Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered an expensive canopy for our new trampoline. However, it was not as advertised, completely different colourway to the online illustration. I have been trying in vain to get a response from Jumpking with regards to arranging a return, but they don't reply to my emails. A lot of money down the drain.”

Helpful Report

Posted 5 years ago

“Product great, new net fits well on old trampoline. Speedily delivered in the end. Communication very poor, however. No email confirmation of purchase. No reply to emails or phone messages before purchase when I wanted to check whether this was the even the right product! I know this was towards the end of lockdown but I almost didn't take the risk of buying without being able to find out whether this was the right net, or without knowing how to contact the business if there was a problem with the product. I'm very relieved it's all turned out well, to say the least.”

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Posted 5 years ago

“Absolutely appalling experience. Defective and broken parts delivered and 4 weeks on still not sorted. No one at customer services answers calls or emails. Avoid at all costs.”

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Posted 5 years ago

“Perfect My daughter loved her 14ft trampoline and it came so quickly! Would defo recommend”

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Posted 5 years ago

“Good communication and service. I will buy from these guys again”

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Posted 5 years ago

“We ordered a trampoline on June 21st and despite a label on the website saying it was 'In stock' when I bought it, it still hasn't arrived. What is making the situation worse though is that despite phoning and emailing Jumpking to ask when it might arrived I get no response. I don't know what to do.”

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Posted 5 years ago

“The swing took over a month to be delivered and after roughly 4 weeks of use it’s now broken....I’ve emailed jumpking twice over the period of 4 days and had no reply. I have called the customer service number many times and nobody ever answers. I’ve left messages and guess what....nobody has called me back. Jumpking you have taken nearly £180 of my money for a sub par product and are now ignoring me totally. I’m using social media also to spread my thoughts about you.”

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Posted 5 years ago

“Ordered this for my granddaughter who is two and a half. She loved it and will have many happy hours playing in this when she visits and stays. Great first Gingerbread house. Very please with quality and product.”

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Posted 5 years ago

“I ordered a replacement mat for my grandsons trampoline and was sent wrong size ,so contacted company and when I told them problem and asked for postal advice I haven't heardfrom them since and cannot get an answer from their phone or emails that I sent and as my grandson has autism it is hard to explain the situation to him,so be aware they will take your money but wont rectify their own mistakes.”

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Posted 5 years ago

“Brilliant! My grandchildren have endless fun on this”

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Posted 5 years ago

“We ordered the circus tent cover for our daughter's birthday party and were delighted to receive it much faster than expected. It's been a huge hit and we will definitely buy from this company again.”

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Posted 5 years ago

“We needed a replacement net for our ovalpod. It took months to come into stock and customer services weren’t that helpful- wouldn’t reserve one or give a date for new stock. When it arrived the new net was totally different to the original. Much lower quality and clearly they have cut corners to save money. There is no reinforcement along the bottom of the net and it comes with cheap cord to tie it down. Really substandard and not the quality we would expect from Jumpking. It now says the net has to be replaced every year! Won’t be buying Jumpking in the future.”

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Posted 5 years ago

“Prompt and courteous service. Postage rates very reasonable.”

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Posted 5 years ago

“Have tried to contact several times but no response”

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Posted 5 years ago

“I pre-ordered the UFO swing. It came when it stated it was due to arrive. Communication from Jumpking was good.”

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Posted 5 years ago

“Product as described. Great price. Delivery was easy, clear timings. Would recommend. Didn't hear back from customer service about a query I had but this was in the middle of COVID so not normal times!”

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Posted 5 years ago

“Ordered easily. Received quickly. Good quality item.”

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Posted 5 years ago

“Great to get a replacement net for the kid's trampoline as nowhere else seemed to stock it.”

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Posted 5 years ago

“Very helpful customer service. item dispatched quickly and all in order. Thank you.”

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Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews