Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,058 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,058 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was just a tap, but it came quickly, fitted easily and did the job. What more could you ask?”

Helpful Report

“I needed to replace a broken tap and wasn't sure which one would fit so it was great that there was plenty of choice and clear pictures on your website. I'm not very tall but it was easy to fit the new tap on my own by gently wedging the tap in a corner of the door frame while I rotated the barrel inside using grips.”

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“Ordered a connection pipe as needed longer than the one we had already purchased. It came quickly and was great”

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“Very speedy delivery. well packed products. Great customer service which I had the opportunity to use due to a check on part of the order which was immediately resolved and so polite and helpful. Great company to do business with. Have already used again.”

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“Great product but even better customer service.”

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“I am over the moon with my water butt. A prompt service and delivery. The butt and stand and accessories were all easy to install (instructions very easy to follow). It is now in pride of place next to our little greenhouse. And, is now full of rainwater too. Fantastic. My aim is to eventually install a water butt at every downpipe from the house and adjoining garage. Will be purchasing from Water Butts Direct again very soon.”

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“Great service. DPD delivered following instructions. Highly recommend this company.”

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“Prompt service,followed up by an efficient aftersales. Will definitely use this company again for another butt!”

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“Very pleased with quick and efficient service. Happy to recommend.”

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“My first time of using this company. They seemed to be very efficient, price was good and I would certainly use them again.”

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“Nice product. Good price. Delivery was prompt”

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“Prompt delivery and well packaged. Water butt came with stand, connector and tap - it was quick and easy to connect to an existing down pipe”

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“Pleased with service provided, and quality of water butt. Second one we've ordered. However, disappointed with tap - same issue as one supplied with last year's. Water gushes out too fast. Was advised to buy a separate tap at time of order. Will now source one more cheaply elsewhere. Please can you let your supplier know that the aqua-quick tap is too quick!”

Helpful Report

Good afternoon Thank you for your feedback, this has been passed onto the suppliers

Good afternoon Thank you for your feedback, this has been passed onto the manufacture

“Saved a long trip to the garden centre”

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“The water butt replaced an identical one I have had for many years and I am very pleased with it. The delivery information was very clear and arrived when expected.”

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“Deceptive pricing policy, not showing the price inclusive of VAT.”

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Good afternoon Thank you for your feedback Please be advised this has amended on our site

“The website and ordering process was good. The products arrived promptly and in good condition. The installation instructions could be clearer. I have 75mm square down-pipes and the instructions only say the downpipe connector will fit a 75mm square pipe. They should say if you have a 75mm square pipe you need to cut out along the marks in the connector lid with a hacksaw.”

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“Great customer service”

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“Excellent service even though I failed to notice the stand for the water butt was upside-down inside the water butt! Helpful and friendly on the phone and a quick turn around of service. good value for money.”

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“Product looks good and delivered complete. Excellent value for money. Great service and arrived very quickly.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,058 reviews