Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My boys love their trampoline and gives them hours of fun. However getting spare parts (a new net enclosure) is proving to be impossible making the trampoline very unsafe to use. Two months and we are still waiting because they are apparently out of stock, but I do note, available when you purchase a new trampoline. To be fair email communication has been good, but your phone line is never answered, even when I called during the stated opening times it still had a message telling me the opening times but I couldn't talk to anyone.”

Helpful Report

Posted 1 year ago

“Great product, service was excellent (delivered on time without issues)”

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Posted 1 year ago

“All good. Trampoline up and used again now. Children safe.”

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Posted 1 year ago

“Ordered some new bits for my trampoline as it was getting a bit worn also ordered a cover this time to keep it clean in the winter etc. received two items no cover, emailed them they said it’s there check the packaging, yes I done that I’m not stupid no reply from them despite a lot of emails. Can’t ring them as their opening hours aren’t convenient for when I’m at work. Got onto Klarna hopefully they will sort it im not paying for an item I didn’t receive.”

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Posted 1 year ago

Hi Hannah, sorry for the delay, as confirmed in email we are re-dispatching a cover for you and expect this to be with you in the next few days.

Posted 1 year ago

“Easy to order and delivery info appropriate. Communication with customer service quick and any questions replied to fully. It was helpful to have extra info regarding construction as instructions were a bit confusing.”

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Posted 1 year ago

“Hi could someone tell me how to put this up I’m struggling with instructions”

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Posted 1 year ago

Good afternoon, as this was posted anonymously we do not have your details, please do send us an email and we will assist. Thank you.

Posted 1 year ago

“We ordered from Jumpking the rectangular trampoline 8ft - 12ft. Although not cheap I truly believe you get what you pay for. Delivery was superb no problems and the quality is second to none. My daughter loves her new trampoline.”

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Posted 1 year ago

“The instructions are the worst I've ever seen. I think it would have been better to not have any at all! Another than that the trampoline is great kids love it”

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Posted 1 year ago

“Zeer goede samenwerking”

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Posted 1 year ago

“Prompt delivery as promised.”

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Posted 1 year ago

“I am very upset, I followed their measurements instruction the net came out small, I ordered another one which is bigger it’s been almost 3 weeks they didn’t send it, won’t answer the phone, emailed them they told me you’ve order a different size it won’t fit in your trampoline, so why almost 3 weeks I’ve kept my money and may be ordered for someone else!!! Ooh sorry we will send your order soon as it’s been a week nothing they also told me if I want to return I will loose half of my money of the original price and sending charges it on me if I want them to pick it up it will cost £18…. Ovoid this seller if you don’t want headaches and stress”

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Posted 1 year ago

Good afternoon, I am sorry we have been unable to resolve and figure out what model of trampoline you have. If you are able to give me more information on your trampoline I can assist with advising the replacement net that you may need. If your trampoline is not a JumpKing Trampoline we are unlikely going to have the correct netting for you. Please do send me a photo of your trampoline and I will do what I can to help. As the other order was incorrectly ordered you will need to return this to us or we can collect for a fee. I have refunded you for this order as per our email. Thank you.

Posted 1 year ago

“Arrived ontime easy to install I was happy with my purchase”

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Posted 1 year ago

“Kids love it, excellent quality and service, its the perfect size for us.”

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Posted 1 year ago

“Try helpful sales team and prevented me buying the wrong size net. Thank you”

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Posted 1 year ago

“Very pleased overall. Delivery was quick. Trampoline seems like excellent quality and was pretty straightforward to assemble. Very happy daughter who can now practice her moves!”

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Posted 1 year ago

“Très bonne qualité, tout est bien conçu…”

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Posted 1 year ago

“Customer service were amazing helping to find the right spare part for out trampoline. Delivery was very quick and the product is excellent quality”

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Posted 1 year ago

“Arrived quickly and does the job. My kids are always bouncing on it”

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Posted 1 year ago

“Good service, quick respons, correct”

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Posted 1 year ago

“Trampoline arrived in good time but a bar on one side of the trampoline has buckled in within a week of erecting it, sent an email about it but no response. Didn’t want to write this as a review but I’m not getting a response from a kind email.”

Helpful Report

Posted 1 year ago

Good afternoon, I replied to your email this morning, please do send us images and we can advise for you. I look forward to hearing from you.

Posted 1 year ago

Jumpking.eu is rated 4.3 based on 1,992 reviews