Water Butts Direct have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Had the product I needed at a competitive price . Well packaged and 2 day delivery ! All good and recommended!
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- Robert HW Leftwich
“
Some sites are selling the same items for a far greater price as well as up to £60 for carrriage so it was nice to have a discount code which negated any postage.
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- MICHAEL
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I have had these leaf catchers before so know the product. The price and delivery were very atractive for a good product. Will buy again if I need to.
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- Robert
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Good product,
Prompt delivery
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- Cecil
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When I ordered the water butt the website showed delivery in 3-4 weeks however I received a shipping confirmation after a few days which stated that for larger items I would be contacted to arrange a delivery slot.
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- Sue
“
Had the product I needed at a competitive price . Well packaged and 2 day delivery ! All good and recommended!
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- Robert HW Leftwich
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Purchased, delivered installed and rather depressingly shrinks in size when full, to the extent that the inflow is no longer level, but 4 or 5 cm's below the original height, which proceeds to drip.
It will be interesting to see if it returns to the original height when emptied.
A review was requested.
”
- Chris
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Web site stated 18in Tru Drop planters in stock, however after waiting 2 weeks no delivery or response and items now shown as out of stock. After phoning and requesting refund I was informed I would be contacted same day for resolution. Still no response, very poor communication, hence will wait a few more days and raise issue with my credit card company.
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- Anonymous
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Today I received a very poor excuse of an email saying the item is out of stock, so I will get a refund in up to 5 days time! Too late for me to reorder from elsewhere and have the irrigation system set up.
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- FURIOUS
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I am currently awaiting an update - but after 4 weeks it's getting a bit silly and I will be requesting a refund.
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- Anonymous
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Super efficient service and excellent communications
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- Michele
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Value for money and excellent service
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- Barry
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I have used Water Butts Direct before and was very happy with the service provided. So when wanting to increase my rainwater storage capacity I went back to them again. Have just had 6 large water butts delivered - ordering was easy and delivery was efficient with everything arriving safely. Have now installed all 6 and can save over 2000 litres more of rainwater in case of more heat waves and dry summers.
”
- Graham Madgwick
