Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,926 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We never received our mat or springs with our trampoline we got yesterday I have emailed you and sent a message and no one has replied..we don’t know if there is supposed to be another box coming or know if we have to buy the mat what you jump on separate.”

Helpful Report

Posted 5 years ago

“Have ordered a replacement trampoline matt and received the incorrect product, I have emailed 3 times had no response, i did make contact via the chat button but they want to email me back. I don't have much hope in that. Don;t take poeple's money, deliver incorrect products and remain uncontactable.”

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Posted 5 years ago

“As always super quick delivery in 2 days and easy to use website. Products good quality and easy to fit. Thank you”

Helpful Report

Posted 5 years ago

“I purchased a 10ft trampoline from Jump King during the lock down period. The purchase was fine, had no issues with website and payment. I was given delivery instructions by Jump king and TNT but despite the instructions the product arrived a day late. Whilst assembling the trampoline part of the frame had no holes punched in so that the springs for the bed couldn’t fix to the frame. My daughter was/is devastated that she can’t play on her birthday present, in what is already an upsetting time for her. I’ve tried to contact Jump king via 2 emails, chat service on the website and by twitter with no reply. I appreciate this is a difficult time for everyone but we have spent a lot of money with the company and expect the product to be correct. Hopefully this isn’t a true reflection of the company in normal circumstances.”

Helpful Report

Posted 5 years ago

“We ordered a 10ft jumpPOD classic on 22/04/30 and this was delivered on 03/04/20. When we tried to assemble it on 04/04/20 it appeared they had mixed up the parts so we could not complete the assembly of the trampoline. I have tried phoning them but always get put through to an automated recording. I have emailed them 4 times to try and resolve the problem but have not received any reply. I realise things are difficult in this coronavirus environment but the fact that they have not bothered to reply to any of my emails is very disappointing and we are now left with a completely useless half constructed trampoline.”

Helpful Report

Posted 5 years ago

“We absolutely love the new oval jumpod, excellent quality. It took 2 of us about 8 hours to build including a lunch break 🙈😂but well worth it. Lost 1 star as communication was terrible. I had no email to confirm dispatch and no tracking so we had no idea when it was to arrive. I sent 3 emails as there is no contact via the phone at the moment and had no reply to any. I can understand that they are possibly overwhelmed with the current climate and hopefully this is the norm. Main thing is it arrived and we are super happy with the trampoline.”

Helpful Report

Posted 5 years ago

“Ordered 3/4/2020. My error, ordered wrong size but despite published returns policy they've refused to help me. Appreciate the odd times but I've tried to contact on 4 separate occasions and no response. Shame. Will buy a replacement elsewhere.”

Helpful Report

Posted 5 years ago

“never recieved my trampoline and no communication”

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Posted 5 years ago

“Jumpking company very efficient and quality of 14ft zorb is great, but it took 3 people about 8 hours + in total to erect it. Curves of sides made it very difficult to clip net on top (you need to be at least 5ft 10 inch to reach) and then further 2 to lift last 2 side pieces into place. This, having to ignore instructions and take section 1 out of structure to reach top for net. All in all very happy with quality but wouldn't buy curved sides again”

Helpful Report

Posted 5 years ago

“Very quick delivery, product is as stated and no missing parts, arrived in very good condition. Would recommend you to friends and family.”

Helpful Report

Posted 5 years ago

“We ordered our 8ft Jump King Deluxe shortly after the UK had gone into Coronavirus lockdown. It seemed to be the last available as it immediately went Sold Out on the website. I haven't had any actual comms from Jump King because I know they are all working from home, but what I did get was a TNT delivery estimate and indeed the trampoline turning up, on the promised date, resulting in one ecstatic five year old. All the rest can wait until later, very happy with the service and the product quality in what are very difficult circumstances.”

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Posted 5 years ago

“Very reliable and a good price.”

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Posted 5 years ago

“Delivery was one day late, but otherwise service was good and product as expected.”

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Posted 5 years ago

“Trampoline is perfect kids love it to other customers don't worry your product will arrive so give jumpking a little patience during this difficult time a I worried a little bit but worried over nothing there a great company”

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Posted 5 years ago

“Quick delivery. Very easy to put together and an all round good trampoline.”

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Posted 5 years ago

“You cannot get a hold of anyone I emailed 4 times and no response over a week so had to invoke PayPal before I got a very nice email apologising assuring me that they would dispatch the trampoline that day and sent me a tracking number I cannot track that number just keeps saying invalid so 5 further days I have emailed twice to inform them and no response again”

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Posted 5 years ago

“Great website with clear information about products, good prices and quick delivery in secure packaging.”

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Posted 5 years ago

“I received the net however the cover sleeves were missing from the order. I emailed on 9th April, however I am yet to receive any response resulting in me having to e-mail a second time on 18th which i feel is unacceptable. It is now 5th May and I am still yet to receive a response about your error with my order.”

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Posted 5 years ago

“Good communication. Would recommend!”

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Posted 5 years ago

“Recently bought the 14ft trampoline easy to put up and study. Kids love it it came with free tent not used that yet but kids will love the new den. Highly recommend 👍”

Helpful Report

Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,926 reviews