Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“how can I return!”

Helpful Report

Posted 5 years ago

“Zero customer service, ordered Trampoline on May 9th and have had zero correspondence since. I have tried phoning and sent email but nothing”

Helpful Report

Posted 5 years ago

“The trampoline is very good. It is quite a bit of work putting it together. The instructions could do with a bit about where the screws go. If you look carefully at the right angle braces you will see holes that the screws will fit in and if you are careful putting it together the holes will be in the right places. Otherwise it is straightforward putting it together and we are very happy with it.”

Helpful Report

Posted 5 years ago

“Comms v good. Delivery v fast. x2 large boxes, x1 of which was damaged and partially ripped open. Later gound damaged parts inside with replacements sent the very next day. We bought the 'smaller' ZorbOrb but its huge and looks like a UFO has landed in our back garden. Neighbours having a good laugh I see. Looks v impressive though and our autistic son loves it which us the main thing during lockdown and upcoming summer hols. Took many hours to assemble. As expected the instructions are pants. Parts are labelled in the instructions as A, B, C etc but no labelling on the actual parts themselves All adds to time to work out how to build it. There are some basic design issues which would make this a 10/10 trampoline, but Ive got to hive it 9/10...all parts are secured with so called self tapping screws. A lot of the time the screw holes dont line up or the screws wont screw in. I had x3 large blisters on my RHS hand even with gloves or a tea towel trying to screw most of the screws in. The manufacturers need to redesign these fixings. Make them larger and easier to screw in. The top ring is fitted to end fittings/caps. There is only x1 of these small screws going from x1 side of the pole into the cap. With the strain on the ends the ends bend off. The designers could simply make a hole on the opposite side of the cap for a second screw. This way the strain would be easily shared and the top ring caps are more likely to stay on and not bend off. Again the screws arent v good. All in all service great, trampoline impressive if bit large and if manfacturers sorted out the instructions and those bleedin so called self tap screws and top caps itd get 10/10. Our son loves it thats the main thing.”

Helpful Report

Posted 5 years ago

“Amazing trampoline would recommend these guys to everyone”

Helpful Report

Posted 5 years ago

“Great quality, kids love it.”

Jumpking.eu 5 star review on 28th May 2020

Helpful Report

Posted 5 years ago

“Placed an order 6 may still not been delivered, tried tracking with courier and no luck. Not able to leave details when you call customer services and they don’t even respond to your emails. Do not use.”

Helpful Report

Posted 5 years ago

“ABSOLUTELY AWFUL- NO CUSTOMER SERVICE - ORDER ELSEWHERE I spent £600 on a trampoline with YJ Europe, on discovering two damaged parts I contacted them for replacement. I’ve sent various email, and left voice messages advising and asking for a response, over a month has now passed and still no response. I have trampoline I am unable to use which is completely unacceptable. They are able to take orders and money but unable to assist once money received- appalling customer service.”

Helpful Report

Posted 5 years ago

Dear Ms. Parry, Further to our telephone conversations, I hope you have fitted all the replacement parts sent and that the trampoline is up and running. I am sorry there was a delay in dealing with your warranty request.

Posted 5 years ago

“Arrived safely eventually. Kids love it.”

Jumpking.eu 5 star review on 27th May 2020

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Posted 5 years ago

“Excellent product and prompt delivery service”

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Posted 5 years ago

“Despite numerous emails over the past six weeks I have had zero response from this company despite their recorded message saying they were operating fully. Complete jokers. AVOID!”

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Posted 5 years ago

“Customer services was fantastic; they answered all of queries (in advance of purchase) very promptly. Delivery was swift, secure and well packaged.”

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Posted 5 years ago

“Excellent service - team went above and beyond to help me get a trampoline in time for my sons birthday. The trampoline is excellent, very sturdy - value for money.”

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Posted 5 years ago

“schnelle Lieferung und erstklassige Ausstattung”

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Posted 5 years ago

“Absolutely perfect! Replaced our tattered net and delivery was fast”

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Posted 5 years ago

“It is now the 24th May. We ordered on 2nd April and chased on 9th May. We still have not received either the trampoline net or any communication from this firm.”

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Posted 5 years ago

“Net fits fine, pads dont fit, still awaiting some ones that do, poor quality control..”

Helpful Report

Posted 5 years ago

“DONT BUY FROM THESE JUST BAD”

Helpful Report

Posted 5 years ago

“Ordered my item on 13th May, still awaiting delivery. Emailed jumpking , still awaiting reply to find out where my purchase is”

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Posted 5 years ago

“Very poor missing parts and can’t get in contact so have a trampoline we can’t put together and upset kids”

Helpful Report

Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews