Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,042 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

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English

“Fantastic in every sense. Delivery quick and great delivery driver. Easy to install and our teens love it. Middle legs only touch the ground once it’s tensioned with the mat and springs. instructions good but could be improved by showing spring hole positions during frame assembly section. Thank you hopefully this one will last as long as our first one.”

Helpful Report

Posted 1 year ago

“I ordered some new caps for the tops of the poles and both times accidentally made the wrong size order. The customer services team tried to call me but couldn’t get through, they then checked my original trampoline order and switched the caps to the right size before issuing. Fantastic customer service, proactive and really helpful.”

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Posted 1 year ago

“I emailed because the ropes snapped on my UFO swing . I got a really fast reply and staff checked to see if it was still in warranty. It wasn't so they sent me the link to order new ones . They came in just a few days . Great service .”

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Posted 1 year ago

“Arrived early.well packaged and surprisingly very detailed and easily followed instructions. It says 2 people and to be fair on the health and safety,it would be preferable,but if you have a bit of DIY,you can do it on your own.”

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Posted 1 year ago

“Excellent product, excellent service. Really quick delivery. Great quality trampoline and fantastic value as we bought during a sale. There was a part missing and I was very impressed with the speed with which the customer service team replied to the email and sent the part - which was pretty much the next day. Our only complaint is that the instructions were awful and we had to rope in other family members to help put it up and they thought the instructions were very unclear and confusing too, but we got there in the end!”

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Posted 1 year ago

“Dispatch and delivery were excellent unfortunately the instructions and there accuracy to the parts provided were very poor. Diagrams depict parts backwards and mention of coloured tabs on the jump surface are in fact black tabs the same as all the rest. 6th Jumpking I’ve built over the years and it’s the worst yet for instructions.”

Helpful Report

Posted 1 year ago

“The trampoline is amazing and it was delivered 2 days after ordering which was great, although we were given a 12 hour window for delivery and someone had to be present to receive it. There is tracking but it doesn’t help as you have no idea of the route the van is taking. We put the trampoline up ourself, the 2 hour time guide turned into 5 hours! The instructions miss crucial details, like which way up the metal goes (you always need a little spring hole close to each side of the join)and which way round the inserts for the net poles go (the poles go on the inside of the frame). If you go in with the attitude of ‘it will take ages and you will have to take it apart several times before you finish’ you will be fine. Saying that the trampoline is excellent and would recommend to any family with active kids.”

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Posted 1 year ago

“Very fast delivery, next day! easy to erect with two and excellent product so far!!”

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Posted 1 year ago

“Quick delivery and solid looking equipment. Kids love it.”

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Posted 1 year ago

“Great communication, speedy delivery, impressed!”

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Posted 1 year ago

“Great trampoline, straightforward to assemble and seems really good quality. Delivery was fast and had regular updates. Would purchase again.”

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Posted 1 year ago

“Great and quick service and much cheaper than elsewhere for the product we wanted.”

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Posted 1 year ago

“Difficult to put together but very please with it”

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Posted 1 year ago

“No email communication at all. Not recommended.”

Helpful Report

Posted 1 year ago

Dear Markus, Thank you for your order. I am sorry you did not receive the automatic emails from us when you placed the order, I can confirm we also did not receive any emails from you advising of this. I understand this issue has now been rectified. Kind regards, Amanda

Posted 1 year ago

“Well made and sturdy piece of kit. Very well designed.”

Helpful Report

Posted 1 year ago

“I bought the 8ft x 11.5ft Oval JumpPod Trampoline. Whilst the company themselves were prompt in their customer service, the trampoline itself was a nightmare, honestly putting this up was the worst purchase experience I can remember having. Matters were complicated by the fact that the first trampoline bed we received was defective, missing two attachment points, but Jumpking were quick to send a replacement. Actually putting the trampoline together was ridiculous though, partly due to a terrible design which means that the tool you're given to stretch the springs to their anchors, actually blocks the springs from slotting into the reinforced sections of the frame (the hooks on the springs should be longer which would solve this problem). Mostly though the instructions were just wrong. There were a bunch of errors in the manual, but the biggest was that the order in which you're supposed to attach the different springs makes it physically impossible to actually do. Meanwhile the video on the website shows a different order of attaching, which also doesn't work, and the first time I spoke to Jumpking they suggested a third way, which again, didn't work. It was only on the second time I spoke to them that I got the approach that worked (simply, before attaching one of the troublesome gold springs, attach the nearest silver one next to it). Maybe if you've got a powerlifter putting this up for you it might go more smoothly, but given that at one point I had two builders trying to do it using the approach in the manual, and they declared it impossible as well, I don't think the brute strength needed by the suggested approaches is in any way reasonable! Jumpking should redesign the springs, fix all the errors and omissions in the manual, and give customers guidance that actually works. Unless that happens, my advice is avoid these trampolines.”

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Posted 1 year ago

“Easy to deal with and quick delivery. I have be really pleased so far with the company.”

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Posted 1 year ago

“Excellent service after having been let down by another company where the item was pre ordered in may for a July delivery which now cannot be filled. Ordered on Friday, it was shpped out and arrived on Monday. This was the original trampoline we wanted but was out of our bedget at the time of ordering the other one and with the offer on last week on this trampoline we ended up with what we wanted.”

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Posted 1 year ago

“Très rapide et très bon produit”

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Posted 1 year ago

“Very happy with our trampoline. We got. 8x13 ft Oval. Order and delivery was excellent. Docked one point for the poor instructions. There were a few spellings errors and a definite mistake on it. I followed up with a phone call to the number offered and the lady I spoke to was able to clarify it. She was very pleasant.”

Helpful Report

Posted 1 year ago

Jumpking.eu is rated 4.3 based on 2,042 reviews