Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,042 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivery fast. After care and product quality poor. Following delivery, I have raised an email to discuss broken plastic on the ladder, missing V rings on the mat to hold the springs and a dodgy zip - not what you expect from a product retailing at over £1000 No reply”

Helpful Report

Posted 2 years ago

“Fast delivery. Good quality trampoline. Took ages to build. Needed 2 people. Had to take apart 3 times as I made so many mistakes. Instructions are poor.”

Helpful Report

Posted 2 years ago

“My two sons love this trampoline. just make sure you have someone to help you because it can be a bit tricky to put together.”

Helpful Report

Posted 2 years ago

“Everything went as expected”

Helpful Report

Posted 2 years ago

“Having bought a jumpking trampoline from another supplier the pad has deteriorated over time. This replacement fitted perfectly is (I think) better quality than the original and has given the trampoline a new lease of life. Website was not that easy to navigate to find this, but customer services helpful and well worth the effort.”

Helpful Report

Posted 2 years ago

“Excellent service, thank you. Trampoline skirt arrived promptly and fits perfectly. Trampoline looks like new again!”

Helpful Report

Posted 2 years ago

“Very pleased with the service. Wrong product sent to me initially, but this was rectified and the correct product reached me within 2 days of bringing this to Jumpking's attention. Very happy with the quality of the trampoline jump mat I received.”

Helpful Report

Posted 2 years ago

“Good range of 'kit' to chose from and their service was excellent. Arrived next day with no premium charge delivery.”

Helpful Report

Posted 2 years ago

“Livraison ok et très bon matériel”

Helpful Report

Posted 2 years ago

“Ordering and delivery of the trampoline was seamless and efficient. Instructions for assembling it lacked clarity. It took double the amount of time estimated for two adults to put it together but now it’s up the kids are loving it.”

Helpful Report

Posted 2 years ago

“My boys love their trampoline and gives them hours of fun. However getting spare parts (a new net enclosure) is proving to be impossible making the trampoline very unsafe to use. Two months and we are still waiting because they are apparently out of stock, but I do note, available when you purchase a new trampoline. To be fair email communication has been good, but your phone line is never answered, even when I called during the stated opening times it still had a message telling me the opening times but I couldn't talk to anyone.”

Helpful Report

Posted 2 years ago

“Great product, service was excellent (delivered on time without issues)”

Helpful Report

Posted 2 years ago

“All good. Trampoline up and used again now. Children safe.”

Helpful Report

Posted 2 years ago

“Ordered some new bits for my trampoline as it was getting a bit worn also ordered a cover this time to keep it clean in the winter etc. received two items no cover, emailed them they said it’s there check the packaging, yes I done that I’m not stupid no reply from them despite a lot of emails. Can’t ring them as their opening hours aren’t convenient for when I’m at work. Got onto Klarna hopefully they will sort it im not paying for an item I didn’t receive.”

Helpful Report

Posted 2 years ago

Hi Hannah, sorry for the delay, as confirmed in email we are re-dispatching a cover for you and expect this to be with you in the next few days.

Posted 2 years ago

“Easy to order and delivery info appropriate. Communication with customer service quick and any questions replied to fully. It was helpful to have extra info regarding construction as instructions were a bit confusing.”

Helpful Report

Posted 2 years ago

“Hi could someone tell me how to put this up I’m struggling with instructions”

Helpful Report

Posted 2 years ago

Good afternoon, as this was posted anonymously we do not have your details, please do send us an email and we will assist. Thank you.

Posted 2 years ago

“We ordered from Jumpking the rectangular trampoline 8ft - 12ft. Although not cheap I truly believe you get what you pay for. Delivery was superb no problems and the quality is second to none. My daughter loves her new trampoline.”

Helpful Report

Posted 2 years ago

“The instructions are the worst I've ever seen. I think it would have been better to not have any at all! Another than that the trampoline is great kids love it”

Helpful Report

Posted 2 years ago

“Zeer goede samenwerking”

Helpful Report

Posted 2 years ago

“Prompt delivery as promised.”

Helpful Report

Posted 2 years ago

Jumpking.eu is rated 4.3 based on 2,042 reviews