Water Butts Direct have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
The price was great, and everything I wanted was supplied (as described on the website). The butts are exactly what I wanted and fit well in a relatively confined space. I now await some useful rain.
”
- Philip
“
Good promt service, and a good product for the price.
The only thing I would suggest is a bit of info on how to fit/seal the tap, I had a small leak and had to empty the butt to put some tape on the thread. Not a real problem and will get another one for the other side of the house.
”
- Graham Nock
“
By far the best price out there for a water butt that size that I found. That it's recycled plastic has to be greener. It was easy to order (a friend sent me a link) which I did on a Monday and it arrived the following Saturday six days later.
”
- Anonymous
“
Prompt and efficient delivery. Smooth process from ordering.
”
- Jan
“
Really efficient delivery and the butt is just what I wanted
”
- Linda Robertson
“
Extremely quick delivery, so I was able to replace an old leaky one, and catch the weekend showers. Iit is a quarter full already and working well.
Great accesory pack, very satisfied.
”
- Richard
“
Purchased, delivered installed and rather depressingly shrinks in size when full, to the extent that the inflow is no longer level, but 4 or 5 cm's below the original height, which proceeds to drip.
It will be interesting to see if it returns to the original height when emptied.
A review was requested.
”
- Chris
“
Today I received a very poor excuse of an email saying the item is out of stock, so I will get a refund in up to 5 days time! Too late for me to reorder from elsewhere and have the irrigation system set up.
”
- FURIOUS
“
I am currently awaiting an update - but after 4 weeks it's getting a bit silly and I will be requesting a refund.
”
- Anonymous
“
Item arrived fine and customer service friendly, but was charged £51 to return item for a refund. Item was free to deliver and different couiers were used for the expensive collection.
Can't help feeling that I have been overcharged for this return, even if item was fairly large. For this reason, I am very unlikely to shop here again.
”
- Anonymous
“
Great service - good value for money, easy to order and my item was delivered on schedule.
”
- Julia
“
Good service and products
”
- Brian
“
Good promt service, and a good product for the price.
The only thing I would suggest is a bit of info on how to fit/seal the tap, I had a small leak and had to empty the butt to put some tape on the thread. Not a real problem and will get another one for the other side of the house.
”
- Graham Nock
