Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,040 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

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English

“My daughter was happy with this surprise thankyou”

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Posted 6 years ago

“Highly recommend Jumpking. Great customer service and so helpful”

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Posted 6 years ago

“Very happy with my purchase , and it arrived very quickly”

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Posted 6 years ago

“The new Bed for the trampoline arrived quickly and in good order. Really pleased with delivery time, as at this time of lockdown the kids would have gone crazy without their beloved trampoline.”

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Posted 6 years ago

“Great product!”

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Posted 6 years ago

“Bought a double swing for my grandchildren ..First class service . Top class quality Thank you”

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Posted 6 years ago

“Good communication even in a crisis, Prompt delivery however was delivered to the wrong house - not Jumpkings fault”

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Posted 6 years ago

“The product we bought has very poor quality, the base structure wouldn’t form into a circle. We couldn’t get hold of the customer service either, they have never replied my emails and answer the phones (we tried for a week already). Our kids were crying and very upsetting, but we couldn’t get a new trampoline without getting the refund. By the way there was no any paperwork and return label in the delivery, the whole experience was wasting time and money!”

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Posted 6 years ago

“Trampoline arrived with an essential part of the frame missing. My little boy was devastated. A week later, despite sending multiple emails and leaving multiple voice messages, I haven’t even received an acknowledgement of my complaint, let alone any attempt to replace the missing part. I’m so disappointed.”

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Posted 6 years ago

“Part came as promised but delivery was more than the part itself.”

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Posted 6 years ago

“Absolutely terrible service. I ordered goods on 11th of April, payment was taken immediately. I was told the goods had been dispatched on April 15th and would take 3 days. I hadn't received after a week so checked with courier, they hadn't yet received my item from the seller. I contacted the seller by email and phone daily but no reply, finally my wife contacted them on Facebook messenger and was told they've sent it to the courier. This has went on for 10 days, checking with the seller and courier who both say they don't have it, seller blames the couriers tracking service. I've had two other deliveries in the last 10 days by the courier in question so I'm inclined to believe them, their tracking had been accurate in both cases. Seller won't cancel the order or refund me despite the TC's saying they offer 30 days any reason cancellation, I've paid for an item that isn't on its way to me. Now I need to take it up with my bank for a refund. Avoid, I wish I had read the reviews before ordering.”

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Posted 6 years ago

“Very good responds and service”

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Posted 6 years ago

“I just want to thank Harriet from the sales department who went above and beyond to help me with my order, she is a credit to your company. Many thanks Tracey viola”

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Posted 6 years ago

“Ordered a jump mat (the dog ate the old one) arrived in good time and fitted.”

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Posted 6 years ago

“Shockingly appalling service. Wrong part of trampoline was sent to me and I have emailed, phoned and left messages But nobody has got back to me to advise me what to do! Meanwhile, in these horrific Covid times, my grandson has spent weeks with out his trampoline. I would love to hear from Jumpking so they can advise me what to do!”

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Posted 6 years ago

“Excellent service and great communication! Would highly recommend”

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Posted 6 years ago

“Superb trampoline... very happy.”

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Posted 6 years ago

“Part arrived earlier than expected and was exactly as described.”

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Posted 6 years ago

“Excellent service and product. Fast delivery”

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Posted 6 years ago

“Excellent service, with delivery timelines as promised. I'd seen the 6x9ft Jumpking trampoline reviewed elsewhere and it generally had very favourable feedback, so I was pretty confident in this purchase. A few people had mentioned parts not fitting, but when you read the instructions it is clear this is down to sections of the frame being held together under tension, so you do have to use some force to slot pieces together. I managed to construct this by myself, though it would certainly be easier with a second person (as recommended). Our children (3 & 5 years old) absolutely love playing on the trampoline, and hopefully we will get many years of use our of it!”

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Posted 6 years ago

Jumpking.eu is rated 4.3 based on 2,040 reviews