Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,828 Reviews

82 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,828 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 20th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great trampoline ended up buying a 11.5 x16 and it’s fantastic the kids play tag and jumping and lots of chaos ! Great quality and definitely worth the money so far only two issues is you don’t get a delivery option so they let you know the day before they are coming but never a time ! Also the instructions are very basic and myself and husband are very handy but it took all our problem solving skills to get it sorted”

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Posted 1 year ago

“Bought the puppet tree playhouse, absolutely lovely, couldn't be more pleased.These playhouses are just excellent”

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Posted 1 year ago

“This was amazing kids luv it would recommend to other family members”

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Posted 1 year ago

“Incredible service - called for some advice and were very helpful. Delivery was rapid and great. Made the trampoline up myself and the instructions were very straight forward. Product is great quality and Kids are very happy!”

Jumpking.eu 5 star review on 8th May 2023

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Posted 1 year ago

“Fantastic strong product .”

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Posted 1 year ago

“Simply professional, quality item, dealt with them in the past. Great seller.”

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Posted 1 year ago

“Easy to use website, good range of products, high quality product too. No issue with them. I did have issues with Tuffnells the delivery company - very poor communication from them, limited and delayed tracking of item. I received an email AFTER it had been delivered saying they were delivering that day. Thankfully there was someone at home to receive it. I would suggest they find I different courier.”

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Posted 1 year ago

“Very happy with my product postage was expensive, but the kids love it .”

Jumpking.eu 5 star review on 3rd May 2023

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Posted 1 year ago

“Excellent trampoline. Very strong, amazing quality. Kids loves it, they are always on it.”

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Posted 1 year ago

“Bought a surround pad for a trampoline”

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Posted 1 year ago

“The grandchildren love playing on it. Went together fairly easily just struggled a bit with the top piece. Overall very happy, good product good price good fun.”

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Posted 1 year ago

“really pleased I went for this trampoline. Delivery was quick and easy, instructions clear.”

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Posted 1 year ago

“Christine (help contact) is very responsive in case of questions”

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Posted 1 year ago

“Absolutely fantastic trampoline bit of a fiddle to start but once you have sorted your first courner its all good from there My 3 grandchildren love it 😀 😊 👍”

Jumpking.eu 5 star review on 23rd April 2023

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Posted 1 year ago

“Really impressed with the customer service. Great product and excellent delivery team.”

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Posted 1 year ago

“Delivered well, although, the four boxes were heavy! The instructions need a couple of minor tweaks, however, my 12-year-old son and I managed to build it in 2 hours. The children and I have used it and love it. My boys are part of a trampolining club and rate it highly. Over time, I do wonder how durable the netting poles will be, particularly where they attach in the corners. Big thumbs up so far.”

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Posted 1 year ago

“Really good customer service. They were able to sort out an issue and resolve it quickly. Really good company to deal with”

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Posted 1 year ago

“Easy to assemble, great size, will hopefully last a long time!”

Jumpking.eu 5 star review on 15th April 2023

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Posted 1 year ago

“Item arrived promptly. Setup was a a bit tricky with several holes need not lining up correctly so had to drill/file some extra holes. The main frame poles snapped easily so we needed to tape it together to make it work. Biggest issue at the moment payment - I selected through Klarna and Jumpking still have not acknowledged the payment so my bank reverted the payment. Klarna can't proceed until it happens.”

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Posted 1 year ago

Dear Chris, I am very sorry to read this. I have left a message on your phone, please do call me to discuss. Under no circumstance should you be required to tape any poles together or drill holes. Please send me photos and we will send replacement parts. I have replied via voice mail regarding the Klarna issue. I look forward to hearing from you. Amanda Gowland Customer Service Manager

Posted 1 year ago

“Very poor quality, not safe. Doesn’t cover springs. Expensive for a cheap product”

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Posted 1 year ago

Dear Luc, I am very sorry to read your are not happy with the 8ft x 12ft Rectangular Combo Pro Surround Pad. This pad is made specifically for our Jumpking 8ft x 12ft trampoline. I wonder if you may have a different make of trampoline which is causing it not to cover the springs? I have just left a message on your phone. Please do call me to discuss. You can of course return if for a refund it you are not happy with it. I look forward to hearing from you. Amanda Gowland Customer Service Manager

Posted 1 year ago

Jumpking.eu is rated 4.3 based on 1,828 reviews