Hi, It's for a room removal: - Book removal 3 weeks in advance. - With a extra cost of 13P for 2 hours window 11.00 to 13.00 - 12h45 called to ask what's going on, answered they'll be late, rescheduled between 14.00 to 15.00 - then called back customer service, who tell me they will there after 15.30 - They came at 16.00, good point for their efficiency everything load in 30 min. - they where fast for the transport (but already late for the final) - Unload extra fast (with the help of the customer) Do not use this service if you have a time constraint or a daily obligation, you might be in trouble on the situation you try to solve using this company.