Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,042 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“If I knew it would be coming from China I would have ordered from temu, doesn't seem to be based in UK or eu sonics misusing the .eu domain. Hasn't arrived yet , using FedEx is probably the reason for that”

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Posted 1 year ago

“Having inherited a jumpking trampoline from my sister that was 25 years old and still going strong, we decided to treat the grandkids to a huge one with a safety net around it! Ordered the 14 x 17ft oval one on the Thursday and it was delivered on the Friday...brilliant! It went together well, and they love it. Thank you Jumpking Team, you deliver a great product and super service. Well done.”

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Posted 1 year ago

“Our first Jumpking trampoline (an OvalPod) lasted 8 years before it finally died – largely due to damage from being flipped over in a storm. I have just replaced it with an “Oval Ultra” trampoline and was really happy with the service from Jumpking. The new trampoline arrived, as promised, on a pallet 3 days after I ordered it. We had a couple of problems assembling the trampoline and so I called the number on the front the instruction book. I got straight through to a UK based lady who was very knowledgeable and gave me clear advice which solved the problems I was having. The new trampoline seems as well built as the old one so fingers crossed for another 8 years. If you are after a trampoline I would not hesitate to recommend Jumpking.”

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Posted 1 year ago

“Excellent Service, the product is excellent, this is the second one I have purchased For my other set of grandchildren.”

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Posted 1 year ago

“Really happy with website, helpful information and able to compare options. Found ordering process good and delivery speedy. Wouldn't hesitate to recommend.”

Jumpking.eu 5 star review on 20th July 2025

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Posted 1 year ago

“Amazing swing”

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Posted 1 year ago

“5* Review for Jumpking.eu I pre-ordered my item weeks before stock availability. It was dispatched on the day stock was due to come in and I was notified. Delivered a few days later, left in my safe space, no problems at all. Customer Service was also amazing.”

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Posted 1 year ago

“Ordered and delivered within 3 days. It took longer than the 2 hours suggested to assemble as it was so large and required more than one person to help put pieces together. That said it is a beautiful, sturdy trampoline. There were a couple of minor issues which were resolved immediately although we had to wait for the replacement parts but this was not a problem. Customer services were brilliant. I would highly recommend this company and my granddaughters, both gymnasts, say it is brilliant.”

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Posted 1 year ago

“It’s up and running 🙂”

Jumpking.eu 5 star review on 12th July 2025

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Posted 1 year ago

“Very quick delivery.”

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Posted 1 year ago

“Pretty good, easy to deal with and delivery was very fast.”

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Posted 1 year ago

“Super quick delivery. Easy instructions to follow for build and great quality.”

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Posted 1 year ago

“We have been waiting for over a week for the delivery of our Trampoline. We have received some of the boxes but one is still missing preventing assembly. We are extremely disappointed in both the delivery and service we have received. We have seen a photo of the missing box in the back of a DX van but the box is quite badly damaged and obviously hasn't been taken care of.”

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Posted 1 year ago

“The products are goo, but service is terrible. I have gotten two of the three spare parts I ordered wrong. Getting in contact seems to be really difficult with any means of communication.”

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Posted 1 year ago

“Speedy delivery… literally 3 days. Nervous of some of the reviews, but so far, so good! 7 by 10 is defo a two man job but clear instructions & build quality looks good. Few compliments from the neighbours (everyone has them on our road) & obviously it’s a winner with the kids.”

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Posted 1 year ago

“No problems, kids loving trampoline”

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Posted 1 year ago

“Trampoline arrived within a few days, assembly was pretty straightforward and kids very happy with the end result! Only comment is I can see netting not lasting too long due to weak looking holes for attaching to the frame. Overall though v pleased and would recommend”

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Posted 1 year ago

“The wrong thing has been sent through. I have asked for a replacement but haven’t heard back yet. This has happened before with Jumpking but they were helpful in sorting out a replacement so I’m hopeful it will be resolved.”

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Posted 1 year ago

“Easy to order and find what was available Delivery company and attitude was poor”

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Posted 1 year ago

“A BLOODY JOKE !!!! Jumpking claims to be a French brand, which is why I bought a trampoline. I need replacement accessories, so I've been put in touch with the UK! I placed my order and was told that I had to wait 10 days for them to receive the items in the UK (so probably sent from China) before they could send them to me. In the end, I had to wait 1 month between my order and delivery !!!! WHAT A SHAME !!!!”

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Posted 1 year ago

Jumpking.eu is rated 4.3 based on 2,042 reviews