Name: wed2b
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“Overall was a great experience. However, there was not enough stock in my size and was very surprised I had no choice but to buy the bag and hanger and this was not just an option. Luckily I loved the first dress I tried on.”

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(WED2B Hull) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at wed2b, our limited edition dresses are sold off the peg, with no lengthy ordering times. Whilst this means that our stock is always subject to change and differs across the store network, our Customer Care Team will always be happy to check availability ahead of your visit. We can confirm the items that make up the storage package and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 3 years ago

“Good service but not my cop of tea”

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(WED2B Antwerp (BE)) - Posted 3 years ago

Uw feedback is zo belangrijk voor ons - bedankt voor het delen van deze Orelia! Als er nog iets is, neem dan contact met ons op via klantenservice@wed2b.com en we helpen u graag 💖 Beste wensen, WED2B

Posted 3 years ago

“Leuke ervaring voor een eerste pasbeurt. Er werd goed geluisterd naar de stem van de bruid. Het scoren van de jurken vind ik zelf een iets mindere ervaring.”

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(WED2B Antwerp (BE)) - Posted 3 years ago

Bedankt dat u de tijd heeft genomen om deze feedback achter te laten, we zouden graag meer van uw bezoek vernemen. Ons Customer Care team is beschikbaar op klantenservice@wed2b.com, Met vriendelijke groet wed2b

Posted 3 years ago

“Even moeten wachten maar toch wel uitgebreid geholpen! Soms dreef de verkoopster haar eigen mening door, gelukkig had de bruid een sterke visie en kon ze voet bij stuk houden.”

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(WED2B Antwerp (BE)) - Posted 3 years ago

Hi Silke, Bedankt voor jouw vriendelijke recensie, en voor uw komst naar onze winkel! We wensen jullie het allerbeste voor jullie grote dag 💖 Liefs, Wed2b

Posted 3 years ago

“Nice people working here”

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(WED2B Rotterdam (NL)) - Posted 3 years ago

Hi Esmiralda, Thank you for your kind review, and for coming to our store! We wish you all the best for your big day 💖 Love, Wed2b ❤️

Posted 3 years ago

“Was gezellig en aardig.”

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(WED2B Rotterdam (NL)) - Posted 3 years ago

Hi Thorza, Bedankt voor uw vriendelijke recensie, en voor uw komst naar ons! We wensen jullie het allerbeste voor jullie grote dag 💖 Beste wensen, WED2B

Posted 3 years ago

“Vriendelijke bediening, positieve benadering en aandacht voor de bruid 👌🏻”

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(WED2B Antwerp (BE)) - Posted 3 years ago

Hi Joyce, Bedankt voor jouw vriendelijke recensie, en voor jouw komst naar onze winkel! We wensen jullie het allerbeste voor jullie grote dag 💖Liefs, WED2B ❤️

Posted 3 years ago

“Ik keek er echt naar uit om enkele supermooie bruidsjurken te komen passen die ik had zien passeren op de WED2b facebookpagina. Echter was mijn ontgoocheling groot toen ze de jurk waar ik op slag verliefd op werd (de sheath James) niet in de winkel hadden. Ze hadden maar 1 andere jurk in die stijl hangen, ze hadden nochtans al veel vraag naar die stijl gekregen en alsook tevergeefs zelf naar gevraagd wisten ze mij te zeggen. Zelfs het laten overkomen van een andere winkel naar Gent was echter ook niet mogelijk. Uiteindelijk heb ik gekozen voor de Sydney jurk dankzij de medewerkster van de winkel die mij dit eens voorstelde. Het bontje die ik wou(Marlee) hadden ze ook niet in de winkel, deze heb ik dan online besteld. De vriendelijkheid en kwaliteit van het meisje die mij geholpen heeft om de jurk te passen was wel TOP, gelukkig, anders was ik zonder jurk naar buiten gestapt.”

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(WED2B Gent (BE)) - Posted 3 years ago

Hi Anja, Dankjewel dat je de tijd genomen hebt om deze review te schrijven over onze winkel in Gent. Wij zijn blij om te horen dat je zo goed geholpen bent worden door ons team. Onze excuses dat er niet veel jurken in jou gewenste stijl aanwezig waren, doordat wij ‘off the peg’ werken, dit betekend dat als je verliefd wordt op een jurk je hem dezelfde dag koopt en gelijk mee naar huis neemt. Hierdoor hebben wij een dagelijkse wisselende voorraad. Wij wensen je een onvergetelijke trouwdag toe in jouw droomjurk. Liefs WED2B ❤

Posted 3 years ago

“Experience great from staff, slightly disappointing that almost all bridesmaid dresses zips were broken so one of my bridesmaids had to be cut out of dress (again staff were amazing, not their fault). Have got home and realised my underskirt has not been put in the box with my dress as they packaged it up hidden out the back, now need to call shop as not open Wednesdays and drive 1hr EACH WAY to collect item which I should have bought home with me”

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(WED2B Milton Keynes) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 3 years ago

“I was originally disappointed as the Cardiff store didn't have any of the 5 dresses that I was hoping to try on. I was shown a rack of dresses that all looked the same to me and felt really overwhelmed. Luckily however, the young girl who was working in the fitting room was absolutely brilliant. Unfortunately, I never asked her name! She really helped me to find the right style for me and found me the perfect size. In the end I walked out with the perfect dress :) One thing I would really suggest ro improve the experience is to have someone with you when looking at the dresses so they can show you the dress out of the bag.”

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(WED2B Cardiff) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 3 years ago

“Firstly I would like to say how amazing my consultant Mia was, she was absolutely lovely and did an amazing job finding me a dress and veil. I visited Wed2Be Southampton yesterday after emailing you asking if I need to make an appointment. I was told no appointment was needed and to just turn up on the day, weekdays were best as weekends can get busy. So myself, my mum, my future mother-in-law and sister all booked the day off work on a Wednesday to visit your Southampton branch. We arrived before the store had opened, to ensure we were seen - the front of the house opened the shutters of the shop and didn't even welcome us in, we had to ask if we were allowed to come in after she had returned to the till. I was seen by Mia who was amazing. We were in there for 30 minutes trying on my 3rd dress when said front-of-house banged on the wall next to my changing room and alerted my consultant that other brides were booked in. I found this so rude and I then began to feel rushed and a bit in the way. We were then told that we could book a slot later in the day to come back, my mother-in-law then challenged this saying we weren't allowed to book and the assistant said we could book on the day. If it wasn't for the fact I'd fallen in love with the third dress I had tried on and it was in the platinum range (i wouldn't be able to get it at another store we would not have returned later that day to purchase the dress. This day was supposed to be fun and magical for me and my mum, who needed a light-hearted, fun day to cheer us both up after a hard year and i feel like my dress shopping experience was ruined by your front of the house. I am a hairdresser who works closely with clients and has to have exceptional customer service every day regardless of my mood, and i would never treat one of my clients how i was treated yesterday. My mum was not even allowed to browse the dresses to have an input into any dresses I tried on. I am giving 3 stars as my consultant was lovely and apologetic and she deserves to be praised.”

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(WED2B Southampton) - Posted 3 years ago

Hi Kayleigh, Thank you for sharing your feedback, we understand that our Customer Care Team have already reached out via email regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, we want our brides to feel relaxed and enjoy their bridal fitting with us. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 3 years ago

“Found my amazing dress, but staff weren’t that experienced I didn’t think, asked a lot about buying extras .. even when you say your on a budget, and we didn’t get offered the signs with a picture that say ‘I said yes to the dress’ that would of been nice. But overall our experience was good I just think the staff could have been more upbeat and enthusiastic.”

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(WED2B Exeter) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 3 years ago

“Die Beratung ist wirklich super. Sehr zu empfehlen. Allerdings finde ich es nicht mehr zeitgemäß bei einem online Einkauf nur über Kreditkarte zahlen zu können. Hier sollte wenigstens Paypal möglich sein!”

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(WED2B) - Posted 3 years ago

Hi Nicole, wir danken dir zum einen sehr für das tolle Feedback an unsere Brautberater und für deine Empfehlung! 😊❤️ Da wir erst vor einigen Monaten, dass aller erste Mal unseren Onlineshop eröffnet haben und einigen noch in den Startspuren liegt, konnten wir zunächst nur diese eine Zahlungsmöglichkeit anbieten, jedoch freuen wir uns auch über deine konstruktive Kritik und wir werden unser bestes geben, dieses so gut wie möglich umzusetzen. Mit freundlichen Grüßen WED2B

Posted 3 years ago

“Quite misleading doesn’t state anywhere that you will definitely need a seamstress and that yea it’s off the peg but nothing will actually fit and you won’t be allowed to try on the size you actually are and advised you must get a seamstress when buying anything . I did get the dress I wanted but very misleading with all the additional costs”

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(WED2B Gateshead) - Posted 3 years ago

We are sorry to read your review of your experience at WED2B. We stock size 6-30 UK sizing to allow brides to visit us and try on their size, and take their dream dress home. As they're off the peg, sometimes customisation is required to personalise the straps or length for each bride and we can provide recommended seamstress lists to allow brides to arrange conveniently. Availability of styles will vary across all WED2B stores as they're sold off the peg, every store is different. If you need our Customer Care team for any advice or support please don't hesitate to message us at customercare@wed2b.com, Kindest Regards WED2B

Posted 3 years ago

“Iona my sales lady was fab, however the feel of the shop is very cold and unwelcoming. I was informed I had 45 minutes and was only allowed 4 dresses. This immediately made me feel rushed and uncomfortable. I feel allowing the customer to browse and pick would make for a better experience. Also restricting people to 4 dresses is absolutely not good customers service. I feel if they made a few changes then it would be an entirely different and more pleasant experience. I absolutely love my dress so for this I'm delighted.”

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(WED2B Glasgow) - Posted 3 years ago

We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. Fortunately, our no-appointment system means that our brides are not constrained to an appointment time, and can complete the process as many times as they desire. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further, and we will try our best to support. Best wishes, WED2B

Posted 3 years ago

“The girl who helped me pick my dress was lovely. However, when paying for my dress I felt I was not properly informed of the pricing of the items which I bought. I feel it was misleading I thought when they mentioned would you like a dressing gown this was free only to find out when reading the receipt I was charged £20 for this. If I had known this I would not have agreed with this. I feel more transparency is required to ensure the customer is well informed of the pricing.”

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(WED2B Glasgow) - Posted 3 years ago

We appreciate you taking the time to share this feedback, Nadia. We can confirm the items that make up the storage package and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. Once again, we would like to thank you for sharing your thoughts on your experience, and we wish you all the best for your special day. Best wishes, WED2B

Posted 3 years ago

“I think I had a lady named Chelsea (sorry not 100% sure) she was lovely, and attentative and really made the best of the situation. However, I had been waiting to visit your store for some time (it's a travel for me) and when we eventually did, we arrived to be told the only dress shape in the entire store for my size was aline. I understand how wed2b works but how is someone supposed to find the right dress for them in this situation? I basically tried on 5 of the same dress. I ended up purchasing one of them (pressure I had put on myself) but returned it the next day knowing it wasn't the right one. Sadly disappointed with my experience as I expected much more.”

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(WED2B Milton Keynes) - Posted 3 years ago

H Meghan, we are sorry to read your recent feedback following your experience in our store. As our dresses are off the peg, stock availability can vary. We have new dresses arriving each week in store, and our Customer Care team can advise the latest availability before you travel. Our social media pages showcase some of our newest designs across Instagram, Facebook and Tik Tok - please let us know if anything catches your eye and we'd be happy to help pair you with your dream dress. Kindest Regards, WED2B

Posted 3 years ago

“You need to start making appointments had to wait 2 hours to be seen, then we was seen by Alison who was lovely. Came back to buy the dress Manager was very abrupt on our arivle had to wait anouther 1.5 hours before we was seen. You have so much to offer, brides do not want to be stressed before they start, waiting 2 hours is stress, you did appointments in covid why not now, offer a coffie whilst you wait, make the experience special.”

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(WED2B Rotherham) - Posted 3 years ago

We are sorry to read your feedback following your recent visit to WED2B store, we offer a walk-in service so brides can visit us at their convenience with ease of ensuring the bridal party can attend at a time convenient for all. During busy periods, we can see wait times occur in store and we offer extended opening hours 7 days a week to allow for quieter visits if preferred. Our Customer Care team are available to answer any queries before heading to store to answer any questions, Kindest Regards WED2B

Posted 3 years ago

“I was shown three dresses, lady was reluctant to let me try on any others as they apparently weren’t the style liked, despite me not having tried them on. The dresses I tried weren’t tightened up properly at the back giving me a really bad shape, so I ended up with a dress that was the best out of the bad bunch picked out. I cried all the way home knowing I didn’t like this dress, but thought it was the only one that was ‘suitable’ for my body type. Going to the Cardiff store next week to exchange it. Really gutted that this was my first experience dress shopping. The ladies were nice, but I think may have lacked in experience in understanding what the bride needs/wants.”

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(WED2B Swansea) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store Cassie, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We hope you have a lovely time in our Cardiff store and find your perfect dress. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 3 years ago

“The experience at the start was really good and the lady assisting me was so helpful until when it came to pay. I was just given a figure I had to pay, no breakdown of what I’m paying for or even how much my dress alone cost. She asked us to sit at around the corner so we didn’t see what was packaged- I can’t help but think this was intentional. Once I got home and looked in the box I found out I was charged for a ‘robe’ which was a pair of pyjamas (wrong size as well), a hanger, extra bags for storage and the underskirt. I ended up returning these items the next day and having a refund of around £150. It put a bit of a downer on the whole experience, which was a shame as this should have been a special day. In future I think you should be explained to, what you are paying for as this just seems to be a money making scheme.”

Helpful Report

(WED2B Camberley) - Posted 3 years ago

Hi Charlotte, we are sorry to read your recent feedback regarding your experience at our Camberley store. Please be assured we will look into this for you, and if you would like to discuss your visit further our Customer Care team are available via customercare@wed2b.com, Kindest Regards WED2B

Posted 3 years ago

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