Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,927 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service very good the only falt would be the postage! it's very expensive,”

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Posted 5 years ago

“Still waiting”

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Posted 5 years ago

“Customer service excellent. Responsive and solved my issue.”

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Posted 5 years ago

“Easy to order, prompt delivery. Didn't answer my online query though.”

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Posted 5 years ago

“Grand children love the trampoline, calms them down after school and better than Roblux or Fortnite!!!”

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Posted 5 years ago

“Great service even for older trampolines. A little pricey but better than throwing away and buying a whole new tramp!”

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Posted 6 years ago

“Item is perfect and delivery was really fast”

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Posted 6 years ago

“Trampoline arrived a day late but that was due to TNT. Trampoline is lots of fun very bouncy and pretty easy to assemble with two people. Helpful staff over the phone.”

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Posted 6 years ago

“Our net around our trampoline had got ripped, we ordered a replacement that came quickly and fitted perfectly. Very pleased that the trampoline is now safe for the kids to use again”

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Posted 6 years ago

“Great to have a new net on our trampoline. The change in design from the attachment at the bottom made it tricky. Thankfully you have all the manuals online. I had to undo half of the laces as there is only just enough length to attach it. An extra 20cm on each of the 8 laces would have made it easy. I now also have to go inside to attach the cover as I can’t pull through from the outside.”

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Posted 6 years ago

“I orderefd replacement poles for the top of a 10ft tramploline net. Delivered quickly, exactly what I required and good value. Perfect.”

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Posted 6 years ago

“Excellent. Didn't come with instructions, so suggest taking photos of anything you are taking down to replace. Great customer service also.”

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Posted 6 years ago

“Quality trampoline and great people to deal with. Highly recommended.”

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Posted 6 years ago

“Customer care were great they checked my order with me when I called with a concern, after ordering online. They worked out what I had done wrong regarding size and changed my order there and then. Brilliant”

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Posted 6 years ago

“Nice and easy transaction, all fits perfectly and delivery was far quicker than expected”

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Posted 6 years ago

“Replacement net for trampoline. Fitted well but expensive”

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Posted 6 years ago

“Quality Product and quick delivery”

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Posted 6 years ago

“Product as described and delivered promptly.”

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Posted 6 years ago

“Excellent efficient company to deal with. Many thanks”

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Posted 6 years ago

“The net sent to me is not as robust as the previous net I have purchased as a replaecement ( each one lasts about 3-4 years). There is no longer a bottom pole and the bottom of the net attachment seems a bit flimsy as does the material for the net compared to previous iteration”

Helpful Report

Posted 6 years ago

Dear Andrew, Thank you for your feedback. I can confirm that the new nets are made of a stronger PE weave which does not snag and has a higher UV rating than the older nets. The bottom G3 rods had to be replaced by ropes, as used on our other models, because of Toy Regulations EN71 part 14. It was felt children could still get their hands and feet under the G3 rod and touch the springs, so they had to be replaced by the ropes. Toy regulations also state all nets should be replaced yearly, but I would advise checking them regularly for any holes, 3 to 5 years is quite normal for the lifespan of a net. I hope that helps, but please do call if I can help further. Amanda

Posted 6 years ago

Jumpking.eu is rated 4.3 based on 1,927 reviews