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Water Butts Direct Reviews

4.6 Rating 2,253 Reviews
90 %
of reviewers recommend Water Butts Direct
Company Reviews Product Reviews
1,242
 Questions Insights Metrics Info
4.6
Based on 2,253 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Stephen
Verified Buyer
“wrong order delivered, Jess sorted it out same day, excellent service, good product, needed thread tape to seal taps, looking good so far, rain today hopefully, will be back to waterbutts direct, thanks.”
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Anonymous
Unverified Reviewer
“Having just spoken on the telephone with a member of you Customer Service department regarding a problem with checkout on your website, I have to say that I was dismayed by her offhand and dismissive manner. Consequently, I'm taking my order elsewhere.”
Helpful Report
good morning I'm sorry to hear of your experience in ordering from our website, please mail through to cs@gm8group.com and we'll try and help to resolve your issue kind regards Water Butts Direct
Anonymous
Verified Buyer
“A good on-line experience and rapid fulfilment. But, no notification was sent when the item was despatched and the tracking information from the on-line information did not work and so there was considerable uncertainty.”
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Martyn Winborn
Verified Buyer
“The service I received from the company was exceptional and delivery was outstanding. I can highly recommend.”
Helpful Report
Anonymous
Verified Buyer
“Prompt service Easily installed”
Helpful Report
Linda Hawkins
Verified Buyer
“Arrived quickly. Not installed yet since we must empty it's predecessor and it hasn't stopped raining! Looks good though”
Helpful Report
Anonymous
Verified Buyer
“Amazing customer service - very helpful advice on the phone. Quick delivery of products. Thank you!”
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Annie
Verified Buyer
“Big sturdy water butt. Excellent quality. Arrived on time. Many thanks”
Helpful Report
Anonymous
Verified Buyer
“Great service, very quick delivery. Well wrapped. Good quality product. Bought two slimline waterbutts and very pleased with them.”
Helpful Report
Stewart
Verified Buyer
“250L Slimline Water butt turned up well packed. Had it fitted in an hour. No leaks. Filling up already. Great quality. Fantastic valuting a second one later for the shed roof.”
Water Butts Direct 5 star review on 25th July 2023
Helpful Report
Elizabeth
Verified Buyer
“The new water butt is a very good buy and will be good for saving money with water bill rising and my flowers are being well watered now for FREE”
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Debbie
Verified Buyer
“Very pleased with purchase. Quick delivery. It came with all parts described, nothing missing and all holes drilled. It was easy to fix to down pipe guttering off shed at allotment. The stand is sturdy and level. Tight fitting lid.”
Helpful Report
Winfred
Verified Buyer
“Excellent customer service. The delivery person was very efficient and polite.”
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Mary McCormack
Verified Buyer
“Arrived within the timeline that I was given, so no all day wait in the house. Product as described and fitted easily to my water butt. Very pleased overall. Would use the company again and definitely recommend.”
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Neil
Verified Buyer
“Received our large water butt promptly, well built & good quality brass fittings & a decent diverter kit.”
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Richard Rylance
Verified Buyer
“Excellent service- easy to order, pay with free delivery on the date and time. Good quality and all in all value for money.”
Helpful Report
Monsuru
Verified Buyer
“Good quality pipe thicker stronger and cheaper than others I looked at, great value, cut into meters. I went for free delivery which took 4 out of the 3- 5 working days. I wanted the pipe sooner so I will go for paid delivery next time I order. Looking at the wormeries and composters. PS Tumbling composters aren't on the same page as the other composters”
Helpful Report
Hi Monsuru Thank you for this, I have passed your feedback on
Philip Russell
Verified Buyer
“Nothing to add other than to say the service was excellent. Quick delivery, well packaged at a good price. Thank you”
Helpful Report
Kath
Verified Buyer
“Great colour green, sturdy and practical. Excellent delivery. Good service”
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Richard
Verified Buyer
“Ta, furry very mutch. Great service n bits.”
Helpful Report
Water Butts Direct is rated 4.6 based on 2,253 reviews
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