Name: wed2b
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“Good service in store but was not impressed after having driven a 3 hour round trip to get an underskirt, they hadn't put the hoop wire with it! So had to do a make shift one as no time now.”

Helpful Report

(WED2B Northampton) - Posted 3 years ago

Hello, I am sorry this happened for you, our Customer Care team will be in touch to see if we can assist you further, Kindest Regards WED2B

Posted 3 years ago

“Not great. Had a better service at Bromley much more attentive and helpful than at Baker Street. Seeking a refund for items charged for which were not discussed like hanger, bag, box these should all be part of the price when buying a dress. I was just told to take a seat and the items were packaged without asking my opinion or any prices being discussed. Really annoyed. I didn't check my receipt until I got home yesterday. Not the service I expected. The staff seemed ok and welcoming but expected better.”

Helpful Report

(WED2B London (Central)) - Posted 3 years ago

We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We can confirm the items that make up the storage package and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further, and we will try our best to support. Best wishes, WED2B

Posted 3 years ago

“Very welcoming and friendly service. Good knowledge of dresses.”

Helpful Report

Posted 3 years ago

Your feedback is so important to us – thank you for sharing this! If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help. 💖 Best wishes, WED2B

Posted 3 years ago

“Ich fand die Auswahl leider sehr wenig. Es gibt wohl Lieferschwierigkeiten. Die Beratung war ganz gut, ich hatte es mir aber etwas anders vorgestellt. Das man sich erst einmal hinsetzt und bespricht, was man genau sucht. Die Kleider vielen klein aus, was einem als Braut kein gutes Gefühl gibt. Unschlagbar ist der Preis! Ich habe trotz der kleinen Auswahl mein Kleid gefunden und meine Beraterin war sehr nett! Die andere Kollegin hat sich immer mal in die Beratung zum Schluss eingemischt, keine Ahnung warum. Ich hätte es besser gefunden, wenn man die ganze Zeit die gleiche Beraterin hat. Dazu kommt noch, dass die Beraterin zum Schluss versucht hat einen zum Kauf zu überreden, das war sehr unangenehm! Trotz allem bin ich froh, mein Kleid gefunden zu haben! An die erste Beraterin vielen Dank!”

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(WED2B Hamburg (DE)) - Posted 3 years ago

“As much as I love WED2B (got my Wedding Dress & Bridesmaids' Dresses there) I was sadly disappointed with my purchase. Easy enough to order, came really quickly and was boxed up correctly but one of the products inside was not what I'd ordered (wrong colour) I would've sent it back but my Wedding is in a week's time and I couldn't risk not having anything to give to one of my Bridesmaid's Sorry to moan!”

Helpful Report

Posted 3 years ago

Hi Jackie, we set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We would be more than happy to help with this issue, please give us a ring on 03331237494 so we can see how we can help rectify this. Best wishes, WED2B

Posted 3 years ago

“The service at wed2b Bristol, solely with Daniella was fantastic. I visited a few days prior to that and unfortunately cannot say my experience was the same with A different staff member. Daniella was extremely helpful and patient. I was disappointed that it isn’t clear anywhere you have to buy a dress bag and a coat hanger. I asked how my wedding dress would come without the purchasing of a dress bag, and I was told it would come in a plastic carrier bag. I was disappointed to say the least that you charge for something safe to keep your dresses in on purchase. Unfortunately my dress bag was handed to me in a way that you wouldn’t see the filthy black marks up it.”

Helpful Report

(WED2B Bristol) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we'd be happy to help with your bag too. Best wishes, WED2B

Posted 3 years ago

“The shop was lovely and quiet when we went which was nice. Nice and airy, lots of room and was clean. I was greeted by a lady who took me through everything (VERY quickly i might add) and i was shown to the dresses. She said to pick out 4 and we can revisit at a later time or she can pick 4 wildcards. However, i was then told when trying on dress 3, that i was only allowed to try on 4 dresses during my time there which i think is absolutely crazy, jow on earth do you expect a women to find her dream dress trying on 4 dresses? The only reason i found a dress is becausei did alot of research before going. I also told the lady specifically what i disliked and liked and she picked 2 dresses i said i wasnt keen on but still made me try them EVEN THOUGH i later learnt i was only allowed to try on 4. The lady herself was lovely. Got very caught up with accessories whilst i said lets just focus on the dress but hey ho. Ive just looked on their website and seen that the lady who helped me picked all of the most expensive items...this is VERY disappointing. She knew my budget so i dont understand why she did it. Absolutely ridiculous and im sad she did. I didnt even get to look at the other items. The entire thing felt very strict.”

Helpful Report

(WED2B Chesham) - Posted 3 years ago

We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. Fortunately, our no-appointment system means that our brides are not constrained to an appointment time, and can complete the process as many times as they desire. P Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 3 years ago

“The employees were lovely but hugely dissapointed that there were no dresses over size 20 when you advertise up to 32 £20 for quick delivery per dress is crazy”

Helpful Report

(WED2B Hull) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 3 years ago

“Value for money product, however unfortunately the dresses purchased arrived 3weeks later than the original worst case date given. After ringing the store they promised the dresses would be in the following week, but then didn’t arrive for another 2 weeks. This wouldn’t of been a problem if this was communicated to me but unfortunately I was not keep in the loop which I was disappointed with.”

Helpful Report

(WED2B Bristol) - Posted 3 years ago

We appreciate you taking the time to share this feedback Jenny. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss this further and we will do our best to help. Best wishes, WED2B

Posted 3 years ago

“I went into the Edinburgh store with a list of dresses I'd found on the website. They only pulled 1 dress from my list but then told me "we think you'd suit these styles" which I thought was a bit odd. They also didn't explain many details of the dresses to me, or clip them so I could see a better fit. I felt like my time was rushed as the store was getting busier and busier. I did not leave with a dress and left feeling disappointed as this was my first experience trying on wedding dresses. The staff were friendly and polite but it felt like a "fast fashion" experience.”

Helpful Report

(WED2B Edinburgh) - Posted 3 years ago

Hi, thank you for sharing your feedback, we understand that you are already liaising with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 3 years ago

“Great service at camberley store”

Helpful Report

(WED2B Camberley) - Posted 3 years ago

Your feedback is so important to us – thank you for sharing this! If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help. 💖 Best wishes, WED2B

Posted 3 years ago

“My bridal party and I found the shopping experience pleasurable. However we were disappointed at the limited samples of bridesmaid dresses available in the store for trying on and several we found had faulty zips. The appointment highlight was finding my wedding dress with the assistance of the staff who made the experience most memorable. Although we did not purchase the bridesmaid dresses I do recommend WED2B for bridal dresses.”

Helpful Report

(WED2B London (Central)) - Posted 3 years ago

Thank you so much for taking the time to leave us this recommendation. We’re so pleased to hear that you enjoyed your visit to our wonderful London store and thrilled to hear you found your perfect dress! If we can help with anything else, please just let us know at customercare@wed2b.com Best wishes, WED2B

Posted 3 years ago

“Found my dress but felt the service was a bit disappointing. Arrived as they say no booking but then make you book in anyway for 3 hours time. Then when turn back up its 25minutes waiting with no one giving us any attention. The girl dressing me was lovely but the front worker could have done better. I went to wed2be due to the maternity range they offer online but when I arrive I was told that they no longer do this. I feel that was false advertisement. I then had to buy a plus size dress due to my bump and I found all dresses from size 18 up all looked very similar nothing that stood out which I was disappointed with. Also the volume if dresses for small brides was vast and the plus size dresses were only 1 rail.”

Helpful Report

(WED2B Glasgow) - Posted 3 years ago

We appreciate you taking the time to share this feedback. We are so pleased you found your dress for your big day and we were able to help! Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 3 years ago

“This is the 2nd time I have visited WED2B Camberley. The 1st time I visited was to look for a bridesmaid dress and we had a lovely experience and the person that was seeing to us made us feel welcome and couldn't do enough for us. The 2nd time we visited was to look at veils and the person that greated us seemed ok but then left us standing there to go and have a chat with her colleague. I felt like she was no help at all, we were left standing by the veils when she went behind the till and started to tidy and work on something else. I then had to go up to her and ask questions and to try and get a result. She didn't tell us about any of the veils didn't even show me how it looked (it's a good job I had people with me), as it was on my back she didn't give me another mirror so I could see the back and what it looked like. She then disappeared again behind the till and I had to go and ask if they had to be ordered in or if they had them there to take away with us. I brought one, she wrapped it up and just gave it to me I then had to ask for a bag to put it in as I was going to the high St shopping, just to be told sorry we don't have bags. So I was expected to just carry it around the shops in a bit of tissue paper. This was a shame as we had a nice experience the 1st time but was left to feel like we wasn't ment to be there the 2nd time.”

Helpful Report

(WED2B Camberley) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 3 years ago

“Eine nette Verkäuferin hat uns ein sehr schönes Kleid für unsere Tochter verkauft. Fanden den Verkauf etwas aufdringlich. Sie wollte unbedingt noch Zubehör mitverkaufen und hat es letztendlich hinbekommen. Als Tipp seien Sie etwas ehrlicher in Umgang mit Kunden. Kleid hätte „nur 79,99 Euro“ gekostet und ausgehen haben wir 141,00 Euro. Bitte im Verkauf ist manchmal weniger mehr!!!”

Helpful Report

(WED2B Stuttgart (Esslingen) (DE)) - Posted 3 years ago

Lieben Dank für dein Feedback! Zunächst, es freut uns sehr zu hören das deine Tochter ein wunderschönes Kleid gefunden hat! Natürlich ist es in unserem interesse das du dich wohlfühlst! Die umstände wie es nun verlaufen ist tut uns leid! Wir hoffen dennoch du bist mit deinem Einkauf bei uns glücklich, wenn dies nicht der Fall ist melde dich sehr gerne bei unserem Kundenservice und wir finden gemeinsam eine Lösung! Dein WED2B - Team

Posted 3 years ago

“The lady who greeted me was lovely but the girl who helped my try on my dresses was very pushy. She tried to get me to buy accessories and the biggest joke is that they make you pay for a dress bad and hanger!! And it’s not cheap!! How else am I meant to take it home? I’ve never heard it any shop doing that- what a joke!”

Helpful Report

(WED2B London (Central)) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 3 years ago

“When I went to the Ashford store I was told that I would have to wait 2 hours as there were other people already waiting and was told I would have 45 minutes with a store colleague. This is not what the website implies at all. Once seen the assistant was nice and helpful but I was disappointed with the experience in general. The website leads you to believe no appointments are necessary and you can try on as many dresses as you like but in my experience this was not the case.”

Helpful Report

(WED2B Ashford) - Posted 3 years ago

We appreciate you taking the time to share this feedback. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. To ensure a fair experience for all of our brides, and to prevent the experience in store from becoming overwhelming, we typically advise trying on no more than four bridal gowns at a time. However, our no-appointment system means that there is no limit to the number of times that our brides can complete this process. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help, find your dream dress and give you that amazing experience that we know you deserve. Best wishes, WED2B

Posted 3 years ago

“Takes a long time but dresses are nice”

Helpful Report

Posted 3 years ago

Hi Sarai, We appreciate you taking the time to share this feedback. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help, find your dream dress and give you that amazing experience that we know you deserve. Best wishes, WED2B

Posted 3 years ago

“Buying my dress was an experience it was all the extras that I feel was pushed to me because I was on cloud 9, I didn’t even agree to half stuff sold and wasn’t till on way home I realised what I actually had been sold Will be back for refund”

Helpful Report

(WED2B Bristol) - Posted 3 years ago

Hi Charlotte, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 3 years ago

“Meine Erfahrung bei Wed2B war nicht wie ich es mir gewünscht habe. Die Atmosphäre ist erstmal anders als bei allen üblichen Brautläden, man denkt eher man ist in einem normalen kleidungsladen. Die Ware an sich ist von guter Qualität und der Preis ist nirgendwo zu finden. Die Beraterin war allerdings enttäuschend. Die Dame war leider zu bequem, um etwas zu suchen. Sie hat nur 4 Kleider geholt und davon habe ich nur 2 anprobiert. Und ich weiß nicht, ob Sie wenig Ahnung hat oder ob sie einfach so viel wie möglich nur verkaufen wollte, denn die hat mir allen möglichen Haarschmuck verkauft, was eigentlich nicht zu dem Look passte.”

Helpful Report

(WED2B Bremen (Lilienthal) (DE)) - Posted 3 years ago

Hi, Es ist bedauerlich zu erfahren, was Sie kürzlich in einem unserer Geschäfte erlebt haben. Da wir uns um eine hohe Kundenzufriedenheit bemühen, ist dies sicherlich nicht das, was wir gerne hören würden. Es tut uns auch leid zu hören, dass die Brautberaterin, die Sie beraten hat, nicht auf Ihre Wünsche eingegangen ist und Sie nur zwei Kleider anprobiert haben, unten denen Ihr Traumkleid nicht mit dabei war. Wir möchten Sie einladen, wieder in dieses Geschäft oder in eines unserer anderen Geschäfte zu kommen, damit wir Ihre Erfahrung unvergesslich machen und hoffentlich gemeinsam Ihr Traumkleid finden können. Wir möchten Ihnen dafür danken, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unserem Team helfen können, diese Probleme in Zukunft zu beheben. Bitte zögern Sie nicht, unser Kundenservice-Team unter kundenservice@wed2b.com zu kontaktieren, wenn Sie Ihren Besuch mit uns weiter besprechen möchten. Liebe Grüße, WED2B

Posted 3 years ago

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