Firstly I would like to say how amazing my consultant Mia was, she was absolutely lovely and did an amazing job finding me a dress and veil. I visited Wed2Be Southampton yesterday after emailing you asking if I need to make an appointment. I was told no appointment was needed and to just turn up on the day, weekdays were best as weekends can get busy. So myself, my mum, my future mother-in-law and sister all booked the day off work on a Wednesday to visit your Southampton branch. We arrived before the store had opened, to ensure we were seen - the front of the house opened the shutters of the shop and didn't even welcome us in, we had to ask if we were allowed to come in after she had returned to the till. I was seen by Mia who was amazing. We were in there for 30 minutes trying on my 3rd dress when said front-of-house banged on the wall next to my changing room and alerted my consultant that other brides were booked in. I found this so rude and I then began to feel rushed and a bit in the way. We were then told that we could book a slot later in the day to come back, my mother-in-law then challenged this saying we weren't allowed to book and the assistant said we could book on the day. If it wasn't for the fact I'd fallen in love with the third dress I had tried on and it was in the platinum range (i wouldn't be able to get it at another store we would not have returned later that day to purchase the dress. This day was supposed to be fun and magical for me and my mum, who needed a light-hearted, fun day to cheer us both up after a hard year and i feel like my dress shopping experience was ruined by your front of the house. I am a hairdresser who works closely with clients and has to have exceptional customer service every day regardless of my mood, and i would never treat one of my clients how i was treated yesterday. My mum was not even allowed to browse the dresses to have an input into any dresses I tried on. I am giving 3 stars as my consultant was lovely and apologetic and she deserves to be praised.