“Avoid at all costs: destroyed our home.
Avoid at all costs:
Unfortunately, this site does not allow for photos to be posted. My partner arranged a move (which included a piano) through anyvan. The removers were rude, had poor communication skills and quite aggressive, and refused to move the piano up to the first floor, even though we paid for this service and anyvan website states clearly that it specialises in piano removals.
I arranged for a second move (but at the time did not realise that my partner had booked the first removal company through anyvan). This time I spoke to a representative and we hired a piano removal specialist to take the piano up from the ground floor of our new house to the first floor (with a view that we would re-coup part of the costs from the first move). At this point, we'd been effectively charged twice to move the same piano.
The new movers said that I needed to sign a waiver form to cover potential 'minor scrapes' to the walls. Having owned a piano for 20 years, I understand that this is sometimes unavoidable.
However, after they moved the piano, we noticed enormous holes in the walls, and ceiling (the second of which was not even included in the form I signed).
Two weeks after submitting my complaint, I received a generic response stating that Anyvan is not liable for the damage as they are effectively a middle man. My partner's claim (for return of funds as they did not complete the first job) was met with an acknowledgement that the website information was misleading and that they'd agreed to pay back £30. The total cost of the piano removal was around £430—twice as much as it should. This does not include the several hundred pounds of damage to the property.
After several email exchanges with their claims team I asked for the details of the transporter company as I intended on taking legal action. They point-blank refused to give me that information.
I would urge anyone reading this to save your money and contact a local company directly.
I would avoid this company at all costs.”
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