Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,993 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Trampoline is perfect kids love it to other customers don't worry your product will arrive so give jumpking a little patience during this difficult time a I worried a little bit but worried over nothing there a great company”

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Posted 5 years ago

“Quick delivery. Very easy to put together and an all round good trampoline.”

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Posted 5 years ago

“You cannot get a hold of anyone I emailed 4 times and no response over a week so had to invoke PayPal before I got a very nice email apologising assuring me that they would dispatch the trampoline that day and sent me a tracking number I cannot track that number just keeps saying invalid so 5 further days I have emailed twice to inform them and no response again”

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Posted 5 years ago

“Great website with clear information about products, good prices and quick delivery in secure packaging.”

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Posted 5 years ago

“I received the net however the cover sleeves were missing from the order. I emailed on 9th April, however I am yet to receive any response resulting in me having to e-mail a second time on 18th which i feel is unacceptable. It is now 5th May and I am still yet to receive a response about your error with my order.”

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Posted 5 years ago

“Good communication. Would recommend!”

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Posted 5 years ago

“Recently bought the 14ft trampoline easy to put up and study. Kids love it it came with free tent not used that yet but kids will love the new den. Highly recommend 👍”

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Posted 5 years ago

“There was no communication after I had purchased my trampoline. No tracking number or emails where sent. Never received any reply to any correspondence I sent.”

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Posted 5 years ago

“My daughter is 5 and loves it”

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Posted 5 years ago

“Really happy with product and delivery received in good time.”

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Posted 5 years ago

“After receiving the wrong part, I wrote an email in regards to how I go about exchanging it to the customer service email on the 11th of April. It is now the 18th and still no response.”

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Posted 5 years ago

“Sent out the wrong product to me. Not responsive to emails regarding a replacement item. Would not recommend”

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Posted 5 years ago

“I never recieved my trampoline after being told it would be with me on 2 separate dates and no one ever got back to me regarding this so now no trampoline and 299.00 pound out of pocket”

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Posted 5 years ago

“Awful customer service. It is now a month since they delivered a broken trampoline to us. I have sent numerous emails with photos of the broken part, and have received no acknowledgement or reply whatsoever. Nobody is answering the phone, which is understandable in the current situation, but I would at least have expected an email in response. What are we supposed to do next?!? They have taken our money, we don't have a working product, and they are not acknowledging us. Avoid.”

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Posted 5 years ago

“Absolutely fantastic (standard) delivery speed during the current pandemic - ordered on Tuesday, arrived on Thursday!”

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Posted 5 years ago

“Excellent service and delivery. My granddaughter was absolutely delighted with her trampoline! Thank you”

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Posted 5 years ago

“Awful Customer Service, they are also known as YJ EU , it’s another American company that uses China for its manufacture. I’ve had no response from their Customer services despite sending x4 emails and calling then daily. Tried to cancel an order, they ignore my request in the hope I’ll just put up with the poor customer service. Still had no response so it’s a Legal claim for my money back! Wish I’d read the previous reviews, mostly< 2* with the same complaints- poor customer service.”

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Posted 5 years ago

“Terrible. Took money and never delivered then after 1 week cancelled order due to no stock. AVOID.”

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Posted 5 years ago

“Disappointed with the Poor communications, after ordering a 12ft x 17ft Trampoline I cancelled my order the next day to save wasted time and expense as I realised it’s too big for my garden.I subsequently emailed and phoned Customer services the next day, and a further 3 times in the week and received No reply. The unwanted trampoline arrived within 5 days, and Now I have to arrange to send it back at my cost. This is Sharp Practice, by ignoring my cancellation request. Avoid and Save yourself a load of grief.”

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Posted 5 years ago

“We ordered a 10 ft trampoline net and 10ft padding, the net is 10ft and great condition however, the padding is 12 foot I have been trying to contact Jumpking for over 3 weeks to organise a replacement with no joy at all, I understand that cv19 issues can cause delay but this has been signicant with no support. We did receive quick delivery and netting is good condition, the poor review is down to lack of contact and no help with correcting their error.”

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Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,993 reviews