wed2b Reviews

Name: wed2b
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

4.9 Rating 43,098 Reviews

98 %

of reviewers recommend wed2b

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About wed2b:

With bridal stores nationwide, open 7 days a week, our Bridal Consultants are always available to help you find the perfect style and fit. We don’t offer appointments! Browse & try on as many dresses as you wish without the need to book in advance & once you find the one you can purchase your dress on the day to take home. With dresses £699 and under (Excluding Platinum Edition) we are proud to offer beautiful and exclusive wedding dresses without the luxury price tag. We believe it’s the perfect marriage of quality, luxury & affordability!

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0333 123 7494

Email:

customercare@wed2b.com

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wed2b 5 star review on 25th October 2025

2285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I found my perfect dress and veil, i didn't ask the price as it was 'the dress'. I was able to try multiple dresses on, including the same dress more than 1 time and the staff had ample time for my needs. However, what ruined the experience for me was being charged for items i did not ask for such a hair accessories, coat hangers, dress boxes, badges, dressing gown and extra dress bag. My receipt was given to me in a closed envelope. Had i not gone for a dress fitting 12 days after i bought my dress i wouldn't have been able to take the items back as it would have been passed the 14 day return period. It was only once i opened the box i found the additional items that i had been charged for.”

Helpful Report

(WED2B Bolton) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 3 years ago

“I was extremely happy to be shopping for my wedding dress! The shop is lovely. My fitter was very nice and found me my ideal dress! However things changed when the fitter and reception tried to sell me a dress box for £100! When I said no, they were very rude and abrupt!!! It sort of ruined the experience! They asked if I would like the hanger, I said yes. When I got home, looked at my receipt, they had charged me £5.99 for it?! No one told me it would cost anything! When paying nearly £600 for a dress, I would expect a bag/cover and hanger free!!!”

Helpful Report

(WED2B Exeter) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 3 years ago

“Not being able to book an appointment yet having to wait 90 minutes to be able to commence trying dresses on could be improved. We were then told after 90 minutes of picking out our favourite dresses that we could only try on 4 at a time before we then had to go back to the queue to try on more! This should be a flawless experience with the ability to try on as many as you like before you find "the one" but the whole experience felt rushed. There are no drinking facilities, not even water! Again, this could be improved to create a better experience, i'm sure people would be more than willing to pay for prosecco packages or something along those lines. The girls in the shop were more than helpful, i just think that the internal processes could be improved to create a better experience. Based on my experience i wouldnt recommend this to a friend. A bride should be swept off her feet when trying dresses on, not be made to feel rushed and under pressure.”

Helpful Report

(WED2B Rotherham) - Posted 3 years ago

We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help, find your dream dress and give you that amazing experience that we know you deserve. Best wishes, WED2B

Posted 3 years ago

“We visited the Brighton store, really lovely helpful assistants who couldn’t do enough to make sure we found the perfect dress for the big day, the only thing that I found incredibly disappointing was the sizes. I’m a uk 16, and some of the styles, especially the zip and button dresses were not available in my size as they come up small, having said that uk16 was the biggest size they did in those styles! So would recommend this wedding shop, as long as your no bigger than a size 14, otherwise I’d try else where for real choice!”

Helpful Report

(WED2B Brighton) - Posted 3 years ago

Your feedback is so important to us – thank you for sharing this! If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help. 💖 Best wishes, WED2B

Posted 3 years ago

“Although girls were pleasant + I did buy my wedding dress I felt very disappointed I didn’t get to chose dresses to try on + wish I had been given more choice + been able to try more different styles on felt I was rushed into purchase 😞 + have doubts my dress is actually my dream dress + think I would of chosen different if had more choice + been able to try more styles on”

Helpful Report

(WED2B Middlesbrough) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. Please pop us over an email at customercare@wed2b.com as we would love to help you find your dream gown. 💕

Posted 3 years ago

“Tried on a few dresses that were not the style I described, in the end found the one I was looking for, Sadly the accessories that go with the dress we found are damaged or broken when we got home and unwrapped everything. So now we have to go all the way back to the shop to get them sorted, this has let it down.”

Helpful Report

(WED2B Rotherham) - Posted 3 years ago

We are so sorry to hear of your recent experience, as a company that strives for customer satisfaction, this is not what we would like to hear. We set a very high standard for ourselves, and we are sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further. Best wishes, WED2B

Posted 3 years ago

“After trying on 4 dresses which I felt slightly rushed through trying on I did find the perfect dress for me. The store admitted being under staffed that day but it's still no reason to rush a future bride through trying on dresses. I was asked the same 2 questions twice while trying on 2 separate dresses by the same staff member who seemed to be dealing with more than one bride to be at once. Using pressure phrases like "this is the last dress of this brand/style in the store and only in this size" and "there are only 100 of these ever made" doesn't help when you are faced with a tough decision between 2 dresses you really love. Also be aware of the fact that they charge you for the bag your dress is in, the box it's placed in after, the hanger it's hung on and other charges that is made to sound like it's all included. A £599 dress and it's accessories I expected the charges for but with the box, bag, bridal robe and hanger on top totaled my bill to £914 and they give you a list of seamstresses for you to contact to take the dress up for you after purchase. I'd say buyer beware when shopping here.”

Helpful Report

(WED2B Bristol) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further. Best wishes, WED2B

Posted 3 years ago

“The dress I found was amazing and grateful I came..however the experience was quite awkward. The woman helping us didn't let us look at the dresses ourselves as a group (and she was quite awkward in speaking and handling us) so we found it hard to be honest and just enjoy the shopping experience. We had to look at each dress individually in full and she acted or seemed to take it very personally every time I didn't favour a dress and would make comments like "well I picked it out as you said you liked lace/sparkle so..." As if I'm supposed to like every option that includes what I like? She was great at helping me in and out of the dresses, but again very awkward, I had a 4th dress to try on and asked if my mum could go pick a dress that she would love to see me in, and she was told she wasn't allowed and only the consultant could pick out dresses for me? Also I hate to sound very rude but she has very pungent body odour.”

Helpful Report

(WED2B Glasgow) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team on customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 3 years ago

“This would have been a 5 star review had it not been for the managers appalling attitude and lack of customer service when there was an issue. We came in on Friday the 11th of Feb and purchased my dress along with multiple add ons including a belt, I was more than happy with the service I received whilst in the store. I was helped by Rebecca and 1 other lady as well as the receptionist and all were extremely helpful and very friendly and couldn't do enough to make us feel comfortable. I left feeling extremely happy and satisfied. When we got home to unpack the dress however we found we were missing the belt, I called your customer service team who put me through to the store. In the end I spoke to 4 people all who told me it was not possible for them to post the belt to me via courier and that I would need to drive and pick it up myself even after I informed them several times it was a 3 hr round trip for me and I would not be doing that. I became increasingly frustrated and got put on to the manager who told me she 'did not appreciate my tone" when I was telling her I was unhappy with the response I was receiving and that it was not her fault and they do not send items through the post so I was still expected to drive the 3 hr round trip to fix their mistake. I did not receive so much as a sorry and was made to feel like a nuisance not a valued customer who had just spend over £1000 in their store. It was something so small that could easily have been rectified by a simple apology and a "it's our error of course we will get that to you" not expecting someone to travel 100's of miles to fix your mistake without so much as a sorry. I feel your manager could use some customer service training as she has let down her lovely staff and unfortunately has now forever tarnished what was a beautiful day for me. I understand mistakes happen but when it is your mistake you should not expect the customer to fix it and get annoyed and rude when they advise you that's not acceptable. Really such a shame but I will not be recommending to anyone unless their is a manager in place who knows how to resolve issues and speak to customers in a helpful and polite way. After a lot of back and forth they have eventually got a courier to deliver this to me however if that had been arranged with and apology straight away you would be getting 5 stars! Unfortunately very disappointed with the complete disregard of customer service from the manager of this store!”

Helpful Report

(WED2B Milton Keynes) - Posted 3 years ago

Hi Kayleigh, We are so sorry to hear of your recent experience, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Congratulations for finding your dream dress, and we wish you all the best for your special day. Best wishes, WED2B

Posted 3 years ago

“A little disappointing. You don't get to look through the dresses, they choose for you and you only get to try 4 before joining the back of the queue which I understand is fair, but 2 of my dresses were awful with full length sleeves and were chosen for the shape. So 2 were a write odd straight away then I was out of options. I went back again and Madina had looked through the dresses whilst I was away with her colleagues and found my dress. So it worked out in the end however, upon checking my receipt extras had been added that I never asked for. Badges were bought to me saying these are for you, but I paid for them, a bridal gown was added at the top of the box and we all commented how lovely it was that they were gifting that but I paid for it, amongst other things like hair stuff when I had said I didn't need any hair accessories. Then there's the charge for storage, boxes, dress bags etc that's all added on. A word wise to brides to be, ask exactly what you are being charged for. I even paid £6 for a hanger. So the robe, badges, hair stuff, bags, hanger were all added to my bill without me asking for any of it and I'm almost certain they try this with everyone. I had already taken off the slip and hoop as they are so expensive in store and was made to feel awkward for taking those off. They should not say 'these are for you' and then charge you for it. Madina did a great job and she made the visit worth it however, it was a joint effort adding additional extras to my bill. Very disappointing Bournemouth.”

Helpful Report

(WED2B Bournemouth) - Posted 3 years ago

Congratulations on finding your dream dress Clair! We are so pleased to hear Madina helped you in-store today, she will be thrilled to see this! However, we are so sorry to hear the rest of your experience wasn't ideal. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team on customercare@wed2b.com if you'd like to discuss your visit further. We wish you all the best for your big day! Best wishes, WED2B

Posted 3 years ago

“Super goed geslaagd en leuk geholpen. Afrekenen duurde dramatisch lang en eigenaresse creëerde heel veel onrust. Ging niet leuk met collega's om”

Helpful Report

(WED2B Rotterdam (NL)) - Posted 3 years ago

Thank you so much for this great feedback! We always try to make the best out of it and hope that we can always improve ourselves 💜 We wish you all the best for your coming wedding! Best Regards, Carolin

Posted 3 years ago

“The consultant was lovely and trying to be helpful, however, possibly a little pushy with accessories and dresses that the bride didn’t like. It was a shame that there is a number limit of trying on 4 dresses (which we didn’t realise) and being that this was the brides first trip to a dress shop it would have been helpful to have an opportunity to try on different styles etc. Unfortunately today there were no dresses that were more plain and simple (without beading/ lace) so was hard to pick 4 dresses to try at all. I could feel the brides stress at the whole situation and left feeling deflated at it all. There are some really beautiful dresses in the store but just not to everyone’s taste and it’s a good idea to know exactly what you want before you go so you can choose 4 to try!”

Helpful Report

Posted 3 years ago

We appreciate you taking the time to share this feedback. You are welcome to try on as many dresses as you like during your visit, although we would advise trying on no more than four dresses at a time to ensure that the experience does not become overwhelming! We are more than happy to check the stock for you before your arrival. Wed2b

Posted 3 years ago

“The selection of dresses was good, with a variety for all types of brides. The process was explained once you were with a consultant, being only four dresses. It was great to have all my bridesmaids with me to view the dresses we chose to try on. I felt the process was a little intimidating with a hard sell approach, although I do understand if you are on commission you are probably keen to sell as much as you can. What was a shame was that at the end of the process you are left with a £50 bill for the hangar, cover and box. Which bride would not need these items for the dress she has bought and is taking away. A better approach that would have left a better feeling was to simply add the cost to the dress. I understand margins might not allow free boxes to be given away - but nearly £50 seems excessive. This was the key area I was not happy with.”

Helpful Report

(WED2B London (Central)) - Posted 3 years ago

We do apologise if there was any miscommunication in store. The items that make up the storage package are all chargeable items and can be found on your receipt. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it - we know how special it must be to you. All purchases are made at the bride's discretion, and the total of the bill is always read out to the bride before finalizing payment so that she is aware of the total cost. please do let us know if we can assist you any further by reaching out to us and emailing customercare@wed2b.com. Best Wishes, WED2B

Posted 3 years ago

“Helaas mijn eerste jurk terug gebracht. Achteraf was deze veel te groot, en zei de verkoopster me dat hij gewoon. ‘Even’ ingenomen moest worden.. terug gegaan omdat ik me toch niet helemaal fijn voelde bij de jurk, maar wel bij een andere vestiging. Daar heb ik de zelfde jurk een maat kleiner gepast en zat PERFECT! Toch voor een andere gekozen. Maar dat terzijde. Door een fout had ik een hoop geld kunnen uitgeven aan een coupeuse als ik niet terug naar de winkel was gegaan. Gelukkig ben ik door wed2be in Geleen super goed geholpen en heb ik mijn droomjurk gevonden!”

Helpful Report

Posted 3 years ago

Hi Nikita, we´re so sorry to hear about the hassle you´ve experienced but are happy to hear that in the end we were able to help you find the right dress! 💖 Best Regards Carolin

Posted 3 years ago

“Enjoyed the experience but was a little confused by the set up and who was helping me etc. I was helped by a young lady who was nice. I would have preferred having a more mature lady help me in the sense of them having lots of knowledge and experience and you trusting their opinions. There didn’t seem to be anyone working there over 30??”

Helpful Report

(WED2B Manchester) - Posted 3 years ago

We appreciate you taking the time to share this feedback and coming to visit us in our Manchester store. Please be in touch with our Customer Service team on customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 3 years ago

“I was kind of disappointed that all the dresses I saw online and wanted to try on, there were none in my size. From the social media and website it sounded like there were hundred of dresses in a massive spectrum of sizes. But in reality there were only two sheaths in my size. And one of the ones I really liked online they only had in the shop in a size 6. Did get a dress and it was nice but gutted it wasn’t any of the ones I really wanted. Set up of the dressing room was good with people sitting just outside ready for the big reveal.”

Helpful Report

(WED2B Southampton) - Posted 3 years ago

Hello, I am sorry to hear of your recent experience. We appreciate you taking the time to share this feedback. Please be in touch with our Customer Service team on customercare@wed2b.com if you would like to discuss your visit further. Best wishes, WED2B

Posted 3 years ago

“I called previously to ask if I needed an appointment, I was advised I didn’t. I arrived at the shop and the Manager came across as quite patronising. Told me there was someone in and if I had eaten my lunch? I said “I haven’t had lunch” to which she said “I don’t want you to faint trying dresses on, so it would be best you get some lunch so you don’t faint trying dresses on. I never got to have a proper look and the Manager practically picked my dresses for me. She had asked my preference and I said I’m long sleeve but willing to try on different styles. I was automatically shut down and told I was only getting to try three dresses on. I was a bit taken a back by the response. The fitter on the other hand was amazing and very helpful”

Helpful Report

(WED2B Edinburgh) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please be in touch with our Customer Service team on customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 3 years ago

“Iris in Bristol 💖 Staff was nice and reassuring, couldn't find the style I wanted but the dresses where beautiful anyway. A bit of a long wait but understandable”

Helpful Report

(WED2B Bristol) - Posted 3 years ago

“Loved finding my dress but the assistant was very rude and abrupt”

Helpful Report

(WED2B Liverpool) - Posted 3 years ago

Hello Sarah, Congratulations on finding your dream dress. We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please be in touch with our Customer Service team on customercare@wed2b.com if you'd like to discuss your visit further. Best wishes, WED2B

Posted 3 years ago

“I was very disappointed with the selection of dresses on offer, they didn’t have any of the dresses I had seen on line and liked and very limited selection on my size. The upside, the lady who helped us was extremely helpful, she actually found other dresses for me to try that were not on my ‘designated rail’. You must change the ‘maximum dresses you can try on is 3!!’ Though this was absolutely shocking as we had traveled 2 hours to visit the shop and enjoy trying on the dresses”

Helpful Report

(WED2B Glasgow) - Posted 3 years ago

Hi Samantha, we are sorry to read that you were disappointed following your visit to our Glasgow store. As we operate a walk-in service, we advise that 4 dresses can be tried on at any one time, but you're welcome to repeat this process as many times as you'd like during your visit. As WED2B dresses are sold off the peg, the availability of styles can vary between stores dependent on what has been sold in each store. Our Customer Care team can stock check for you, and help locate your dream dress if you would like to email us customercare@wed2b.com. We look forward to hearing from you, Kindest Regards WED2B

Posted 3 years ago

wed2b is rated 4.9 based on 43,098 reviews