DO NOT TRUST- WORST COMPANY EVER!
Hi, don’t usually leave negative reviews but I thought this may save someone a lot of stress and money, learning from my experience.
I had numerous issues with my move including the delivery date not happening WITHOUT the driver or anyvan informing me. I did not receive the services upon quotation as the service wasn’t worth the £602 I paid!
Firstly, upon collection.
-There was no text from the driver 24hours to arrange a slot as advertised on your website
-No driver text on the morning collection and driver did not pick up my calls either
-Called anyvan and they had to reach driver to confirm
-Tracking service as advertised on website did not work till 30 mins before driver arrived.
-Driver Leontin on the day informed me I had different drivers for delivery which I was not told of by anyvan.
Day 1 delivery
-Day of delivery confirmed upon booking I had no call/email/text from driver or anyvan.
-I took the day off work and waited all day for delivery
-Driver did not answer my calls
-3:30/4pm, after getting through on the busy anyvan line, driver said he was not coming.
-WHY WAS I NOT TOLD BEFORE, I understand with this removal job and with a long distance job there will be delays or breakdown problems which is fine if I was called by the driver or anyvan.
-This resulted in a days salary gone and I had to buy necessities as my belongings didn’t arrive. All would have been resolved if I was told.
Day 2 delivery
-The anyvan customer service assured me the driver would contact with confirmation of delivery date and slot.
-BUT HE NEVER DID (No call or text on next morning)
-Tired calling driver but no response
-No replies to messages
-anyvan line was busy multiple times
-At this point I had grounds to call the police-my all belongings were in an unknown location with no sign of delivery and I felt like this £602 had been a scam.
My boxes were delivered 6pm a day after my paid for delivery day. I was not compensated for the 2 days of work I missed waiting for the driver or the necessities I had to buy to tide me over until it came.
4 years ago
ANYVAN has a
3.3
average rating
from
2,210
reviews
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