Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,927 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We followed the instructions but still could not assemble the product properly. This means it is not safe for our children as the screws are not properly screwed and I don't see how it can done! My husband and I both tried for 2 hours!!”

Helpful Report

Posted 6 years ago

Dear Mema, I am sorry to hear that you had a trouble with the screws on the bottom enclosure pole ordered. The hole on the bottom enclosure pole is smaller than the self tapping screw and will need force to push in and turn. This is normal, if the hole were bigger the screw will fall out. I will call to discuss. Amanda

Posted 6 years ago

“Delivered in good time. Quality product. Our trampoline is as good as new again.”

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Posted 6 years ago

“Excellent description online meant we could chose accurately. It arrived very promptly and has been fitted today. It looks good so far but yet to be tested!”

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Posted 6 years ago

“Very happy with my purchase. Arrived quickly and is exactly as advertised!”

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Posted 6 years ago

“I’ve used Jumpking for spares for our trampoline a few times. The level of service you get when you call is second to none. They always go above and beyond. I have given 4 stars and not 5 because they used Yodel to deliver parcels and they are useless. It’s taken 13 days for my parcel to arrive because Yodel are so awful.”

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Posted 6 years ago

“Excellent Delivery.”

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Posted 6 years ago

“Excellent service Amanda was very professional in my dealings with jumping.”

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Posted 6 years ago

“Great service, fast delivery with everything you need!”

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Posted 6 years ago

“Excellent, quick service.Thank you.”

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Posted 6 years ago

“Quick service and good quality”

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Posted 6 years ago

“I contacted Jumping as I needed a replacement net for our trampoline bought from a retailer that I couldn't see on their website. They sent me a link to purchase it within 24hrs. We have had the trampoline for 4 years now and it has had so much use by our children now aged 7 and under. Great purchase with good value and good value replacement parts.”

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Posted 6 years ago

“Quick delivery. Excellent service.”

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Posted 6 years ago

“The items ordered were delivered promptly. The quality is suitable, it is what it is. Relatively cheap and consumable, to ensure repeat sales.”

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Posted 6 years ago

“Quick delivery, great replacement 10ft trampoline net, for our 5 year old trampoline. Trampoline looks great again.”

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Posted 6 years ago

“Great service Trampoline was ordered on a Sunday evening and delivered on the Thursday with no inconvenience Outstanding”

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Posted 6 years ago

“Not an identical replacement net as expected given that it came from the manufacturer's sole distributor. That said it is a tight fit. Could have been better with instructions because if you are unaware like I was you could easily have to untie the net from the trampoline and start again to have a loose enough fitting for there to be enough fabric to go around.”

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Posted 6 years ago

“I have yet to open the packaging so can't comment on the product, however the customer service is exceptional. Great advice on the phone prior to ordering and really helpful that they were able to delay delivery to a day I could be in (rather than next day).”

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Posted 6 years ago

“I found jumpking very easy and helpful to deal with after a confusion on my part over a trampoline bed cover size. They replaced very quickly and efficiently with the correct size.”

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Posted 6 years ago

“subsequent to my first review I contacted the company about the problems fitting the nylon cover over the foam on the handle which had become torn in the process. Amanda phoned me and within 3 days we had received a new already assembled part. Excellent service. Our grandson loves the trampoline”

Helpful Report

Posted 6 years ago

“Purchased a voucher to use but never had time to come in and use”

Helpful Report

Posted 6 years ago

Jumpking.eu is rated 4.3 based on 1,927 reviews