Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,993 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“If you are wondering if Jump King is worth the extra spend it really is! No other brand comes close to the quality. With 3 rough boys there is no way i would have considered a cheap trampoline as i would have been worried if it could take the weight or stand the test of time in garden. It took some time to get it put up but worth every minute. I am confident it will be in the garden for years to come. The boys love the zorb feel and the room to do tricks. Worth every single penny. Thank you Jump King for saving our sanity during this tricky time!”

Helpful Report

Posted 5 years ago

“Very fast at taking my order, money and posting the item to me. Appalling at after-sales service though!!! Was sent the wrong Trampoline Mat and have tried calling 4 times to be greeted by answering machine that DOESNT let you leave a message. Have sent 4 emails and had no response... No contact at all. Avoid! Avoid! Avoid!”

Helpful Report

Posted 5 years ago

“Brilliant service, questions answered promptly through their online service. Delivery earlier than expected considering current issues. Ordered jumping 10ft deluxe everything we wanted and so easy to put together. Everyone loves it especially the little one can't get her out of it absolute god send.”

Helpful Report

Posted 5 years ago

“No reply to emails, no way to leave a voicemail... I've been trying to contact you for 8 weeks now. Very poor service as needing replacement parts (again) for a trampoline.”

Helpful Report

Posted 5 years ago

“Really unimpressed! The trampoline arrived in four boxes so assumed we had it all but we have no trampoline base and no net so the trampoline is useless without these parts. Can’t get through on the phone line, just cuts to answer message and then you can’t leave a message and no reply to my email even though it says full service is still operating. I would just like to get the missing parts of the trampoline as it’s more days wasted with my four children not being able to bounce and use up their energy!”

Helpful Report

Posted 5 years ago

“This is my 3rd Jumpking trampoline and I received it about 3 weeks ago. It turned up with 1missing part and damage to the net. I have tried to contact jumpking multiple times via email, helpline and message service and no reply!!! I understand during covid 19 businesses have reduced service’s but if you carrying selling a product you should provide some sort of customer service unfortunately jumpking.eu has not. I feel letdown and frustrated that I have purchased a trampoline and it’s turned up damaged and can not get hold of jumpking customer service To resolve the problem. In future I will shop elsewhere for my products..”

Helpful Report

Posted 5 years ago

“Quality stuff, a new Mat and springs, trampoline is like new”

Helpful Report

Posted 5 years ago

“I received my trampoline over 3 weeks ago now and on erecting it I found one part missing and 3 holes in the net! I have tried to contact the customer services via email and phone, and there online message service multiple times and have had no response!!!! This is my 3rd jumpking trampoline the others have always been strong and good quality, Unfortunately the zero customer service this time round I feel let down and frustrated that I haven’t received service I paid for and I will in future go elsewhere. I do understand covid 19 has effected all businesses but if a company carry’s on selling items they should also provide at least a basic level of customer service unfortunately jumpking has not. I hope this review helps others Luke Boswell”

Helpful Report

Posted 5 years ago

“We love the trampoline however part of the cover is missing it’s foam protection inside. I have tried calling and emailing however have not heard anything back from jumpking YJ Europe who I was told to email for covers. Thanks”

Helpful Report

Posted 5 years ago

“Please contact us re our order. We will write a review once you have resolved our query.”

Helpful Report

Posted 5 years ago

“Great trampoline but difficult to assemble and some of the steps in the instructions aren't clear.”

Helpful Report

Posted 5 years ago

“Amazingly rapid despatch in these Covid 19 times. Quick response when I raised query. Good customer service.”

Helpful Report

Posted 5 years ago

“I have been trying to discuss spare parts for an existing trampoline for over 6 weeks after a structural element failed. No response to multiple emails or phone messages. I have bought two trampolines over the years from these guys but don't think they care beyond the initial sale. Disappointing as it can't be hard to, as a minimum, acknowledge someone trying to communicate with you.”

Helpful Report

Posted 5 years ago

“Great service. Speedy, fuss free delivery and fantastic product.”

Helpful Report

Posted 5 years ago

“I was really happy with it But unfortunately it was a present for my daughter and when I built it for her she did not like it . I have emailed 3 times to inform you I was returning it but I have he’s no reply. I have arranged for it to be picked up by tnt courier tomorrow 11/05/2020 So you should receive it back in a couple of days. Kind regards M S Herron.”

Helpful Report

Posted 5 years ago

“One very happy granddaughter Thank you Jackie Herniman”

Helpful Report

Posted 5 years ago

“Arrived when expected and seems really good quality. All erected into our hand me down jump king trampoline and looks good”

Helpful Report

Posted 5 years ago

“Jumpking excellent service ,but i would recommend making sure the courier you use know what they are doing, they delivered a day late and wrong address ,as could not find my address. It was correct on the label you put on and I've not had a problem before ,they annoyed me .”

Helpful Report

Posted 5 years ago

“This was a ‘miss you’ gift for our granddaughter, I had been looking at John Lewis for a long time but always out of stock but then decided to come straight to you. The service and delivery were exceptional considering our current circumstances very happy. The trampoline is very well made, heavy metal and easy to put together, and that was my main concern for the littles ones safety when they are bouncing and having fun! I had done a lot of research into different ones before hand so JumpKing was my favourite! You have made one little girl very happy, so ‘thank you ‘ !”

Helpful Report

Posted 5 years ago

“Very good seler”

Helpful Report

Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,993 reviews