Water Butts Direct have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Good water butt at a competitive price
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- Hugh
“
Easy ordering and good price. More communication would be better as I had to follow up to see where my delivery was.
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- Anonymous
“
Swift delivery, good notifications, products looks sturdy, fair price
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- Ruth
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Good product and fast delivery
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- George
“
Prompt service with delivery arriving on Christmas Eve , much sooner than anticipated so thank you. Product is exactly as ordered and ideal.
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- Jayne
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Good ordering system and prompt delivery. Good product!
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- David
“
Purchased, delivered installed and rather depressingly shrinks in size when full, to the extent that the inflow is no longer level, but 4 or 5 cm's below the original height, which proceeds to drip.
It will be interesting to see if it returns to the original height when emptied.
A review was requested.
”
- Chris
“
Web site stated 18in Tru Drop planters in stock, however after waiting 2 weeks no delivery or response and items now shown as out of stock. After phoning and requesting refund I was informed I would be contacted same day for resolution. Still no response, very poor communication, hence will wait a few more days and raise issue with my credit card company.
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- Anonymous
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Today I received a very poor excuse of an email saying the item is out of stock, so I will get a refund in up to 5 days time! Too late for me to reorder from elsewhere and have the irrigation system set up.
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- FURIOUS
“
I am currently awaiting an update - but after 4 weeks it's getting a bit silly and I will be requesting a refund.
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- Anonymous
“
Pump and butts good quality with necessary fittings. Customer service helpful and speedy response to queries
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- Chris
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Prompt service with delivery arriving on Christmas Eve , much sooner than anticipated so thank you. Product is exactly as ordered and ideal.
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- Jayne
“
Great fast service. Good quality product. Highly recommended.
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- Peter
