Water Butts Direct Reviews - Read 373 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

01462341161

Email:

cs@gm8group.com

Location:

54 Wilbury WayHitchin SG4 0TP, ,

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Water Butts Direct 5 star review on 7th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Butt is study and a good size, but the base is flimsy and the tap leaks.”

Hi Martin, Sorry to hear your tap is leaking. Please contact our customer support on the below email and we'll get this resolved immediately : cs@gm8group.com. Kind regards, Water Butts Direct

“Fast delivery Small dent in base”

Hi Kathryn, apologies to hear your order arrived with a small dent in the base. We do ensure all orders are packaged securely but accidents can happen during transportation. Free free to contact our customer support so we can investigate into what has happened - cs@gm8group.com Kind regards, Water Butts Direct

“Water butt delivery good but piece of the lid clip was broken.”

Hi Cheryl, sorry to hear you've received your lid with a broken clip. This must of been damaged during it's transportation from our warehouse to your address so we will chase this up with the courier company used. In the meantime, please email our customer service team who will be happy to deal with your issue - cs@gm8group.com Kind regards, Water Butts Direct

“Very helpful when i managed to mess up my order and my email was answered within a few hours but I am still waiting for any notification of when it will be delivered one week after ordering.”

Hi, I just spoke to my colleague and it turns out he has been in contact and sent you an email prior to this review so please check out your mailbox. If there's any issues. please do not hesitate to contact us. Kind regards, Water Butts Direct

“When I first ordered the water butt it was shown to be in stock. This proved to be untrue. I was assured it would be back in stock within a few days but it wasn't. It remained out of stock for about two weeks. I realise this was out of WBD's control as it was a supply problem but it should not have been shown as available when it wasn't. However Daniel did his best to supply the water butt and when it finally arrived I was very pleased with it.”

Hi Janet, Thanks for contacting us and apologies to hear what happened. It looks like this may have been a stock error which we can only deeply apologise for - we will also investigate this to help ensure it doesn't happen again. Please understand due to high demand and the situations in the world right now, our suppliers are being affected which can affect dates in which stock should be delivered to us. Glad to hear you've now received your water butt and are satisfied :) Thanks, Water Butts Direct

“Delivery time was good and took about a week. The products were good quality. Problems : 1. The delivery driver had no concept of contactless delivery and did not wear a mask. He insisted that I sign for the item with a pen he thrust at me. 2. I wanted to discuss details of the products as I had some tricky sizing to do which did not appear in any diagrams. The website warns that the phone does not get answered. Email exchange was inadequate and did not answer my queries. I had to take a chance and order the item without adequate information.”

“I can't get the xxx childproof lid off!”

Hi Celia, Thanks for your feedback and apologies to hear the issue you're having. This isn't an issue that's come up before so if you'd like to contact us though our website - our customer support team will be available to offer advise and assist you. Kind regards, Water Butts Direct

“Products were received promptly and were as described however I had a few queries and it proved a little difficult to get them resolved. Overall good service but need to work a bit on communication”

Hi David, Thanks for your feedback and glad to see you're happy with the product. Apologies to hear you've had trouble getting hold of us. Due to social distancing regulations, we currently have a limited number of customer support available in the office with others working from home. Please feel free to contact us via email : cs@gm8group.com or call us on 01462 429765 and we'll be happy to help with any queries. Kind regards, Water Butts Direct

“The 2 water butts and stands are fine but in order that the taps don't leak they have to be screwed in t a position that is nowhere near vertical”

Hi, We’re happy you are enjoying using your water butts. With regards to your tap leakage – yes taps can leak but you can easily solve this problem by adding PTFE thread tape to the tap thread before screwing back in. This is readily available from any Hardware/DIY Store. Alternatively, you can use an extra washer to back the tap off to land in correct position i.e. so it stands further out the water butt. If you have any problems or require further advice you can give us a call on 01462 341 161 any time. Kind Regards, Water Butts Direct

“Hi I drilled the tap hole using a 25mm drill bit. I fitted the tap but it leaks out the tap hole. I have drained the butt and intend to refit the tap applying gutter mastic this time. Do you have any advice on how to fit the tap to avoid leaks please?”

Hello, Thanks for getting in touch with us. It looks like what you tried to do is right, the hole required for the tap is 25mm. However, if it is still leaking then it is best to try refit the tap into the hole with some sealant around it. So, refitting it with the gutter mastic around it should resolve the leaking. Hope this helps. Kind regards, Water Butts Direct

Water Butts Direct is rated 4.53 based on 373 reviews