Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,007 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very sturdy worth the money would buy again”

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Posted 5 years ago

“Ordered replacement net for 15x10’ oval trampoline. Quick delivery, good net. Very efficient service.”

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Posted 5 years ago

“Took 6 weeks from ordering but once it was in the country, dispatch was very quick. Would have appreciated an update emails in between ordering and delivery to reassure me that my money was safe. Excellent 14ft x17ft trampoline though. Really worth the money.....and the wait! Easy to construct.....with 3 of us! Kids very happy.”

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Posted 5 years ago

“Slick service”

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Posted 5 years ago

“Website helps make sure I picked the right replacement safety net e.g. if you have a blue surround, get the "deluxe" version etc. Net arrived promptly and fitted perfectly.”

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Posted 5 years ago

“Had a hard time finding older trampoline spare parts - ended up finding it via a google search raised link. Otherwise good e-payment portal and prompt delivery. Happy.”

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Posted 5 years ago

“Great product at a very reasonable price, very fast delivery. What more could I want”

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Posted 5 years ago

“Quick delivery and amazing quality my daughter loves it”

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Posted 5 years ago

“Very good quality products. And fast delivery, thanks definitely would recommend”

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Posted 5 years ago

“I emailed Jumpking for advice on buying a trampoline circus twnt nut got no reply. I took the risk and bought one and found the communication good once I paid for it.”

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Posted 5 years ago

“I have been asking for a delivery date for over a month. Emails are not returned. The company took over £500 from my account 7 weeks ago. No trampoline or delivery date in sight. Getting very worried now.”

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Posted 5 years ago

“Parcel of a replacement net arrived very quickly However you need to consider how you package the nets. It was wrapped in black Shrink wrap plastic and when trying to open it I accidentally caught the net with the scissors. It was impossible to see where the packaging finished and the net started. Very annoying and unnecessary.”

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Posted 5 years ago

“Unfortunately the canopy I bought would not stay up. The poles on the top kept completely sliding out so it wouldn’t stay up. The velcro pads do not hold the poles in place and there is no connecting piece at the top to prevent this either so it is poorly designed. I have tried to contact customer services by email and telephone so I may return the item however I have had no reply (now 5 days later). The terms and conditions state it must be returned within 30 days time in order for a full refund to be made. I’m concerned that I’m running out of time.”

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Posted 5 years ago

“Brilliant. Fabulous. Could not have been more helpful, understanding and...well, brilliant! Thank you. I just wish everyone else's customer service was as good.”

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Posted 5 years ago

“Great trampoline, well made kids delighted”

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Posted 5 years ago

“Ordered an expensive canopy for our new trampoline. However, it was not as advertised, completely different colourway to the online illustration. I have been trying in vain to get a response from Jumpking with regards to arranging a return, but they don't reply to my emails. A lot of money down the drain.”

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Posted 5 years ago

“Product great, new net fits well on old trampoline. Speedily delivered in the end. Communication very poor, however. No email confirmation of purchase. No reply to emails or phone messages before purchase when I wanted to check whether this was the even the right product! I know this was towards the end of lockdown but I almost didn't take the risk of buying without being able to find out whether this was the right net, or without knowing how to contact the business if there was a problem with the product. I'm very relieved it's all turned out well, to say the least.”

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Posted 5 years ago

“Absolutely appalling experience. Defective and broken parts delivered and 4 weeks on still not sorted. No one at customer services answers calls or emails. Avoid at all costs.”

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Posted 5 years ago

“Perfect My daughter loved her 14ft trampoline and it came so quickly! Would defo recommend”

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Posted 5 years ago

“Good communication and service. I will buy from these guys again”

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Posted 5 years ago

Jumpking.eu is rated 4.3 based on 2,007 reviews