Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury WayHitchin SG4 0TP, ,, 54 Wilbury WayHitchin SG4 0TP, ,, Hitchin
Rating: 4.59

4.6 Rating 1,738 Reviews

91 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,738 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

01462341161

Email:

cs@gm8group.com

Location:

54 Wilbury WayHitchin SG4 0TP, ,,
54 Wilbury WayHitchin SG4 0TP, ,
Hitchin
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow delivery. Ordered 10 days ago, not arrived yet. Can't rate the product yet.”

Helpful Report

“The drill bit was slightly to small so the rubber piece didn't fit well. The instructions were very vague and 90% in French and German. It hasn't rained yet so not sure if the rubber piece will work due to not fitting right.”

Helpful Report

“The water butt was delivered as promised and is generally good in quality. The one issue I had was with the tap. It would not screw on vertically. Despite putting a lot of pressure on it, it was nearly a quarter turn short of vertical. The result was the tap is virtually on its side. However it works well enough. A pity that the thread was not given more thought so that it works properly.”

Helpful Report

“Water butt took 9 days to be delivered which caused a great deal of inconvenience. Would have appreciated letting the customer know when delivery is a problem.”

Helpful Report

“Should have been delivered last week after chasing for a delivery date. Been with the courier now for six days and still waiting delivery.”

Helpful Report

hi David could you please email your order number through to cs@gm8group.com and we'll investigate this for you kind regards Stephen @ Water Butts Direct

“Waterbutt has arrived and need to install now . Many thanks”

Helpful Report

hi David please contact us at cs@gm8group.com and we'll be more than happy to look into this for you kind regards Stephen @ Water Butts Direct

“Good price for the item, however I was told as my item would be three weeks for delivery it took quite a bit longer, I queried this & was told it was coming from the supplier directly & they would contact me when it was available, should have been told this when ordering, it seemed to be me doing the contacting all the time !, eventually got the item which I am very pleased with, just not the problems I had getting it.”

Helpful Report

“The water butt and joining kit are of good quality. However the instructions were very poor. There were no instructions on how to remove the stopper where the tap fits. I tried a large screwdriver,a coin and eventually an adjustable spanner. Also no instructions on how to cut the tubing.Having asked someone I used a kitchen knife and scissors,which was actually quite simple but instructions would have been appreciated!”

Helpful Report

Hi Gillian Thank you for your feedback Please be assured we have taken this on board

“I bought a 2m tall, 165 litre Graff water butt. The product is ideal; but massively let down by poor delivery. I received an email advising next day delivery; yet had to wait indoors for 2 long days. Having made a dozen phone calls I received 5 contradictory excuses for the delay! It was exhausting. My huge water butt was finally delivered at 7pm on Friday; in an ancient, tatty, van. Despite the fact that I'm a tiny old lady, the driver simply dumped it on the pavement and drove away.”

Helpful Report

“Speedy delivery but mediocre quality. Three piece stand is difficult to get level if it’s on gravel. Hole for the tap had not been drilled straight which meant that the tap wouldn’t screw in tightly without cross threading. When it’s tight it’s upside down! Next time I will go to a retailer and inspect what I’m buying! Disappointed.”

Helpful Report

Hi Adrian Please can you send pictures to cs@gm8group.com so we can help

“Why so many emails? My order was dispatched quickly and I've installed it fine. However, in 13 days since placing the order, I have received NINE separate marketing emails about water butts. This is not including the emails about my order and the email asking me to fill in this review. Maybe once or twice per year would be about right but not EVERY OTHER DAY! Whoever sends out emails (if it is a person) seriously needs to drink less caffeine. I'm now unsubscribing.”

Helpful Report

Hi Dave, Please be assured your feedback has been passed on

“Hello yes I do have a problem with one of water butts the tap will not seat as it should and continues to leak I have tried all sorts of packing but it does not work yours William Seddon Knapton lane York”

Helpful Report

Hi William Can you send pictures of this to cs@gm8group.com with your order number please

“i have purchased water butts from WBD before and always been completely satisfied. This time unfortunately the water butt wasnt in the best condition, it was sound and usable but very scratched up, i would have complained but my wife said "its only a water butt" so..........”

Helpful Report

Please can you email pictures to cs@gm8group.com

Please email pictures to cs@gm8group.com

“Wide choice of water butts. We purchased the Cascata with planter which looks beautiful and stylish. However, no matter how hard I tried, I was unable to insert the two plastic outlet fittings. My impression is that the thread in the butt has not been done properly. This is not essential and it will collect water without these fittings but why was this not checked before dispatch?”

Helpful Report

Good afternoon Please can you provide pictures of this to cs@gm8group.com

“Pleased with service provided, and quality of water butt. Second one we've ordered. However, disappointed with tap - same issue as one supplied with last year's. Water gushes out too fast. Was advised to buy a separate tap at time of order. Will now source one more cheaply elsewhere. Please can you let your supplier know that the aqua-quick tap is too quick!”

Helpful Report

Good afternoon Thank you for your feedback, this has been passed onto the suppliers

Good afternoon Thank you for your feedback, this has been passed onto the manufacture

“Ordered a black water butt, however the one we received was dark brown with a black lid.”

Helpful Report

“can't get the base out of the main butt!!!! Please advise what to do.”

Helpful Report

“How do I know whether the water butt is going to be value for money or even do the job that it was designed to do over a period of time? All that I can say was that it arrived promptly, was well wrapped but there was a dent, but no puncture, in it. Will it be frost hardy enough? Is it pleasing to the eye - well it is a plastic water butt and so has no real intrinsic beauty. Who knows after a few days! I am not sure that I can give you a review that is worth its name or in any way meaningful.”

Helpful Report

“The filtered water diverter was very expensive for what it is. Instructions need a serious revision. No significant rain since installation so can't comment on it's performance.”

Helpful Report

Hi Adrian, I do apologise you are experiencing issues with the Gutter Mate. This is one of our best sellers and our own UK-made diverter and we rarely ever get any issues. Could you please drop us an email at cs@gm8group.com and we can see how we can help further? Kind regards, Water Butts Direct.

“Delivery was left on front doorstep advertising to the world that I was not at hope. Not ideal”

Helpful Report

Hi Anthea, Sincerest apologies for this, we will pass this feedback to the courier as they should have contacted you prior to delivery and requested a safe place the order could have been left if you were not in. Apologies again for the inconvenience caused. Kind regards, Water Butts Direct.

Water Butts Direct is rated 4.6 based on 1,738 reviews