Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service from Jumpking, even with the lockdown still received a new trampoline bed within a week. Delighted with the service.”

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Posted 5 years ago

“Great service, quick delivery. Item fitted perfectly. Thank you”

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Posted 5 years ago

“Really pleased with this replacement net, it will definitely lengthen the lifespan of our trampoline! Thanks very much.”

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Posted 5 years ago

“A replacement trampoline mat arrived quickly. But the quality of the mat is very disappointing. The spring connectors are not evenly spaced and therefore it does pull evenly. The stitching is very uneven and does not look very strong.”

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Posted 5 years ago

Hi Rupert, I am sorry you are not happy with the quality of your trampoline bed. Please send a photo to us at customerservcie@yjeurope.co.uk, we will replace this under warranty.

Posted 5 years ago

“No problems except that TNT messed up delivery but jumpking sorted everything. Good customer service! Good trampoline!”

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Posted 5 years ago

“I ordered a 10ft jumpking trampoline and a circus tent (bazoongi). Both items went beyond satisfaction. My little one adores both, the tent is in my living room and it’s huge! Every time I try to move it my little one isn’t impressed so I’ll wait. The quality is far better than I thought on both items. The tent was very easy to put up but please check the size! The trampoline is now my little ones second home. I spoke with a lady called Amanda as there was a problem with the delivery company and it got lost but she was awesome and really went the extra mile when she didn’t have to. I was upset due to 12 weeks of isolation with my son who’s showing signs of autism so this was very much a needed product but she kept me grounded and reassured me throughout. It arrived 4 days late but not due to jumpking whatsoever and it was a bank holiday. It was built in about an hour and was straightforward although I did have someone do it for me however the instructions were clear and straightforward. I have now placed an order for some steps and a cover which Amanda did over the phone to ensure I got the correct product And they even waived the shipping fee for all the trouble even though they weren’t at fault. I cannot recommend the company or their products enough!! Thank you jumpking for making a real difference in my son’s development and for making the process much easier for me and for your kind words”

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Posted 5 years ago

“I needed a new safety net, rods and foam covers for the supports. As our trampoline is about 8 years old, I needed advice on what to buy and was helped by Amanda who was extremely helpful. She sent links for the items that I needed and when I ordered them, they arrived in just a few days. Particularly given all the difficulties the moment, the service was fantastic, thank you very much.”

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Posted 5 years ago

“Took 2 weeks to arrive. I tried to ring and couldn’t get through and there wasn’t an option of leaving a voicemail. I sent countless emails but no one replied. Communication wise, absolutely horrendous. The trampoline is fantastic though, couldn’t fault it. Easy enough to assemble!”

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Posted 5 years ago

“Easy to order. Quick delivery. All good.”

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Posted 5 years ago

“Fantastic, quick service. Brilliant product. The trampoline was easy to assemble and has already provided hours of fun.”

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Posted 5 years ago

“Trampoline arrived fairly quickly. Happy with delivery. Trampoline is what you would expect for the money, green padding doesn’t sit well around the edge, looks very cheap, but suppose it’s not the most expensive one!!! Does what it’s meant to do and put together easily.”

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Posted 5 years ago

“Product matches descriptions very well and great quality Fast delivery Professional service”

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Posted 5 years ago

“The net doesn't fit. I've asked you to contact me regarding a return. But nobody has answered the email??”

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Posted 5 years ago

“You delivered what I ordered, but I made a mistake with the size. My fault. But you could have given better advice about how to measure a trampoline mat.”

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Posted 5 years ago

“Very easy to find part required & excellent speed to parcel delivery.”

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Posted 5 years ago

“We ordered a trampoline last week which was delivered without any screws to put the trampoline together with. I have called and emailed on several occasions and am still awaiting a reply. Quick to take your money but not quick to help. Completely understand with covid 19 and all but on website, still showing they are working and are happy to help!!🙄 I currently four children waiting patiently for someone to send the screws direct.....when is this going to be sorted out??”

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Posted 5 years ago

Hi Amie, I am sorry for the delay in dealing with your request. The screws have been put in tonight's post.

Posted 5 years ago

“Arrived quickly and is as expected. Thank you”

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Posted 5 years ago

“Order received quickly and looks fab!, thank you”

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Posted 5 years ago

“The product is universal for trampoline, aesthetic. Very strong wind didn't damage this tent.”

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Posted 5 years ago

“Very happy with purchase. Delivered quickly.”

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Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews