ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

3.5 Rating 3,109 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,109 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Young man went beyond his job description to get my furniture so very happy with the service i recieved would highly recommend them to everyone”

Helpful Report

Posted 5 years ago

“IF I CAN GET YOU TO TAKE ONE THING AWAY FROM THIS REVIEW IT IS THAT ANYVAN ARE NOT COVID COMPLIANT. THEIR MOVERS DO NOT WEAR PPE AND DO NOT ATTEMPT TO SOCIAL DISTANCE. If i could give Anyvan a zero i would. Quite possibly the worst service I've ever had in any sector. Our movers were over two hours late. We had to chase them. There was no proactive contact. When they arrived both movers weren't fit for the job. Despite alerting them to the stairs in our flat when booking they spent the whole time complaining about them and saying how little they could be bothered. I was assured that the movers would handle everything. However my partner and I had to move about 90% of the stuff because the very lazy movers stayed outside smoking the whole time. In addition to this one of the movers spend the whole time mimicking my partner and ordering us around with comments like 'less organising more lifting' despite her not being willing to lift a finger. There was also the issue of making fun of our possessions, i.e. that there was something wrong with having lots of books. Making a complaint about this was a whole other experience. In summary Anyvan wont concede any fault and have offered no refund for the work we had to do and had the pleasure of paying for. When i said about leaving a bad review I was told it amounted to blackmail. I cant stress how bad Anyvan are. They are cowboys and will make the stress of moving even worse. Shop around and dont let these people steal your money. For reference my booking number is AV6543970”

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Posted 5 years ago

“From the moment I booked, they kept in regular contact, telling me when the van was coming etc. The 2 lads were fabtastic, nothing was too much trouble. Polite, courteous and worked so hard. They loaded and unloaded and were so lovely. A well organised company. Cannot recommend them enough. 5 stars.”

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Posted 5 years ago

“I ask AnyVan to collect a new Bookcase from a prestigous Furniture company and to deliver it To me 25 miles away to me in the Cotswolds This picked it up on the dot and delivered on time Great chaps with well presented Van”

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Posted 5 years ago

“Great service, Dorian and Phil kept us updated on progress and were very polite and helpful. Would recommend.”

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Posted 5 years ago

“Fast, efficient delivery and all belongings were handled with care”

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Posted 5 years ago

“Wonderful, they could not have been more helpful, I live on my own and was not looking forward to moving. They took all of the stress away for me.Very polite and forward thinking. Thank you very much.”

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Posted 5 years ago

“Helpful service, pro-active staff and straight-forward charges/responsibilities. They called the driver for me to confirm specific instructions which was very helpful and ultimately led to us booking through AnyVan. I've already reocmmended the site to others and will do so in the future. It works, staff is friendly, what more could I want?”

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Posted 5 years ago

“A wonderfully positive experience. Easy booking, reasonable rates, great communication and tracking, and friendly helpful chaps to do the work. I’d recommend AnyVan to anyone, and already have.”

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Posted 6 years ago

“Great service!”

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Posted 6 years ago

“Very good service, the tracking system kept me informed”

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Posted 6 years ago

“Service was very good overall. Staff always very helpful when you get to speak to them. I would recommend using this company.”

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Posted 6 years ago

“Price was similar to what I'd pay to do it myself. No problems at all. tracking was great and collection and delivery was exactly as stated. Id use them again!”

Helpful Report

Posted 6 years ago

“I just wasted £1000 with these guys. I booked the premium packaging service (where they do all the packing and boxing) and guessed the amount of boxes and bags i needed for my service (as things were not packed i did not know how many boxes i needed obviously). When it came to the day, i needed more space (which i would be happy to pay for, but because they were using the van for another booking, than there was no space left in the van for my excess stuff. When i called twice before my booking, nobody at anyvan thought it worth mentioning this was going to happen. I am now left with having to organise another removal to get all my things to my new home. What is so gutting is that i paid the premium service for a stress free service and it has been the opposite. I called up Zac at anyvan and they offered me a miserly £5 off using them again.. suffice to say i will not.”

Helpful Report

Posted 6 years ago

“Do not use this company they are an absolute disgrace. I ended up paying 3 times for a collection and they claimed they either couldn't find the address to collect the goods or the goods weren't ready. I stupidly kept paying again for them to collect the items as I was desperate for my daughter to receive the equipment she needed for university. I gave up in the end and paid another company to collect the items which they did straight away. Ended up paying 196 pounds for nothing.”

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Posted 6 years ago

“This company is a farce. I wish I could rate 0. They have damaged goods and denying it, I will now be taking the matter further. I will be sending a pre-action notice forthwith. DO NOT USE ANYVAN EVER! AV6522616”

Helpful Report

Posted 6 years ago

“First time I used them the van came way outside the 8am - 3pm timeframe (came at like 5.30pm). Second time, had to cancel a job and called them, and was well within the terms and conditions listed in their confirmation email to do so free of charge. They charged me anyway and when I asked why, they literally lied and said that I didn't call on time which is a bold move for a big company as I have call logs. Had to raise a dispute through my bank and attach screenshots of the confirmation email showing their own terms and conditions and that they were breaking them, as well as screenshots of call logs. What a difficult company and a pointless waste of time. Cannot recommend this company at all.”

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Posted 6 years ago

“Don't use Anyvan, we booked two men to move a photocopier, never asked for the dimensions or the size and when the two people turned up, they said they couldn't move it, but didn't even attempt to. If I had been asked to provide dimensions I would, and when they have your money, there is zero customer service support. I would never recommend them. Appalling service!”

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Posted 6 years ago

“We had a few extra items that were not in the list. The items were two boards from a table and a desk, a small folding desk, the legs for the dismantled table and desk and a couple of black bags. They didn't pick these items. The van was practically empty and they delivered the other items straight to our new house. I really don't see why. But anyway, they send photos to the offices of what was left behind and told us to call the customer service. We called the customer service, after 1-1.5 hours they replied and told us they would call us back with a quote. We are still waiting for the call. We put the stuff in a black cab and completed he move with half the price their website quote was (40£) to hire a new van. Don't bother with these people, just hire a real man with a van. You cannot be expected to know all your items before you have actually packed. And then you are left with nothing to do. I was lucky this time. Next time I move I am not using this and I'll make sure none of my friends do.”

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Posted 6 years ago

“Excellent friendly service”

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Posted 6 years ago

ANYVAN is rated 3.5 based on 3,109 reviews