Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,288 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 7th March 2026

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good price in stock prompt delivery ,goods first class as discribed.”

Helpful Report

“I have been searching for ages for the perfect water butts to sit either side of a bay window without being visible from inside. I found the perfect ones at water butts direct. They are attractive, contemporary and strong too. Just perfect.”

Helpful Report

“Thank you very much for delivering our 2 water butt planters on time. These are now installed at our community garden in Fleet harvesting rain water from a wooden gazebo. Looking forward to planting them up soon!”

Water Butts Direct 5 star review on 14th August 2023

Helpful Report

“We bought the Metropolitan with planter 255l. It does exactly what it should do. We're really pleased with it. All the accessories were delivered. Nothing missing. The only tiny problem was that the installation instructions are a bit vague in relation to where to cut your drainpipe. Otherwise a great buy.”

Helpful Report

Hi Paul Thank you for this, I have passed your feedback on

“Really very pleased with the water butt. Never had one before and it's lovely using rain water from it rather than tap water. Easy to use nice easy tap and looks good. Does the job. We can't attached it to a drain pipe so we leave the lid off when raining and also collect it in rubber buckets to pour intonthe butt.”

Helpful Report

Hi Jill, Please email us cs@gm8group.com and we can help get this attached to your downpipe

“Have now used them a couple of times. Excellent service. Thank you”

Helpful Report

“Excellent delivery quick and informed! Very pleased with the purchase, now got lots of water.”

Helpful Report

“As described just waiting for rain now instructions easy to follow looking good”

Helpful Report

“I have still not received my water butt, your courier turned up unannounced when no one was home, I arranged a date for re delivery but they turned up again unannounced on a different date again when no one was home, your courier now expects me to collect the item from their depot which quite frankly I have no intention of doing. If delivery is not made today which is the original re delivery date I shall be seeking full reimbursement of my payment and purchasing my water butt from another supplier!”

Helpful Report

Hi Tom Sorry to hear this Please email into cs@gm8group.com with your order number so we can assist

“As my water butt had to be sited around the corner from the rainwater pipe I needed almost twice the standard length connection than that supplied with it and, as the RWP is white, needed to match that with the replacement I bought from you. It is very complimentary and has already filled the 210 ltr butt. Perfect”

Helpful Report

“I bought the water diverter product. It is very well designed. So much better than the one I have used for the last 20 years. My water butts are all linked and filling up much more quickly. It is an expensive product. Only supplying half a meter of hose is inadequate for the price point you have chosen. No instructions included. Had to watch the video on YouTube several times to ensure I installed it correctly.”

Helpful Report

Hi Alan, Thank you for this feedback. I have passed this onto the relevant team.

“Speedy efficient delivery of a slim line water butt. Easy to connect up and now just waiting for the rain!”

Helpful Report

“Just what I needed thanks”

Helpful Report

“The three water butts I ordered arrived very quickly. I was very pleased with two out of three, the slimline polybutts, which are well made and solid. However, the one disappointing thing was the base of the Strata Slimline which was in four parts and had to be taped together. The Strata itself was a good size and well made. I still think the service and quality is worth 5 stars and recommend the company.”

Helpful Report

“Service was fine. The product did the job but the 20mm(id/25od) flexible hose is very difficult to fix onto the water butt inlet - at least trying to get as far up the inlet as possible. Used to be able to buy a flexible translucent hose which was easier to push on but doesn't seem to be available any more.”

Helpful Report

“wrong order delivered, Jess sorted it out same day, excellent service, good product, needed thread tape to seal taps, looking good so far, rain today hopefully, will be back to waterbutts direct, thanks.”

Helpful Report

“Having just spoken on the telephone with a member of you Customer Service department regarding a problem with checkout on your website, I have to say that I was dismayed by her offhand and dismissive manner. Consequently, I'm taking my order elsewhere.”

Helpful Report

good morning I'm sorry to hear of your experience in ordering from our website, please mail through to cs@gm8group.com and we'll try and help to resolve your issue kind regards Water Butts Direct

“A good on-line experience and rapid fulfilment. But, no notification was sent when the item was despatched and the tracking information from the on-line information did not work and so there was considerable uncertainty.”

Helpful Report

“The service I received from the company was exceptional and delivery was outstanding. I can highly recommend.”

Helpful Report

“Prompt service Easily installed”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,288 reviews