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Water Butts Direct Reviews

4.6 Rating 2,253 Reviews
90 %
of reviewers recommend Water Butts Direct
Company Reviews Product Reviews
1,242
 Questions Insights Metrics Info
4.6
Based on 2,253 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Vanda
Verified Buyer
“Received my Water Butt, it was packaged well, it was all in one piece, just need to install it, thank you.”
Helpful Report
Anonymous
Verified Buyer
“Very good product. Very good service.”
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John
Verified Buyer
“it's a water butt made of recycled plastic, What do you want me to say. It was delivered satisfactorily and had all the required components to assemble. It was purchased to replace an earlier version also purchased from Water Butts many years ago which had developed a hairline fracture along the edge of the recess for the tap, possibly due to catching the tap on an obstruction during its annual emptying and cleaning, but it had performed admirable service during that time. The current model no longer has that recess as the tap flange is indented into the tank side it remains to be seen if that is an improvement. The item does not appear to be damaged, but the packaging was falling apart as the courier was prompt to admit to.”
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Sandra Cox
Verified Buyer
“Excellent service and I would certainly buy from them again. The water butt cover arrived in good time, was beautifully packed and is of very good quality. I am one delighted customer.”
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Kath
Verified Buyer
“We placed an order (2000030520) on the 16th August. We have chased twice and the courier was blamed for the failure to deliver. The webpage says 10 days, the staff say 14 days for delivery and a month later we still don’t have our water butt. Use someone else.”
Helpful Report
Hi Kath, We do apologise for the delay Please be assured your order is being chased. Soon as we have a response we will be in touch Kind regards Customer service
Lucy
Verified Buyer
“The water butt was exactly as described and easy to install using the instructions provided. Delivery was quick. Overall good service and good value - we've no complaints!”
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Norman
Verified Buyer
“Very pleased with the service i received from your company the part I ordered came within the 3-5 days stated thank you”
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Hannah
Verified Buyer
“Fantastic customer service - I made a mistake with my order and Water Butts Direct helped me to identify the correct product that I required and arranged for it to be sent out to me straight away.”
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Christine
Verified Buyer
“Good value and quick delivery”
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Nicola
Verified Buyer
“Good products at a good price.”
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David
Verified Buyer
“Excellent products delivered on time.”
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Terrance Everett
Verified Buyer
“Good product, shipped with everything necessary for installation, and installation instructions were clear and easy to follow. The whole setup took less than 30 minutes.”
Water Butts Direct 5 star review on 31st August 2023
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Irene
Verified Buyer
“Very pleased with prompt service & helpful staff”
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Tony
Verified Buyer
“Very helpful and polite. Willingly exchanged a diverter for me which I had purchased from one of their distributors. Didn’t even charge for postage and packaging. Well done and thank you Water Butts Direct.”
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Paul
Verified Buyer
“good looking water butt. Lots of positive comments. I would recommend that you know that it needs a drill and a special drill bit to set up but they sent the bit to me by return of post. Great service!”
Water Butts Direct 5 star review on 29th August 2023
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Ian
Verified Buyer
“Good selection of products for my needs, good communications, fast delivery and a competitive price. What else could a buyer want?!”
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Vicki
Verified Buyer
“Service quality and delivery great.”
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John
Verified Buyer
“Good quality and quick delivery”
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John Macdougall
Verified Buyer
“Prompt delivery, goods as described. All fine.”
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George
Verified Buyer
“Delivered a few days after ordering.Easy enough to install and just a nice size or where we wanted it.No complaints at all”
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Water Butts Direct is rated 4.6 based on 2,253 reviews
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