Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,288 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 7th March 2026

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived quickly. Not installed yet since we must empty it's predecessor and it hasn't stopped raining! Looks good though”

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“Amazing customer service - very helpful advice on the phone. Quick delivery of products. Thank you!”

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“Big sturdy water butt. Excellent quality. Arrived on time. Many thanks”

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“Great service, very quick delivery. Well wrapped. Good quality product. Bought two slimline waterbutts and very pleased with them.”

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“250L Slimline Water butt turned up well packed. Had it fitted in an hour. No leaks. Filling up already. Great quality. Fantastic valuting a second one later for the shed roof.”

Water Butts Direct 5 star review on 25th July 2023

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“The new water butt is a very good buy and will be good for saving money with water bill rising and my flowers are being well watered now for FREE”

Helpful Report

“Very pleased with purchase. Quick delivery. It came with all parts described, nothing missing and all holes drilled. It was easy to fix to down pipe guttering off shed at allotment. The stand is sturdy and level. Tight fitting lid.”

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“Excellent customer service. The delivery person was very efficient and polite.”

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“Arrived within the timeline that I was given, so no all day wait in the house. Product as described and fitted easily to my water butt. Very pleased overall. Would use the company again and definitely recommend.”

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“Received our large water butt promptly, well built & good quality brass fittings & a decent diverter kit.”

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“Excellent service- easy to order, pay with free delivery on the date and time. Good quality and all in all value for money.”

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“Good quality pipe thicker stronger and cheaper than others I looked at, great value, cut into meters. I went for free delivery which took 4 out of the 3- 5 working days. I wanted the pipe sooner so I will go for paid delivery next time I order. Looking at the wormeries and composters. PS Tumbling composters aren't on the same page as the other composters”

Helpful Report

Hi Monsuru Thank you for this, I have passed your feedback on

“Nothing to add other than to say the service was excellent. Quick delivery, well packaged at a good price. Thank you”

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“Great colour green, sturdy and practical. Excellent delivery. Good service”

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“Ta, furry very mutch. Great service n bits.”

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“After much deliberating on how to connect to down pipe, I conceded and followed the instructions with the diverter kit. 3 hours later the 200 litre butt was full. (and the garden well watered)”

Water Butts Direct 5 star review on 14th July 2023

Helpful Report

“The water butt arrived quickly but with the packaging in a very damaged state, but luckily the item although slightly dented we are assured will sort itself out. Customer care from Jess has been impecable, she answered very quickly and has been very helpful. I would recommend the company”

Helpful Report

“I bought this to replace the smaller version of the same water butt which I bought several years ago - I definitely needed a larger one. As I have installed one before, it was easy for me to fit it. However, there was one problem; there was a leak from the seal on the tap. It seems to me that the O-ring is too soft, and as you tighten the tap into the hole, the O-ring is squeezed out. I fiddled with it a bit but it still leaked. I found a solution. Unscrew the tap and smear the thread with plenty of "Plumber's Mait" before screwing it back. That seems to have done the job. (Bit of a nuisance emptying and them re-filling the butt to do that). I think the instructions should advise the user to stand the butt on a paving slab (600mm square is ideal), if it is to go somewhere that is not already paved or concrete. I realized that with my first one.”

Helpful Report

“Arrived and commissioned in one hour, a small leak from the hose, easily fixed with a little mastic.”

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“The finish is poor, in relation to the image on screen - it's obvious it's plastic at the front which negated the terracotta effect. I understood a hose was additional to a tap. This was not included.”

Helpful Report

HI Margaret Please email into cs@gm8group.com with your order number so we can assist you

Water Butts Direct is rated 4.6 based on 2,288 reviews