Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,042 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fast delivery & excellent customer service. The trampoline is easy to put together, looks so nice and the kids are loving it!”

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Posted 5 months ago

“Really happy with our trampoline. It seems great quality and the kids are already getting so much use from it”

Jumpking.eu 5 star review on 24th April 2026

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Posted 5 months ago

“Was ordered beginning of March delivered in 3 separate deliveries over 4 days which i understand is one of those things. Paid for build . Waited a week for this to be done but they couldn’t complete 2 faulty parts and 1 part missing. Have phoned on Saturday and left message. Also emailed but no response. Have tried to call again today and left a further message but still nothing. We are left with partly built frame sitting in the garden and no contact from them whatsoever and 3 very disappointed children !”

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Posted 5 months ago

“Excellent service: kept me up to date on shipping timelines and were very responsive.”

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Posted 5 months ago

“Jumpkin was an exceptional company to buy a trampoline from. Great costumer service and amazing at putting the trampoline up for me. I do not have one fault with anything!! It is a five star from me 👌”

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Posted 5 months ago

“So glad we waited for this trampoline, very sturdy and my children have nor stopped bouncing. Easy assemble but dont get the sections mixed follow the instructions.”

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Posted 5 months ago

“Great service”

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Posted 5 months ago

“Excellent swing”

Jumpking.eu 5 star review on 11th April 2026

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Posted 5 months ago

“Needs replacing after 3 years, more landfill, pretty much rubbish”

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Posted 6 months ago

“Excellent service as always”

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Posted 9 months ago

“Very helpful team in sorting out the delivery. Thank you.”

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Posted 11 months ago

“Ordered item arrived promptly.”

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Posted 11 months ago

“Absolutely brilliant customer service. I had ordered - what I thought was the right part online - a lovely lady called me the next day as she was concerned the part I had ordered was from an old model. She double-checked with me, sorted the proper parts for me and they arrived a few days later. Above and beyond on customer service. 10/10 customer service.”

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Posted 11 months ago

“Had the trampoline now a little over a week, and kids love it, instructions super clear and happy with it so far. Quick delivery too.”

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Posted 1 year ago

“I ordered a 48" trampoline for my grandson for Xmas, arrived the following day. Great service. Thank you.”

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Posted 1 year ago

“Good service, but why are so many trampolines out of stock?”

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Posted 1 year ago

“Brilliant communication and fast delivery”

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Posted 1 year ago

“Right from the start of researching a new trampoline that was really robust and would withstand the hoard of offspring that use it, JumpKIng have been really good. I wanted to get one from somewhere I could speak to real people for advice, and with their office being in Ipswich this ticked a box. I had a good look through their website at what they sold and then when I needed clarification I rang them up. The lady at the other end really knew her stuff and gave some great advice after I said what I wanted it for (gymnasts to practice somersaults and tumbles). I went away to look at those advised, and then when I rang back and queried one of them on the web page (pics had one with 4 legs one with 5, and i wanted to clarify which it was describing), when they couldnt answer they went and rang someone else who did know, and then said they'd update the website. I ordered this trampoline. So far super impressed. It was delivered by dx deliveries, and the order form said it would come the next day, as did the delviery email, however it did get caught up at Heathrow (warehouse is there I think) for a couple of days, and with a weekend in the middle I didnt think it would come that weekend. However it arrived on the monday... all 262kg of it on a pallet, delvered as close to my front door as it was possible to get (Biiiiiiig pallet). We had to wait for the rain to stop and to clear the garden of the previous one which had broken (cheap amazon purchase, no longer available). Yesterday was the day. Instructions clear, easy to put together. (last weekend the grown ups that built it started at 6pm, do not do this it takes a couple of hours to build and construct even when it all goes smoothly and you can see what you are doing. Using a headtorch in the dark is not advisable and mistakes will be made!!). Make sure you do follow the instructions, when it says put a to b to c to d to e to fe to g, dont think that a-b-g-e-a-b will work. It wont. The trampoline is built like a brick outhouse. Its a really really sturdy beast, and everything just went together as it should (Please build it in daylight it helps if you can see what you are doing). Our trampoline was bought in the bank holiday sale so was about 50% of the cost it should have been , but my goodness you can see the quality and the actual cost of it. It is guaranteed for between 2-10 years depending on the part. We bought a rectagular one this time, same width as our previous one, but the rectangle shape being longer has given almost double the bouncing area. we bought a 12ft x 17ft Rectangular Deluxe JumpKing Trampoline V3 and it is awesome. It has a 120kg rating which is less than teh cheap one but now it makes the only one person at a time rule very enforceable and they are sticking to it. I am so far very impressed with JumpKIng and even if you decide to have a different trampoline, they really know their stuff. They answer the phone, they answer online queries. Also DX answer the phone too for delivery queries. I absolutely would use them again if I need another trampoline (hope not, the frame is guaranteed for 10 years) but they do spares too , always useful. Theyve very much earned their 5 stars from us.”

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Posted 1 year ago

“Order process was easy, and trampoline was delivered within 3 days, in perfect condition.”

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Posted 1 year ago

“Excellent service from this company, which is selling brilliant products. They have been extremely helpful in advising me exactly what parts I needed to purchase, and delivery was spot on. Thoroughly recommend.”

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Posted 1 year ago

Jumpking.eu is rated 4.3 based on 2,042 reviews