Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,477 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 11th August 2026

Jonathan

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi ,unable to review my waterbutt,as I have not received it yet,”

Helpful Report

“The Water Butt was delivered promptly. We did find that when fitting it, the leaflet made it appear simpler than it was in reality. Because of the way our down pipe was configured we had to disconnect it from the wall to enable us to connect the joining device. It was a bit of a struggle. Additional instructions and information would have been helpful.”

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“Water Butt's were good. Efficient next day despatch and the butt and connectios were easy to install. Unfortunately they use Evri as rge shipping company.. Delayed and arrived in two different days.”

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“Water Butt's Direct have great products but unfortunately use Evri as couriers. In this area your parcel could be placed on anyone's doorstep or gate within a 5 mile area. It is only thanks to WBD customer service having GPS location that I was able to retrieve my parcel from 1 mile away.”

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“Still waiting for delivery!!1 Will let you know when it arrives”

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“I've ordered from them before so knew the products were good quality. Disappointed not to get an answer from a question I asked, disappointed not to get a message to tell me delivery would be delayed, less than impressed - when I rang to find out what was going on, after expected delivery date had passed - to be treated as though I was asking for more than could be expected, then even less impressed when the butt arrived with no warning, it's not exactly the size of package than can be tucked behind a flower pot! So, product great, customer service is shocking!”

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“Poor quality and over priced. Very cheap tap and the threaded boss where it screws in was blocked with plastic which I had to carefully drill out before fitting the tap. Fast delivery arrived earlier than quoted.”

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“It's a water butt, what more can one say !!!!”

Helpful Report

We couldn't have said it better ourselves! 😊 Thanks for taking the time to leave a review. We hope your water butt keeps doing exactly what it's meant to do and provides you with plenty of free rainwater for years to come.

“Product was fine, let down by poor communication and lack of tracking information for delivery.”

Helpful Report

“I ordered a water butt in April 26, and 3 delivery dates were missed, which i understand, but what i found disappointing was the lack of comms from the company. It was only when i rang them each time, that i found out what was happening, and when the new delivery date would be. A bit more proactive with paying customers i would suggest. John”

Helpful Report

“Doesnt match the previous broken Blackwall lid as side catches are different but right diameter and does the job. I was asked for feedback before the product hsd been delivered! Very expensive Ordered 1may, shipped 5 May, delivered 9 May”

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“Delivery was very prompt but the water butt was damaged which was dissapointing.”

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“Our order item: 227L Harcostar Grey Recycled Plastic Garden Water Butt Kit – Stand, Tap, Lid and Diverter Fittings SKU: STRH-HS227GRYKIT Shipment #2000050587 for Order #2000049699 Order details: Items: Courier: DPD Tracking Number: 6979018694 Some bits are missing: There is no overflow kit the tap is missing a rubber washer and a plastic fixing nut. Best Regards Thomas (kammingthomas@hotmail.com)”

Helpful Report

“Product selection is great along with the prices but their downfall is communications. Accept an order then nothing for almost 2 weeks and a chase email went unanswered. Happy to take your cash but not provide the customer service that goes with a retail business”

Helpful Report

“I ordered 2 but at the moment I have only 1 delivery could you let me know when I will receive the other one JG”

Helpful Report

Good Afternoon James, I assume you have received your second parcel. If not, please contact as at cs@gm8group.com with your order details so we can investigate further. Mandy

“Was not able to see how order was progressing or when it would be dispatched. First I knew was when I got an email telling me it would be delivered that day Also not that chuffed with the shape of the butts themselves. Their footprint is bigger than norms water butts. And you need to have long arms and be very flexible to unscrew the tap from inside to set it up”

Helpful Report

“Delivered relatively quickly. Looks good quality but missing the connection I’d paid for to connect to the drainpipe & no paperwork or fitting instructions. Instructions are online if you search, and after a telephone call, Im promised the drainpipe connection will follow. So short of perfect.”

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“Not very well wrapped only had thin plastic wrapped round it several scuffs and sratches. Should have been better wrapped for transporting for the money it costs.”

Helpful Report

Hi Michelle, if you could send photos and details of your order number ect to our Customer Service team at cs@gm8group.com we will try and resolve this issue for you. Mandy

“A water butt is a simple product and what you present is pretty good EXCEPT for the failure to provide either a reasonable length of flexible hose or a simple way to obtain additional hose to fit. Strangely it has proved difficult to find a reasonably priced length of hose on the general market. It detracts from your butt appeal (you know what I mean😁)”

Helpful Report

Hi Johan, we sell a range of different sizes of hose pipe on the website: https://www.waterbuttsdirect.co.uk/search/?q=hose. If you are still having issues, please contact us and we will try and assist further. Mandy

“Nice water but, the planter section is a good idea and the shape is nice. However there were problems with delivery, arrived late and damaged. The packaging was not sufficient and it went backwards and forwards with Parcel Force, so on and off then van a few times. It got quite badly scratched.”

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Water Butts Direct is rated 4.5 based on 2,477 reviews