Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,478 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 11th August 2026

Jonathan

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m happy with the Water Butt & fitting kit supplied.”

Helpful Report

“Just hooked up the butt and had our first dribbleof maybe 2-3ccs last night. It has already evaporated. I will report back once we have given it a season. If I am reminded to do so!”

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“Water butt arrived quite quickly. Simple to set up, except that I had to drill a hole for the water to flow out of the tap. Fortunately I had the tools and ability for the job, others may no have had.”

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“Great range and easy to order. The water butt is great and exactly as described. I knocked a star off as it took a month to be delivered but would still use this company again.”

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“Excellent fast dispatch, but disappointed that Evri were the delivery partner. Said it was out for delivery on a Friday and finally turned up on Sunday afternoon!”

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“Stephen handled my issue with great skill and diplomacy. Paul Goodrum”

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“It is being delivered this morning, so can't give you a review yet unfortunately.”

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“Just what I wanted, but due to hot weather have yet to instal it.”

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“Good quality product and good service”

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“Product and service almost perfect but why choose Evri to deliver? From the point that Evri had it they took 10 days to deliver. Everyone dreads seeing the word Evri on a dispatch notice.”

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“High Quality product. Not so good on the delivery communications.”

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“I needed a length of hose. You sold it, I bought it. Job done.”

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“I ordered 2 water butts which arrived as planned and in good condition. The only fault was that the btwo plumbing packages in one of the packages were missing. I am sure that the company will sort this out. I am pleased to use this company”

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“Good strong water butt including stand and downpipe connector Could save on the cardboard box by cable tie the lid on as all accessories are inside , And address label on lid.”

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“I now have 4 of these they are excellent. Just installed the last one only to discover that you now have to order the filters separately”

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“Promptly delivered, easily installed. Neat and tidy. One lid location tab snapped off when trying to get the lid off! Doesn't seem to matter. But you do need a tool of some sort to press the yellow clip in to get the lid off. Can't comment further as only time will tell if they are robust.”

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“Friendly helpful staff but delivery a bit slower that expected , though there was a BH between.”

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“Product seems good and well-made, and was good value for money. The only reason for a less than perfect score is that the item arrived without any warning whatsoever and it was pure luck that I happened to be in when it did. Logistics seem to be provided by something called GM8. I received an email telling me that my item has been dispatched three days after it arrived. The driver said it happens all the time. Just sayin'!”

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“Butt arrived in good condition as expected. Had to chase it up but prompt reply and was recieved the next day”

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“A good quality item but didn't come with any fitting instructions and had no tap to fit into the unit. Has three 3/4 brass insert connections either side (so not as actual photo on web site)which need drilling out for the fitting of any rainsavers and one connection on the front for a tap. Came with 2 blanks when would be better with a further four to screw into the side connections. Did report the lack of instructions and no tap via a phone conversation but never received any comeback.”

Helpful Report

Water Butts Direct is rated 4.5 based on 2,478 reviews