Water Butts Direct have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
2 Water Butts ordered and arrived sooner than expected. Great products reasonable price.
”
- Neil
“
We have just moved house and have inherited a water butt which didn’t have a lid for some reason I tried to find somewhere to buy just a lid no where local could help. Well yes Water Butts Direct supplied one that fitted perfectly and at a very reasonable price delivery was quick and the quality fantastic. Fantastic thanks!
”
- Paul
“
This is such a great product at a great price. I have joined it up with another water butt so the hose pipe
is now redundent'
”
- John
“
Garden Lake 200 litre bought as a direct replacement for a 20 year old Blackwall water butt. Virtually identical dimensions etc (found after a long internet search) made installation very simple. Decent quality tap and fittings. Delivery by DPD two days after ordering, sooner than scheduled.
”
- R
“
Easy to use website. Quick delivery time. Probably the one product I could find in white of 68mm square water butt diverter
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- Pauline
“
Very prompt delivery. Good product. Swift customer service aftercare. Thankyou.
”
- Anonymous
“
Purchased, delivered installed and rather depressingly shrinks in size when full, to the extent that the inflow is no longer level, but 4 or 5 cm's below the original height, which proceeds to drip.
It will be interesting to see if it returns to the original height when emptied.
A review was requested.
”
- Chris
“
Web site stated 18in Tru Drop planters in stock, however after waiting 2 weeks no delivery or response and items now shown as out of stock. After phoning and requesting refund I was informed I would be contacted same day for resolution. Still no response, very poor communication, hence will wait a few more days and raise issue with my credit card company.
”
- Anonymous
“
Today I received a very poor excuse of an email saying the item is out of stock, so I will get a refund in up to 5 days time! Too late for me to reorder from elsewhere and have the irrigation system set up.
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- FURIOUS
“
I am currently awaiting an update - but after 4 weeks it's getting a bit silly and I will be requesting a refund.
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- Anonymous
“
Very prompt delivery. Good product. Swift customer service aftercare. Thankyou.
”
- Anonymous
“
First class service
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- Margaret
“
Very efficient service, and prompt delivery of what I needed.
”
- David
