Name: wed2b
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“This was my second visit to find the dress and I would have given a 5 star however I thought my second visit wasn't as good as the first and although I bought the dress after narrowing it down on the first visit where I had ran out of time, the second visit felt a bit more rushed and also a lot of dresses were sold out. The main thing that ruined my experience was the pushy sales at the end when you are about to purchase the dress. The Sales assistant does not break down the costs for you unless you ask a couple of times. I asked whether I could remove certain parts from the 'Package' and hangers but the sales assistant said ' I don't think I can let you leave with the dress without the hangers'...Honestly we were all shocked. If my wedding wasn't so soon I would have just left based on that comment as I was about to spend over £800 with them. I had already agreed to purchase the box and dress/ underskirt covers. They also said they would have to charge me for the cardboard hangers. Mental!”

Helpful Report

(WED2B Bolton) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We can confirm that all storage items and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“De winkel voelde kwa sfeer kil en niet gezellig aan. Je kreeg niks te drinken of bubbels bij het kopen van een jurk. Erg jammer!!”

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(WED2B Rotterdam (NL)) - Posted 2 years ago

Het spijt ons zo te horen van uw recente ervaring in onze winkel. Als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag horen. Wij stellen een zeer hoge norm voor onszelf en het spijt ons echt om te horen dat deze norm niet werd gehaald tijdens uw meest recente bezoek bij ons. We waarderen het dat u de tijd heeft genomen om deze feedback te delen, zodat we ons team kunnen helpen om deze problemen op te lossen. Neem contact op met ons Customer Care team op klantenservice@wed2b.com als u uw bezoek wilt bespreken en wij zullen ons best doen om u te helpen uw droomjurk te vinden. Met vriendelijke groeten, WED2B

Posted 2 years ago

“Hollie did a great job at finding my perfect dress! However, no transparency/breakdown of all costs, especially the essentials package! After review of receipt later, the further let down was that i was unable to return anything for a refund, exhange only!”

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(WED2B Wednesbury) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“goeie service betreft de jurken en het helpen ermee en het uitzoeke, alleen jammer dat degene die ik mee had niet een kopje koffie of iets te drinken kregen ze hebben bijna 2.5 uur nog geen glas water gekregen”

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(WED2B Zaandam (NL)) - Posted 2 years ago

Gefeliciteerd met het vinden van jouw droomjurk! Het spijt ons zo te horen van uw recente ervaring in onze winkel. Als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag horen. Wij stellen een zeer hoge norm voor onszelf en het spijt ons echt om te horen dat deze norm niet werd gehaald tijdens uw meest recente bezoek bij ons. We waarderen het dat u de tijd heeft genomen om deze feedback te delen, zodat we ons team kunnen helpen om deze problemen op te lossen. Neem contact op met ons Customer Care team op klantenservice@wed2b.com als u uw bezoek wilt bespreken en wij zullen ons best doen om u te helpen uw droomjurk te vinden. Met vriendelijke groeten, WED2B

Posted 2 years ago

“The peticoat I ordered wasn't the correct one but my appointment with the fitting service was out of date range to be returned 😕 shocking that I now can't return it”

Helpful Report

(WED2B) - Posted 2 years ago

Hi Margaret, we are so sorry to hear of your recent experience at Wed2b, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met. We appreciate you taking the time to share this feedback. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss this and we will do our best to help. Best wishes, WED2B

Posted 2 years ago

“I had a really good experience in the fitting room finding my dress and enjoyed that part of my visit very much. However when I went to the till to pay for my dress its like all the friendliness went out the window. The staff turned very cold and I felt pressured to buy additional items, they were even adding things to the bill that I hadn't said I wanted and I had to ask them to take them off. I left feeling very upset and if I didn't love my dress so much I would have returned it. Was a disappointing end the day.”

Helpful Report

(WED2B Gateshead) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“I love the customer service and I went it with a tight budget so tight that I couldn’t even afford the bag and box for the wedding dress, so I asked them to just give it to me in a plastic bag. If they could, but in the end I ended up with just a dress in my hand, I love the customer service service once again, I wish they could understand my financial needs and could not leave me with just dress without any cover.”

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Posted 2 years ago

Your feedback is so important to us – thank you for sharing this! If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help 💖 Best wishes, WED2B

Posted 2 years ago

“Ontzettend vriendelijk geholpen, en er is een prachtige keuze aan jurken!”

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(WED2B Antwerp (BE)) - Posted 2 years ago

Hartelijk dank voor uw vriendelijke recensie en voor uw bezoek! We wensen jullie het allerbeste voor jullie grote dag 💖 Beste wensen, WED2B

Posted 2 years ago

“Store well presented throughout Staff friendly and knowledgeable However you get what you pay for and thought fabric looked and felt cheap on all designs”

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Posted 2 years ago

Hi Cat, thank you for sharing your feedback, the Customer Care Team have been in touch now regarding this matter, and we look forward to hearing from you. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 2 years ago

“The dress is lovely, however the sales assistant was rushing me and telling me that they had to rush as they had not yet had their lunch and we're getting in trouble. She was also really pushy when it came to accessories that I didn't want to purchase.”

Helpful Report

(WED2B Bolton) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Found the staff to be friendly and helpful but the extras we paid such as having to pay £10 for a bag to hang the dresses and the extra for earlier delivery is a bit much I think after paying all that money you could at least give us a complimentary bag to take the dresses home in”

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(WED2B Middlesbrough) - Posted 2 years ago

Congratulations on finding your dream dress Julie! Your feedback is so important to us – thank you for sharing this. We can confirm the items that make up the storage package and accessories are all chargeable items and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. We wish you all the best for your big day 💖 Best wishes, WED2B

Posted 2 years ago

“Tolle Beraterin im Store in Hannover-Garbsen und sehr zuvorkommende Beraterin in Hamburg! Beratung würde ich mit fünf Sternen bewerten. Einen Abzug der Sterne ist wie folgt begründet. Mein Favoritenkleid gab es in meinem Wohnort Hannover nicht in meiner Größe, aber dafür in Hamburg. Auf die Frage, ob das Kleid von Hamburg nach Hannover geordert werden konnte, gab es leider nur die Option dort selbst anzureisen. Hier finde ich muss der Service ausgebaut werden- jedes Versandhaus oder auch Kaufhaus vor Ort ist da sehr entgegengekommend und bestellt den gewünschten Artikel von Kaufhaus A nach B. Das sollte bei einer Kette mit zwölf Filialen unbedingt funktionieren. Hätte ich noch Zeit gehabt, dann hätte ich den Umstand des dort hinfahrens nicht gewählt , sondern auf das Kleid verzichtet und somit wäre Ihnen eine potentielle Kundin verloren gegangen.”

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(WED2B Hamburg (DE)) - Posted 2 years ago

Vielen Dank für deine nette Bewertung und für deinem Besuch bei uns! Wir wünschen euch alles Gute für euren großen Tag 💖 Liebe Grüße, wed2b

Posted 2 years ago

“Big size dress”

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(WED2B Antwerp (BE)) - Posted 2 years ago

Thank you for your kind review, and for coming to our shop! We wish you all the best for your big day 💖 Love, wed2b

Posted 2 years ago

“Star was a lovely girl and very friendly and had a lot of stories and suggestions. However, she was a bit full on to the point that I felt like I couldn't speak to my family members much who were there and that Star needed alot of attention. Family members gave me suggestions and then Star would remove these without asking me and also moved a dress I'd ranked high out of the room. I was also not allowed to try on all of the dresses. At the end, she suggested I tried some things on such as a tiara and then offered to price everything without asking if I liked/wanted the item and it felt very rushed at the end as though I was a problem. Although I found the dress on the last try it felt like quite a draining experience. I also didn't like rating the dresses as I went along, although I understood the purpose,I think just keeping a record of the dresses I really liked might have been better. Overall, I felt the experience was overwhelming and a bit chaotic and rushed towards the end and a bit pushy (though not sure if it was intentional) with buying bits to go with it. She didn't share prices for anything other than the dress or offer any other options. I had to ask about the underskirt and I was told I had to have Spandex because of my size?”

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(WED2B Stoke) - Posted 2 years ago

Thank you so much for taking the time to share your review of your recent visit with us, your feedback is so important to us. We are sorry to hear your were not completely happy with your visit, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We are glad you found your dream dress in store, however if there is anything further we can support with please get in touch with our Customer Care team at customercare@wed2b.com Best Wishes, WED2B.

Posted 2 years ago

“Brighton marina branch. All good until the staff member said “we have a limit that you can only try 4 dresses on”. This was very disappointing and upsetting as the website says” No appointments, try on as many dresses as you wish”. When I tried more and chose a dress to by I said “see, it was worth letting me try more” she replied “I am hungry though “ to which I replied “but you got a sale”. Also despite the fact we had seen the price on the label she wanted to charge more for packaging. She seriously let the company down as at checkout she was unfriendly despite the fact that I bought the dress. I felt very uncomfortable at checkout.”

Helpful Report

(WED2B Brighton) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. Fortunately, our no-appointment system means that our brides are not constrained to an appointment time, and can complete the process as many times as they desire. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Nette Beratung”

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(WED2B Frechen (DE)) - Posted 2 years ago

Vielen Dank für deine nette Bewertung und für deinem Besuch bei uns, Nadja! Wir wünschen euch alles Gute für euren großen Tag 💖 Liebe Grüße, wed2b

Posted 2 years ago

“I arrived on a Saturday morning and the shop was busy. They took my name and told me to come back within an half an half. When we came back we were invited to sit down. After a short wait, my bridesmaid were able to try on dresses, the staff were lovely and helpful. Once we had picked the dress, I waited to pay. The shop was very busy and I was waiting at the till over half an hour to pay. Overall I has great experience but was disappointed to wait so long for a member of staff attend the till and complete my transaction that would have only taken a few minutes.”

Helpful Report

(WED2B Manchester) - Posted 2 years ago

Your kind words mean so much to us! Thank you so much for taking the time to leave us this lovely review. We do apologise for the wait in store, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We wish you all the best for your big day. Best wishes, WED2B

Posted 2 years ago

“Girl lovely . She was so nice but sadly Not enough stock . Very limited . She was disappointed as I was . Then to get an email thanking me for purchase was laughable . If only”

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(WED2B Middlesbrough) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at wed2b, our limited edition dresses are sold off the peg, with no lengthy ordering times. Whilst this means that our stock is always subject to change and differs across the store network, our Customer Care Team will always be happy to check availability ahead of your visit. We would just like to confirm, the reason for the email was that you purchased our stunning 'Something Blue' pin, we like to thank all our customers for any purchase they make with us in store. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“Het zijn mooie jurken en de medewerkster Sonja was erg vriendelijk. Toch viel het me tegen dat ze zich niet aan het budget hield waar ze eerder zelf naar vroeg, en me jurken probeerde te verkopen die zo'n 50% duurder waren. Door me vervolgens wel enorm veel aandacht te geven voelde ik me aan het eind vooral enorm misleid.”

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(WED2B Arnhem (NL)) - Posted 2 years ago

Hi Elise, het spijt ons zo te horen van uw recente ervaring in onze winkel, als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag horen. Wij stellen een zeer hoge norm voor onszelf, en het spijt ons echt om te horen dat deze norm niet werd gehaald tijdens uw meest recente bezoek bij ons. We waarderen het dat u de tijd neemt om deze feedback te delen, zodat we ons team kunnen helpen om deze problemen op te lossen. Neem contact op met ons Customer Care team op customercare@wed2b.com als u uw bezoek wilt bespreken en we zullen ons best doen om u te helpen uw droomjurk te vinden. Beste wensen, wed2b

Posted 2 years ago

“My experience at arriving at web to 2 wasn’t off to the a great start we found the lady on reception quite abrupt, after waiting 3 hours to be seen after only wanting to try on one dress without being able to have a drink or even offered a glass of water I found really off putting.. the commutation while waiting was awful.. after we was finally seen it changed my whole experience I had the most knowledgeable and kindest lady to help me into my dress her name was Emma.. she was fantastic and understood exactly what I was looking she made the whole experience for me and my bridesmaids so much fun.. we come away smiling ear to ear… and found the dress.. but unfortunately being the first time I’ve ever tried on a dress I found the service while waiting appalling.. if it wasn’t for falling in love with the dress I wouldn’t be returning.. it seemed no one knew what they was doing with customers”

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(WED2B Milton Keynes) - Posted 2 years ago

Congratulations on finding your dream dress, and thank you for sharing your kind words Michelle. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Your feedback is so important to us so thank you for sharing this. If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help 💖 Best wishes, WED2B

Posted 2 years ago

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