Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,017 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,017 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Dispatch and delivery were excellent unfortunately the instructions and there accuracy to the parts provided were very poor. Diagrams depict parts backwards and mention of coloured tabs on the jump surface are in fact black tabs the same as all the rest. 6th Jumpking I’ve built over the years and it’s the worst yet for instructions.”

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Posted 9 months ago

“The trampoline is amazing and it was delivered 2 days after ordering which was great, although we were given a 12 hour window for delivery and someone had to be present to receive it. There is tracking but it doesn’t help as you have no idea of the route the van is taking. We put the trampoline up ourself, the 2 hour time guide turned into 5 hours! The instructions miss crucial details, like which way up the metal goes (you always need a little spring hole close to each side of the join)and which way round the inserts for the net poles go (the poles go on the inside of the frame). If you go in with the attitude of ‘it will take ages and you will have to take it apart several times before you finish’ you will be fine. Saying that the trampoline is excellent and would recommend to any family with active kids.”

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Posted 10 months ago

“Very fast delivery, next day! easy to erect with two and excellent product so far!!”

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Posted 10 months ago

“Quick delivery and solid looking equipment. Kids love it.”

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Posted 10 months ago

“Great communication, speedy delivery, impressed!”

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Posted 10 months ago

“Great trampoline, straightforward to assemble and seems really good quality. Delivery was fast and had regular updates. Would purchase again.”

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Posted 10 months ago

“Great and quick service and much cheaper than elsewhere for the product we wanted.”

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Posted 10 months ago

“Difficult to put together but very please with it”

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Posted 10 months ago

“No email communication at all. Not recommended.”

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Posted 10 months ago

Dear Markus, Thank you for your order. I am sorry you did not receive the automatic emails from us when you placed the order, I can confirm we also did not receive any emails from you advising of this. I understand this issue has now been rectified. Kind regards, Amanda

Posted 10 months ago

“Well made and sturdy piece of kit. Very well designed.”

Helpful Report

Posted 10 months ago

“I bought the 8ft x 11.5ft Oval JumpPod Trampoline. Whilst the company themselves were prompt in their customer service, the trampoline itself was a nightmare, honestly putting this up was the worst purchase experience I can remember having. Matters were complicated by the fact that the first trampoline bed we received was defective, missing two attachment points, but Jumpking were quick to send a replacement. Actually putting the trampoline together was ridiculous though, partly due to a terrible design which means that the tool you're given to stretch the springs to their anchors, actually blocks the springs from slotting into the reinforced sections of the frame (the hooks on the springs should be longer which would solve this problem). Mostly though the instructions were just wrong. There were a bunch of errors in the manual, but the biggest was that the order in which you're supposed to attach the different springs makes it physically impossible to actually do. Meanwhile the video on the website shows a different order of attaching, which also doesn't work, and the first time I spoke to Jumpking they suggested a third way, which again, didn't work. It was only on the second time I spoke to them that I got the approach that worked (simply, before attaching one of the troublesome gold springs, attach the nearest silver one next to it). Maybe if you've got a powerlifter putting this up for you it might go more smoothly, but given that at one point I had two builders trying to do it using the approach in the manual, and they declared it impossible as well, I don't think the brute strength needed by the suggested approaches is in any way reasonable! Jumpking should redesign the springs, fix all the errors and omissions in the manual, and give customers guidance that actually works. Unless that happens, my advice is avoid these trampolines.”

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Posted 10 months ago

“Easy to deal with and quick delivery. I have be really pleased so far with the company.”

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Posted 10 months ago

“Excellent service after having been let down by another company where the item was pre ordered in may for a July delivery which now cannot be filled. Ordered on Friday, it was shpped out and arrived on Monday. This was the original trampoline we wanted but was out of our bedget at the time of ordering the other one and with the offer on last week on this trampoline we ended up with what we wanted.”

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Posted 10 months ago

“Très rapide et très bon produit”

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Posted 10 months ago

“Very happy with our trampoline. We got. 8x13 ft Oval. Order and delivery was excellent. Docked one point for the poor instructions. There were a few spellings errors and a definite mistake on it. I followed up with a phone call to the number offered and the lady I spoke to was able to clarify it. She was very pleasant.”

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Posted 10 months ago

“If I knew it would be coming from China I would have ordered from temu, doesn't seem to be based in UK or eu sonics misusing the .eu domain. Hasn't arrived yet , using FedEx is probably the reason for that”

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Posted 10 months ago

“Having inherited a jumpking trampoline from my sister that was 25 years old and still going strong, we decided to treat the grandkids to a huge one with a safety net around it! Ordered the 14 x 17ft oval one on the Thursday and it was delivered on the Friday...brilliant! It went together well, and they love it. Thank you Jumpking Team, you deliver a great product and super service. Well done.”

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Posted 10 months ago

“Our first Jumpking trampoline (an OvalPod) lasted 8 years before it finally died – largely due to damage from being flipped over in a storm. I have just replaced it with an “Oval Ultra” trampoline and was really happy with the service from Jumpking. The new trampoline arrived, as promised, on a pallet 3 days after I ordered it. We had a couple of problems assembling the trampoline and so I called the number on the front the instruction book. I got straight through to a UK based lady who was very knowledgeable and gave me clear advice which solved the problems I was having. The new trampoline seems as well built as the old one so fingers crossed for another 8 years. If you are after a trampoline I would not hesitate to recommend Jumpking.”

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Posted 10 months ago

“Excellent Service, the product is excellent, this is the second one I have purchased For my other set of grandchildren.”

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Posted 11 months ago

“Really happy with website, helpful information and able to compare options. Found ordering process good and delivery speedy. Wouldn't hesitate to recommend.”

Jumpking.eu 5 star review on 20th July 2025

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Posted 11 months ago

Jumpking.eu is rated 4.3 based on 2,017 reviews