Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“Experience in store getting my dress was great. It was then when I wanted to get my veil not so great. Shop didn't have it in then when ordered online they don't deliver to me. Lucky I had family to help but some people don't.”

Helpful Report

(WED2B Belfast) - Posted 2 years ago

Thank you for taking the time to share this feedback, we are so happy to hear you had a wonderful time in our Belfast Store. Unfortunately we currently do not deliver to Belfast home address but this is something we are working on. Your feedback will be passed back to our team. If there is anything further we can support with please get in touch with customercare@wed2b.com. Best Wishes, WED2B

Posted 2 years ago

“Came in only for a veil. Lady on reception was friendly and welcoming and took my details, the lady who attended to us was professional but not very friendly. Venue itself was not what I was expecting, felt like a warehouse with the scaffolding.”

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(WED2B Liverpool) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 2 years ago

“Super vriendelijk personeel!”

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(WED2B Antwerp (BE)) - Posted 2 years ago

Bedankt voor je mooie recensie en wat leuk dat je ons bezocht hebt! We wensen jullie het allerbeste voor jullie grote dag 💖 Liefs, WED2B

Posted 2 years ago

“Die Verkäuferin hat unangemessene Kommentare gebracht und mich versucht zum Kauf zu drängen. Ich war am Anfang so glücklich und sie hat mich echt fast zum weinen gebracht.”

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(WED2B Hamburg (DE)) - Posted 2 years ago

Hi Pia, Es tut uns sehr leid, von Ihren jüngsten Erfahrungen in unserem Geschäft zu hören. Als Unternehmen, das nach Kundenzufriedenheit strebt, ist dies sicherlich nicht das, was wir gerne hören würden. Wir haben einen sehr hohen Anspruch an uns selbst, und es tut uns wirklich leid zu hören, dass dieser Anspruch bei Ihrem letzten Besuch bei uns nicht erfüllt wurde. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unser Team bei der Behebung dieser Probleme unterstützen können. Bitte setzen Sie sich mit unserem kundenservice Team unter kundenservice@wed2b.com in Verbindung, wenn Sie Ihren Besuch besprechen möchten, und wir werden unser Bestes tun, um Ihnen zu helfen, Ihr Traumkleid zu finden. Mit freundlichen Grüßen, Wed2b

Posted 2 years ago

“It was OK but felt like I didn't get to see the real look with some dresses as they aren't done up.”

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(WED2B Bristol) - Posted 2 years ago

e are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Dresses are lovely but the staff in the Chelmsford store are terrible. So rude and if your face fits they help, we were left to fend for ourselves whilst another bridal party who came in after us were assisted and stayed with. The store was a mess, not enough sizes of the colour available. Unhappy, if it wasn’t for the dresses being nice I would not be going here”

Helpful Report

(WED2B Chelmsford) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Great service but limited amount of dresses in plunge neck styles.”

Helpful Report

(WED2B Leicestershire (Hinckley)) - Posted 2 years ago

Thank you for your feedback. Here at wed2b, our limited edition dresses are sold off the peg, with no lengthy ordering times. Whilst this means that our stock is always subject to change and differs across the store network, our Customer Care Team will always be happy to check availability ahead of your visit. Please get in touch at customercare@wed2b.com if you'd like us to stock check any particular dresses you have seen on our website and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“I want to start by saying it would be 5 stars for the lovely lady Lucia that helped dress me on the day. She was wonderful, truthful and made me feel so comfortable throughout my appointment. However the rule of 4 dresses only was not only a shock when I turned up to the store but really unreasonable and silly. It was a shock as I had been on live chat a number of times before turning up to the store and not one person advised me if this rule and it’s a pretty big rule that would dictate my day. I also thought unreasonable and silly due to the amount of time I could be trying on accessories, getting back into the old dresses and simply admiring the dresses while they are on. I could spend a ridiculous amount of time doing all that and I could have tried another 4 dresses on in less time! We accepted it on the day as there was no move on the rule, but this needs to be advertised clearly before a bride goes into your store as it dramatically affects the day.”

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(WED2B Nottingham) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. Fortunately, our no-appointment system means that our brides are not constrained to an appointment time, and can complete the process as many times as they desire. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Whilst the lady helping was very patient and helpful, I tried on a dress without an underskirt yet on the receipt was an underskirt which wasn't required for the dress type I had. I was also told the dress came with the dress bag and box, however on my receipt I had been charged for each item. Rather underhanded. That being said, I'm very happy with the dress I chose and it's in good condition despite being off the peg.”

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(WED2B Exeter) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We can confirm the items that make up the storage package and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Many congratulations on finding your dream dress - we wish you all the best for your special day! Best wishes, WED2B

Posted 2 years ago

“Super happy with my dress but the woman who helped me in the shop wasn't always very sweet. She was constantly saying me that she hadn't enough time to help me further. I was maximum an hour and a half in the shop. She woudn't even show me extra accessoires when we specifically asked for them. She said very short to me and my bride team that she had no time for me anymore...”

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(WED2B Gent (BE)) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Having been to the Newcastle and Surbiton stores, where I was very impressed, this was not my favourite experience. It was not the fault of the store that there were a number of bridesmaid groups, but it created a busier, less relaxed experience. However, the staff did their best to ensure everyone was served and taken care of in a timely manner. They were also friendly and helpful when approached. The main disappointment for me was the state of some of the sample bridesmaids dresses. Broken zips, frayed edges and missing hook and eyes made trying on different dresses trickier for my bridesmaid made us feel frustrated at times when we couldn’t get a full idea of how the dress fitted. Clearly a popular store but the quality of the bridesmaids dresses needs to be monitored and they should be replaced to ensure people can enjoy trying them on. I am visiting different stores as my bridesmaids live in different areas. It has been a shame to see the price of the dresses increase twice in recent months.”

Helpful Report

(WED2B Chelmsford) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Hele vriendelijke mensen, goeie service. Blijkbaar altijd enorm druk op zaterdag. Toch overwegen om op die dagen net een afspraak te werken om niemand teleur te stellen”

Helpful Report

(WED2B Gent (BE)) - Posted 2 years ago

Hi Shana, thank you for sharing your feedback, it is so incredibly important to us in improving the service and experience that we are able to provide. Here at wed2b, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. We do want to thank you again for your feedback, it is much appreciated and we wish you all the best for your special day. Kindest regards, WED2B

Posted 2 years ago

“Overall was a great experience. However, there was not enough stock in my size and was very surprised I had no choice but to buy the bag and hanger and this was not just an option. Luckily I loved the first dress I tried on.”

Helpful Report

(WED2B Hull) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at wed2b, our limited edition dresses are sold off the peg, with no lengthy ordering times. Whilst this means that our stock is always subject to change and differs across the store network, our Customer Care Team will always be happy to check availability ahead of your visit. We can confirm the items that make up the storage package and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 2 years ago

“Good service but not my cop of tea”

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(WED2B Antwerp (BE)) - Posted 2 years ago

Uw feedback is zo belangrijk voor ons - bedankt voor het delen van deze Orelia! Als er nog iets is, neem dan contact met ons op via klantenservice@wed2b.com en we helpen u graag 💖 Beste wensen, WED2B

Posted 2 years ago

“Leuke ervaring voor een eerste pasbeurt. Er werd goed geluisterd naar de stem van de bruid. Het scoren van de jurken vind ik zelf een iets mindere ervaring.”

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(WED2B Antwerp (BE)) - Posted 2 years ago

Bedankt dat u de tijd heeft genomen om deze feedback achter te laten, we zouden graag meer van uw bezoek vernemen. Ons Customer Care team is beschikbaar op klantenservice@wed2b.com, Met vriendelijke groet wed2b

Posted 2 years ago

“Even moeten wachten maar toch wel uitgebreid geholpen! Soms dreef de verkoopster haar eigen mening door, gelukkig had de bruid een sterke visie en kon ze voet bij stuk houden.”

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(WED2B Antwerp (BE)) - Posted 2 years ago

Hi Silke, Bedankt voor jouw vriendelijke recensie, en voor uw komst naar onze winkel! We wensen jullie het allerbeste voor jullie grote dag 💖 Liefs, Wed2b

Posted 2 years ago

“Nice people working here”

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(WED2B Rotterdam (NL)) - Posted 2 years ago

Hi Esmiralda, Thank you for your kind review, and for coming to our store! We wish you all the best for your big day 💖 Love, Wed2b ❤️

Posted 2 years ago

“Was gezellig en aardig.”

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(WED2B Rotterdam (NL)) - Posted 2 years ago

Hi Thorza, Bedankt voor uw vriendelijke recensie, en voor uw komst naar ons! We wensen jullie het allerbeste voor jullie grote dag 💖 Beste wensen, WED2B

Posted 2 years ago

“Vriendelijke bediening, positieve benadering en aandacht voor de bruid 👌🏻”

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(WED2B Antwerp (BE)) - Posted 2 years ago

Hi Joyce, Bedankt voor jouw vriendelijke recensie, en voor jouw komst naar onze winkel! We wensen jullie het allerbeste voor jullie grote dag 💖Liefs, WED2B ❤️

Posted 2 years ago

“Ik keek er echt naar uit om enkele supermooie bruidsjurken te komen passen die ik had zien passeren op de WED2b facebookpagina. Echter was mijn ontgoocheling groot toen ze de jurk waar ik op slag verliefd op werd (de sheath James) niet in de winkel hadden. Ze hadden maar 1 andere jurk in die stijl hangen, ze hadden nochtans al veel vraag naar die stijl gekregen en alsook tevergeefs zelf naar gevraagd wisten ze mij te zeggen. Zelfs het laten overkomen van een andere winkel naar Gent was echter ook niet mogelijk. Uiteindelijk heb ik gekozen voor de Sydney jurk dankzij de medewerkster van de winkel die mij dit eens voorstelde. Het bontje die ik wou(Marlee) hadden ze ook niet in de winkel, deze heb ik dan online besteld. De vriendelijkheid en kwaliteit van het meisje die mij geholpen heeft om de jurk te passen was wel TOP, gelukkig, anders was ik zonder jurk naar buiten gestapt.”

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(WED2B Gent (BE)) - Posted 2 years ago

Hi Anja, Dankjewel dat je de tijd genomen hebt om deze review te schrijven over onze winkel in Gent. Wij zijn blij om te horen dat je zo goed geholpen bent worden door ons team. Onze excuses dat er niet veel jurken in jou gewenste stijl aanwezig waren, doordat wij ‘off the peg’ werken, dit betekend dat als je verliefd wordt op een jurk je hem dezelfde dag koopt en gelijk mee naar huis neemt. Hierdoor hebben wij een dagelijkse wisselende voorraad. Wij wensen je een onvergetelijke trouwdag toe in jouw droomjurk. Liefs WED2B ❤

Posted 2 years ago

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