Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,993 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very friendly staff on the help-desk who were able to answer pre purchase questions. Quality product delivered next day. Can’t ask for more.”

Helpful Report

Posted 7 years ago

“I ordered on a Saturday on the Jumpking.eu website but did not receive a confirmation email. I realised the customer services was only open from Monday to Friday but was a bit concerned when there was no confirmation email on the Monday. I phoned them and was told that the trampoline had been dispatched and I should receive it the next day. I had no tracking information, but it was delivered the next day. The trampoline was easy to assemble, I actually did it on my own, but with two people it would be easier still and half the time. It is a good quality trampoline, our 6 year old love it.”

Helpful Report

Posted 7 years ago

“I have contacted customer services for a refund with the following regarding order 100016219 and I am awaiting a reply and resolution.... Hi there, I had a card left by Yodel yesterday for my item delivered and written on the card is the word ‘Porch’ – sadly I do not have a porch and sadly I have checked with my neighbours earlier this morning and there is no sign of the parcel/package. I’ve attached a couple of photos of my house and the card left (feel free to check my house on Google maps – 26 Testbourne Road, SO40 8FE) but this has happened before with Yodel and items going missing that have been left ‘in porches’ or on my door step and it seems like it’s happened again yesterday. What makes this more frustrating is that I have paid £7 in charges to get it delivered (and not even next day as I placed the order last Friday) and ultimately I’m still without anything. Ordinarily I would ask if you can send another one asap but in my wife’s need for a trampoline tomorrow for guests staying we have had to go out and buy a completely new setup. Please can you investigate the whereabouts and if this was what was left yesterday then I no longer need it as I have had to resort to a different option. Thanks in advance, Dean”

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Posted 7 years ago

“Quick and responsive!”

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Posted 7 years ago

“Great online customer service, proactive (identified I’d ordered two replacement parts that didn’t match the same trampoline), and delivered to France.”

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Posted 7 years ago

“I have had two problems with my granddaughters trampoline since she has had it and Jumpkings service has been excellent”

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Posted 7 years ago

“Received my order to find second hand used parts included in the box. They were scratched and covered in mud. Contacted Customer Service, have yet to receive a reply.”

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Posted 7 years ago

“Fast delivery and great product.”

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Posted 7 years ago

“website quite good allowing us to pick the correct safety net. Delivery could be quicker but ok. The method of attaching the net to the base is really fiddly and took sometime.”

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Posted 7 years ago

“The quality of the replacement net was first class, the speed and simplicity of the ordering process and the cost”

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Posted 7 years ago

“Fast & efficient delivery. A great product.”

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Posted 7 years ago

“Very happy with my order + purchase. Suprising quick delivery too.”

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Posted 7 years ago

“Good quality and has made the trampoline look new again”

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Posted 7 years ago

“Bought the 8x12 rectangular trampoline and very pleased with the choice. It takes less room in the garden and looks more professional. It took me a few hours to assemble on my own but was not complicated. I did need my strongest reading glasses though to read the instructions. My boys absolutely love it and so far has stopped them waisting their time on computer games and TV. I think this purchase is going to improve our family life enormously as we no longer have to yell at the kids to get off an iPad and get outside.”

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Posted 7 years ago

“The net zip has already started to come away from the seam leaving a wide hole for the children to fall out of . This has happened in less than 6 weeks after buying the replacement net. Very very disappointed”

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Posted 7 years ago

“Very quick delivery and very happy with the products”

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Posted 7 years ago

“Delivered when said it would.”

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Posted 7 years ago

“Wir sind mit der Abwicklung sehr zufrieden. Sehr freundlicher telefonischer Kontakt zu Jumpking. Versand per TNT hat mit 5 Tagen super geklappt. Wir sind sehr gespannt wie das Trampolin ist, da wir es noch nicht aufgebaut haben.”

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Posted 7 years ago

“I still have not receive my order! Please let me know where it itis???3 weeks ago Brigitte Ducoin”

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Posted 7 years ago

“The jumpking trampoline is excellent quality. Unfortunately TNT Delivery was terrible! Express one day delivery took 4-5 working days to complete. Jumpking customer service never came back to me when I told them about the delivery problems. Disappointing.”

Helpful Report

Posted 7 years ago

Jumpking.eu is rated 4.3 based on 1,993 reviews