 years ago

“Picked up vehicle on time.Able to track vehicle from start to destination.Driver very helpful at destination completed job by unloading car and parking on drive.Very competitive price.Would recommend saved me a lot of time”

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Posted 5 years ago

“Excellent outfit. Good price, good service, excellent tracking. Will defeinitley use again and recommend.”

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Posted 5 years ago

“Speedy service. Reliable. Very friendly.”

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Posted 5 years ago

“Used ANYVAN to move a rattan sofa set (L shape sofa, table and foot stool - 5 pieces in all, including glass top for table) from Wrexham 100 miles @ £106 - the process was so straight forward from start to finish and totally took away the stress and hassle from me having to do it. The driver was so lovely and complimented me on my purchase. Definitely use again and highly recommend.”

Helpful Report

Posted 5 years ago

“My furniture was all damaged. 15 emails later offered £50 by their claims manager . My sofas that were torn were £3k. They act as a third party and are stating I have to take it up with the transport provider that they sold the job too, have given me hardly any details to track the men down and turns out the company doesn’t exist”

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Posted 5 years ago

“Efficient from first booking to doing the job. Great communication . Tracking was great too and the drivers who carried out the job were lovely . Everything went perfectly and I would definitely use them again”

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Posted 5 years ago

“Very good. Loved the tracking device.”

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Posted 5 years ago

“Very prompt delivery, friendly delivery men and tracking extremely good. The price was reasonable althoughI had to provide my own boxes.”

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Posted 5 years ago

“Terrible customer service. Despite numerous emails and pictures of damaged furniture still not accepting liability. If you value your belongings do not use. Drivers turn up (third party) no care whatsoever put a dent in my wall and my sofas and chairs covered in abrasion marks. This was reported at the time to the drivers and acknowledged and we were told it had to go through Anyvan! Which it did but now told it’s not there problem as the drivers are not admitting to damaging the stuff so no proof! They say they only cover fire and theft unless you’ve taken out separate damage insurance! £200 out of pocket and damage to sofas to repair.”

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Posted 5 years ago

“Service was good very friendly price was good would recommend to anyone”

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Posted 5 years ago

“Very good service price was very good very friendly would recommend to anyone”

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Posted 5 years ago

ANYVAN is rated 3.5 based on 3,109 reviews