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Jumpking.eu Reviews

4.3 Rating 1,924 Reviews
81 %
of reviewers recommend Jumpking.eu
4.3
Based on 1,924 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Jumpking.eu Reviews
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Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Arrived fast and is great quality. Already fitted onto trampoline, has great elastic ties. Perfect.
Helpful Report
Posted 4 years ago
This the second trampoline we have bought one for each grandchild .Excellent quality and clear instructions for putting together .Hours and hours of fun for them .
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Posted 4 years ago
My first enquiry was by phone but their answerphone was on during business open hours. My request for a return phone call was ignored. I then left e-mail messages but they took about two weeks to reply. My enquiry about replacement parts was then dealt with and my order was promptly dispatched. Very slow and disappointing customer service fora main agent.
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Posted 4 years ago
Quite quickly récrivez but dômes pièces damages
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Posted 4 years ago
Shame the price was reduced by £35 a couple of days after buying it.
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Posted 4 years ago
Good product, a bit short on ropes and missing screws. Delivery information in preparation or finished- the email of contact don’t answer - it was stressful but I got it for my birthday:-)
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Posted 4 years ago
The company responded quickly to our purchase. Our product arrived within a few days of purchase and was exactly as advertised.
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Posted 4 years ago
Easy ordering and really fast delivery. Would definitely order from them again
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Posted 4 years ago
Very prompt service. No
Helpful Report
Posted 4 years ago
Great replacement net and great value as in the sale. Would have better if instructions were included but we found some online eventually, it would have saved time to have looked up the instructions first!!
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Posted 4 years ago
Super fast postage and quality item received. Value for money. Thank you!
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Posted 4 years ago
2 missing parts so can’t put the trampoline together
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Posted 4 years ago
Easy to order, quick and efficient deliver
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Posted 4 years ago
On the advice of JumpKing I ordered a replacement net. It arrived within a week. But it was the wrong size. I called 3 times during normal business hours as published on 3 different days over a week and each time got a voicemail where I duly followed their instructions asking about exchanging/returning the net for another bigger net. No one has returned my call. I have emailed them as well over a week ago. No response. Clearly not a company that values their customers. Do not buy from them would be my advice.
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Posted 4 years ago
The quality of the product is fine but it was sold to me believing it would fit the model of trampoline I own. It does not I had to cut it to make space for the pokes and even then make it fit as best I could.
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Posted 4 years ago
Perfect item and arrived very quickly. Good price too. Easy to find what I needed on the website as the descriptions are very good.
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Posted 4 years ago
Fab trampoline! It's BIG!!! Easy to put up - kids love it. Arrived really quickly....can't fault it. Thanks :)
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Posted 4 years ago
Ordered a replacement net for our trampoline. Just what I was after. Good service and quick delivery. East transaction. Thank you.
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Posted 4 years ago
Blimey ordered on the Tuesday night and arrived Thursday. Can’t argue with that. It’s a very impressive bit of kit. As some reviewers have stated it is not easy to stretch the springs however do an internet search on this and there are some useful hacks. Everything else fits like a glove but is easily a 2 person job. All in all worth every penny.
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Posted 4 years ago
Replacement part paid for, sent and received. Fits, works . . . happy I am.
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Posted 4 years ago
Jumpking.eu is rated 4.3 based on 1,924 reviews