Water Butts Direct have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Ordered Harcostar 227ltr water butt kit in grey, 48 hours later delivered safely in sturdy box - outstanding service! Bought new downpipes etc and assembled it yesterday, looks great. Well made, fair price and very sturdy. Still having problems understanding how you take the lid on and off, any help would be appreciated.
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- Patricia Johnston
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Good product, good price, fast delivery
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- Matthew Hutton
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Great service and a reasonable price.
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- Terry
“
I ordered a water butt in April 26, and 3 delivery dates were missed, which i understand, but what i found disappointing was the lack of comms from the company. It was only when i rang them each time, that i found out what was happening, and when the new delivery date would be. A bit more proactive with paying customers i would suggest.
John
”
- John Wilcox
“
Ordering straight forward. delivered by DPD, unfortunately I wasn’t going to be in however DPD offered me the opportunity to select a safe place. On delivery the driver took a photo of my parcel in the safe place. Excellent service.
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- Nigel
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Good product, good price, fast delivery
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- Matthew Hutton
“
Purchased, delivered installed and rather depressingly shrinks in size when full, to the extent that the inflow is no longer level, but 4 or 5 cm's below the original height, which proceeds to drip.
It will be interesting to see if it returns to the original height when emptied.
A review was requested.
”
- Chris
“
Web site stated 18in Tru Drop planters in stock, however after waiting 2 weeks no delivery or response and items now shown as out of stock. After phoning and requesting refund I was informed I would be contacted same day for resolution. Still no response, very poor communication, hence will wait a few more days and raise issue with my credit card company.
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- Anonymous
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Today I received a very poor excuse of an email saying the item is out of stock, so I will get a refund in up to 5 days time! Too late for me to reorder from elsewhere and have the irrigation system set up.
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- FURIOUS
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I am currently awaiting an update - but after 4 weeks it's getting a bit silly and I will be requesting a refund.
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- Anonymous
“
Ordered Harcostar 227ltr water butt kit in grey, 48 hours later delivered safely in sturdy box - outstanding service! Bought new downpipes etc and assembled it yesterday, looks great. Well made, fair price and very sturdy. Still having problems understanding how you take the lid on and off, any help would be appreciated.
”
- Patricia Johnston
“
Ordering straight forward. Delivered by DPD, unfortunately I wasn’t going to be in however DPD offered me the opportunity to select a safe place. On delivery the driver took a photo of my parcel in the safe place. Excellent service.
”
- Nigel
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Thank you for such quick service and delivery. The item was well packed.
”
- Sue
