Water Butts Direct have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Good water butt at a competitive price
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- Hugh
“
Easy ordering and good price. More communication would be better as I had to follow up to see where my delivery was.
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- Anonymous
“
Swift delivery, good notifications, products looks sturdy, fair price
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- Ruth
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All present and correct , quick delivery.
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- Rob Richards
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I ordered 2 but at the moment I have only 1 delivery could you let me know when I will receive the other one JG
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- James
“
Excellent products at a fair cost. Helpful website too. Delivery was very quick and trouble free, so no problems. One star lost because the email acknowledgement of my order gave no information on the item actually ordered (useful to know), just an order reference number.
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- John
“
Purchased, delivered installed and rather depressingly shrinks in size when full, to the extent that the inflow is no longer level, but 4 or 5 cm's below the original height, which proceeds to drip.
It will be interesting to see if it returns to the original height when emptied.
A review was requested.
”
- Chris
“
Web site stated 18in Tru Drop planters in stock, however after waiting 2 weeks no delivery or response and items now shown as out of stock. After phoning and requesting refund I was informed I would be contacted same day for resolution. Still no response, very poor communication, hence will wait a few more days and raise issue with my credit card company.
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- Anonymous
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Today I received a very poor excuse of an email saying the item is out of stock, so I will get a refund in up to 5 days time! Too late for me to reorder from elsewhere and have the irrigation system set up.
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- FURIOUS
“
I am currently awaiting an update - but after 4 weeks it's getting a bit silly and I will be requesting a refund.
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- Anonymous
“
Great fast service. Good quality product. Highly recommended.
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- Peter
“
Excellent service, very pleased
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- Ian
“
Good service - speedy delivery. Driver left it in a secure place. Thanks!
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- Michael
