Name: wed2b
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“Netjes geholpen, maar weinig opties (verschillende modellen) in de grotere maten. Ook weinig keuze in style in de grote maten.”

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(WED2B Arnhem (NL)) - Posted 2 years ago

Jouw feedback is zo belangrijk voor ons. Bedankt voor het delen Laura! Hier bij wed2b worden onze jurken met beperkte oplage direct verkocht, zonder lange besteltijden. Hoewel dit betekent dat onze voorraad altijd onderhevig is aan veranderingen en verschilt binnen het winkelnetwerk, zal ons Customer Care Team altijd graag de beschikbaarheid voor je bezoek controleren. Als er nog iets anders is, neem dan contact met ons op via customercare@wed2b.com en wij helpen je graag 💖 Beste wensen, wed2b

Posted 2 years ago

“Service within the shop was lovely staff were very friendly however was very surprised when coming to pay for the bride and flower girl dresses that you also have to purchase the hangers ! And also a dress bag to put them in . I also tried to return a flower girl dress that had not even been tried on but because it wasn’t within 14 days they would not accept the return ! I feel 14 days is not enough time for a return especially when it comes to weddings ! Even normal highstreet shops allow atleast a month !”

Helpful Report

(WED2B Bournemouth) - Posted 2 years ago

Thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We can confirm the items that make up the storage package and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 2 years ago

“Trotz vor Wochen gemachte Termin Wartezeit von 1,5 Std.... Ansonsten nette Beratung, schicke Kleider. Kaufverpflichtung einer Box inkl (furchtbar pink-buntem) Morgenmantel, Kleidersack und Kleiderbügel für 62 Euro beim Bezahlvorgang für mein Empfinden etwas dreist.”

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(WED2B Garbsen (DE)) - Posted 2 years ago

Es tut uns sehr leid, von Ihren jüngsten Erfahrungen in unserem Geschäft zu hören. Als Unternehmen, das nach Kundenzufriedenheit strebt, ist dies sicherlich nicht das, was wir gerne hören würden. Wir haben einen sehr hohen Anspruch an uns selbst, und es tut uns wirklich leid zu hören, dass dieser Anspruch bei Ihrem letzten Besuch bei uns nicht erfüllt wurde. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unser Team bei der Behebung dieser Probleme unterstützen können. Bitte setzen Sie sich mit unserem Customer Care Team unter customercare@wed2b.com in Verbindung, wenn Sie Ihren Besuch besprechen möchten, und wir werden unser Bestes tun, um Ihnen zu helfen, Ihr Traumkleid zu finden. Mit freundlichen Grüßen, wed2b

Posted 2 years ago

“So the place was clean big nice welcoming staff where lovely really helpful and really easy to get on with the only downside is I braught my brismades to pick a dress so therefore try them on but most of the dresses where broke on the zip and all we kept gettin told was where waiting for new stuff it was really embarrassing for me my brismades trying on endless broken dresses and honestly shouldn’t be allowed to happen but everything g else was brilliant really kind welcoming polite people and nice building jis a let down on broken zips”

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(WED2B Rotherham) - Posted 2 years ago

Your feedback is so important to us – thank you for sharing this! If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help 💖 Best wishes, WED2B

Posted 2 years ago

“It was lovely at first but we did feel a bit rushed as got told we had to hurry as the manager had said they had more brides to see. As we weren’t in there that long as it had took us quite a while to be seen ourselves.”

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(WED2B Middlesbrough) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help, find your dream dress and give you that amazing experience that we know you deserve. Best wishes, WED2B

Posted 2 years ago

“I really liked the dresses and the ladies at Bournemouth were amazing!! Didn’t like that you had to buy bags extra to carry the dresses”

Helpful Report

(WED2B Bournemouth) - Posted 2 years ago

Your feedback is so important to us – thank you for sharing this Melissa! If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help 💖 Best wishes, WED2B

Posted 2 years ago

“I found the experience very mixed. I thought the consultant I had was lovely, but not as enthusiastic as the other staff I interacted with. I felt a bit like I was disappointing her by not liking dresses and after trying only three, she seemed reluctant to offer me any more. There was a specific dress I wanted to try on that I wasn't ever brought and no one would tell me why. I still had an okay time, but it wasn't the experience I had hoped for or the experience my friends have had.”

Helpful Report

(WED2B Glasgow) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Der Laden war furchtbar kalt.. Zuwenig kurze /midi kleider ,keine Tücher, Jacken ,Schuhe”

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(WED2B Frechen (DE)) - Posted 2 years ago

Es tut uns sehr leid, von Ihren jüngsten Erfahrungen in unserem Geschäft zu hören. Als Unternehmen, das nach Kundenzufriedenheit strebt, ist dies sicherlich nicht das, was wir gerne hören würden. Wir haben einen sehr hohen Anspruch an uns selbst, und es tut uns wirklich leid zu hören, dass dieser Anspruch bei Ihrem letzten Besuch bei uns nicht erfüllt wurde. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unser Team bei der Behebung dieser Probleme unterstützen können. Bitte setzen Sie sich mit unserem kundenservice Team unter kundenservice@wed2b.com in Verbindung, wenn Sie Ihren Besuch besprechen möchten, und wir werden unser Bestes tun, um Ihnen zu helfen, Ihr Traumkleid zu finden. Mit freundlichen Grüßen, Wed2b

Posted 2 years ago

“Experience in store getting my dress was great. It was then when I wanted to get my veil not so great. Shop didn't have it in then when ordered online they don't deliver to me. Lucky I had family to help but some people don't.”

Helpful Report

(WED2B Belfast) - Posted 2 years ago

Thank you for taking the time to share this feedback, we are so happy to hear you had a wonderful time in our Belfast Store. Unfortunately we currently do not deliver to Belfast home address but this is something we are working on. Your feedback will be passed back to our team. If there is anything further we can support with please get in touch with customercare@wed2b.com. Best Wishes, WED2B

Posted 2 years ago

“Came in only for a veil. Lady on reception was friendly and welcoming and took my details, the lady who attended to us was professional but not very friendly. Venue itself was not what I was expecting, felt like a warehouse with the scaffolding.”

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(WED2B Liverpool) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 2 years ago

“Super vriendelijk personeel!”

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(WED2B Antwerp (BE)) - Posted 2 years ago

Bedankt voor je mooie recensie en wat leuk dat je ons bezocht hebt! We wensen jullie het allerbeste voor jullie grote dag 💖 Liefs, WED2B

Posted 2 years ago

“Die Verkäuferin hat unangemessene Kommentare gebracht und mich versucht zum Kauf zu drängen. Ich war am Anfang so glücklich und sie hat mich echt fast zum weinen gebracht.”

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(WED2B Hamburg (DE)) - Posted 2 years ago

Hi Pia, Es tut uns sehr leid, von Ihren jüngsten Erfahrungen in unserem Geschäft zu hören. Als Unternehmen, das nach Kundenzufriedenheit strebt, ist dies sicherlich nicht das, was wir gerne hören würden. Wir haben einen sehr hohen Anspruch an uns selbst, und es tut uns wirklich leid zu hören, dass dieser Anspruch bei Ihrem letzten Besuch bei uns nicht erfüllt wurde. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unser Team bei der Behebung dieser Probleme unterstützen können. Bitte setzen Sie sich mit unserem kundenservice Team unter kundenservice@wed2b.com in Verbindung, wenn Sie Ihren Besuch besprechen möchten, und wir werden unser Bestes tun, um Ihnen zu helfen, Ihr Traumkleid zu finden. Mit freundlichen Grüßen, Wed2b

Posted 2 years ago

“It was OK but felt like I didn't get to see the real look with some dresses as they aren't done up.”

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(WED2B Bristol) - Posted 2 years ago

e are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Dresses are lovely but the staff in the Chelmsford store are terrible. So rude and if your face fits they help, we were left to fend for ourselves whilst another bridal party who came in after us were assisted and stayed with. The store was a mess, not enough sizes of the colour available. Unhappy, if it wasn’t for the dresses being nice I would not be going here”

Helpful Report

(WED2B Chelmsford) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Great service but limited amount of dresses in plunge neck styles.”

Helpful Report

(WED2B Leicestershire (Hinckley)) - Posted 2 years ago

Thank you for your feedback. Here at wed2b, our limited edition dresses are sold off the peg, with no lengthy ordering times. Whilst this means that our stock is always subject to change and differs across the store network, our Customer Care Team will always be happy to check availability ahead of your visit. Please get in touch at customercare@wed2b.com if you'd like us to stock check any particular dresses you have seen on our website and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“I want to start by saying it would be 5 stars for the lovely lady Lucia that helped dress me on the day. She was wonderful, truthful and made me feel so comfortable throughout my appointment. However the rule of 4 dresses only was not only a shock when I turned up to the store but really unreasonable and silly. It was a shock as I had been on live chat a number of times before turning up to the store and not one person advised me if this rule and it’s a pretty big rule that would dictate my day. I also thought unreasonable and silly due to the amount of time I could be trying on accessories, getting back into the old dresses and simply admiring the dresses while they are on. I could spend a ridiculous amount of time doing all that and I could have tried another 4 dresses on in less time! We accepted it on the day as there was no move on the rule, but this needs to be advertised clearly before a bride goes into your store as it dramatically affects the day.”

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(WED2B Nottingham) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. Fortunately, our no-appointment system means that our brides are not constrained to an appointment time, and can complete the process as many times as they desire. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Whilst the lady helping was very patient and helpful, I tried on a dress without an underskirt yet on the receipt was an underskirt which wasn't required for the dress type I had. I was also told the dress came with the dress bag and box, however on my receipt I had been charged for each item. Rather underhanded. That being said, I'm very happy with the dress I chose and it's in good condition despite being off the peg.”

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(WED2B Exeter) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We can confirm the items that make up the storage package and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Many congratulations on finding your dream dress - we wish you all the best for your special day! Best wishes, WED2B

Posted 3 years ago

“Super happy with my dress but the woman who helped me in the shop wasn't always very sweet. She was constantly saying me that she hadn't enough time to help me further. I was maximum an hour and a half in the shop. She woudn't even show me extra accessoires when we specifically asked for them. She said very short to me and my bride team that she had no time for me anymore...”

Helpful Report

(WED2B Gent (BE)) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 3 years ago

“Having been to the Newcastle and Surbiton stores, where I was very impressed, this was not my favourite experience. It was not the fault of the store that there were a number of bridesmaid groups, but it created a busier, less relaxed experience. However, the staff did their best to ensure everyone was served and taken care of in a timely manner. They were also friendly and helpful when approached. The main disappointment for me was the state of some of the sample bridesmaids dresses. Broken zips, frayed edges and missing hook and eyes made trying on different dresses trickier for my bridesmaid made us feel frustrated at times when we couldn’t get a full idea of how the dress fitted. Clearly a popular store but the quality of the bridesmaids dresses needs to be monitored and they should be replaced to ensure people can enjoy trying them on. I am visiting different stores as my bridesmaids live in different areas. It has been a shame to see the price of the dresses increase twice in recent months.”

Helpful Report

(WED2B Chelmsford) - Posted 3 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 3 years ago

“Hele vriendelijke mensen, goeie service. Blijkbaar altijd enorm druk op zaterdag. Toch overwegen om op die dagen net een afspraak te werken om niemand teleur te stellen”

Helpful Report

(WED2B Gent (BE)) - Posted 3 years ago

Hi Shana, thank you for sharing your feedback, it is so incredibly important to us in improving the service and experience that we are able to provide. Here at wed2b, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. We do want to thank you again for your feedback, it is much appreciated and we wish you all the best for your special day. Kindest regards, WED2B

Posted 3 years ago

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