Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.28

4.3 Rating 1,916 Reviews

82 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service as always! Just what we needed to fix storm damage on our trampoline. Thanks so much.”

Helpful Report

Posted 1 year ago

“Customer service good. Responded immediately to queries regarding delivery before Christmas. Delivered in plenty of time. The trampoline is excellent but assembly was very difficult. It said 2 people 2 hours it took us nearly 4. Main issues were some of the poles wouldn't slot together as they were slightly deformed. Had to hammer at least 6 into shape. Some parts of instructions were unclear and we had to find photos of the assembled trampoline on the website to understand what to do e.g. where to thread the cord between the net and the trampoline. That said now assembled it looks sturdy and great to bounce on. Hopefully it will last many years!”

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Posted 1 year ago

“very easy to order spares”

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Posted 1 year ago

“Bonjour le colis a été reçu dans les temps, montage facile et notice claire. Le trampoline a une belle finition et semble très robuste. à voir dans le temps mais nous sommes très content. et Service client très bien.”

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Posted 1 year ago

“I received the trampoline very quickly and am very pleased with it. Thank you for a first class service.”

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Posted 1 year ago

“Super Thanke you”

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Posted 1 year ago

“I did not know it was Chinese made but soon found out, poor instructions, holes not aligning etc, slippery steps up into the cage, very stiff zip - needs to be waxed.”

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Posted 1 year ago

“Had it 5 days and seems very good so far. Took a long time to assemble as the instructions are not particularly clear. Good customer service from UK team helping with my order.”

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Posted 1 year ago

“The experience is acceptable. Quality of trampoline delivered is very good. However the website and way of ordering December 2023 was a disaster. Website changed during process, reactions from Jumpking came in spam and were not tracable to the required product and payment was not quit easy via ideal. Finally with great support from customer service Amanda all was solved. Even the contact with transport Dachser.”

Helpful Report

Posted 1 year ago

“Excellent swing. Previously had a therapy swing which cost 10 X as much. This is a fraction of the price and just as effective/well built. The pieces slotted together well, it was fairly quick and easy to put the frame together. Used our previous swing seat, so can't comment on the construction/quality of the jumpking one. Currently in the kitchen, a tad squeaky but doesn't move around at all. Getting lots of use by my 18 year old. Would highly recommend.”

Jumpking.eu 5 star review on 24th December 2023

Helpful Report

Posted 1 year ago

“Good quality but a bit long to deliver”

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Posted 1 year ago

“A great piece of kit. Delivered incredibly promptly. Easy to follow instructions and makes a really good addition for the grandchildren”

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Posted 1 year ago

“Ordered spare parts (springs) which arrived the next day. Great service and very happy. Thank you.”

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Posted 1 year ago

“Straightforward purchase, only complaint is you cannot see when delivery will be before checkout but overall no issues”

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Posted 1 year ago

“We purchased a new surround for our trampoline, although our trampoline is not the jumpking brand, the surround fits perfectly, (8ftx12ft rectangular) It is very well made, much better than the original and in the black it's also a lot more discreet than the bright blue we had before. Delivery was fast and low cost. Super happy. Our trampoline looks brand new.”

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Posted 1 year ago

“Delivered in good time.”

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Posted 1 year ago

“I've been recommending to friends. We had an issue with the ropes fraying, but jumpking has been super fast to fix the issue and replace the ropes on our ufo swing.”

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Posted 1 year ago

“Good product Instructions not worth the paper they are written on. Customer support non existent”

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Posted 1 year ago

Dear Matthew, I am very sorry to read this. I cannot see that you have called or emailed in regarding a problem with the build. I will call you today to offer help if you still require it. Amanda

Posted 1 year ago

“Snelle en duidelijke info bij vragen. Goeie kwaliteit”

Helpful Report

Posted 1 year ago

“Bairns loved the swing easy to build”

Helpful Report

Posted 1 year ago

Jumpking.eu is rated 4.3 based on 1,916 reviews