Simone Ahmed
DO NOT TRUST- WORST COMPANY EVER! Hi, don’t usually leave negative reviews but I thought this may save someone a lot of stress and money, learning from my experience. I had numerous issues with my move including the delivery date not happening WITHOUT the driver or anyvan informing me. I did not receive the services upon quotation as the service wasn’t worth the £602 I paid! Firstly, upon collection. -There was no text from the driver 24hours to arrange a slot as advertised on your website -No driver text on the morning collection and driver did not pick up my calls either -Called anyvan and they had to reach driver to confirm -Tracking service as advertised on website did not work till 30 mins before driver arrived. -Driver Leontin on the day informed me I had different drivers for delivery which I was not told of by anyvan. Day 1 delivery -Day of delivery confirmed upon booking I had no call/email/text from driver or anyvan. -I took the day off work and waited all day for delivery -Driver did not answer my calls -3:30/4pm, after getting through on the busy anyvan line, driver said he was not coming. -WHY WAS I NOT TOLD BEFORE, I understand with this removal job and with a long distance job there will be delays or breakdown problems which is fine if I was called by the driver or anyvan. -This resulted in a days salary gone and I had to buy necessities as my belongings didn’t arrive. All would have been resolved if I was told. Day 2 delivery -The anyvan customer service assured me the driver would contact with confirmation of delivery date and slot. -BUT HE NEVER DID (No call or text on next morning) -Tired calling driver but no response -No replies to messages -anyvan line was busy multiple times -At this point I had grounds to call the police-my all belongings were in an unknown location with no sign of delivery and I felt like this £602 had been a scam. My boxes were delivered 6pm a day after my paid for delivery day. I was not compensated for the 2 days of work I missed waiting for the driver or the necessities I had to buy to tide me over until it came.
4 years ago
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