Water Butts Direct have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Think price is a tad high, it nice water butt locking lid fittings and pipe bonus
Good quality, this is my third one
”
- Alan
“
Local company, easy website, reasonable price and even better ordered and delivered within 5 days. Looks and feels good quality with plenty of pre drill holes...love it
”
- Nikki
“
Ordered Harcostar 227ltr water butt kit in grey, 48 hours later delivered safely in sturdy box - outstanding service! Bought new downpipes etc and assembled it yesterday, looks great. Well made, fair price and very sturdy. Still having problems understanding how you take the lid on and off, any help would be appreciated.
”
- Patricia Johnston
“
Great product, easy to install and really fast delivery!
”
- Jane
“
Prompt delivery and easy to assemble.
Very pleased to be using rainwater for my plants.
”
- Alan
“
Just received my order so can only review the process not the quality of the product but the order experience and delivery was first class and speedy - via DPD - was excellent. Would definitey purchase again from this company
”
- Phillip
“
Purchased, delivered installed and rather depressingly shrinks in size when full, to the extent that the inflow is no longer level, but 4 or 5 cm's below the original height, which proceeds to drip.
It will be interesting to see if it returns to the original height when emptied.
A review was requested.
”
- Chris
“
Web site stated 18in Tru Drop planters in stock, however after waiting 2 weeks no delivery or response and items now shown as out of stock. After phoning and requesting refund I was informed I would be contacted same day for resolution. Still no response, very poor communication, hence will wait a few more days and raise issue with my credit card company.
”
- Anonymous
“
Today I received a very poor excuse of an email saying the item is out of stock, so I will get a refund in up to 5 days time! Too late for me to reorder from elsewhere and have the irrigation system set up.
”
- FURIOUS
“
I am currently awaiting an update - but after 4 weeks it's getting a bit silly and I will be requesting a refund.
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- Anonymous
“
Very fast efficient service
”
- Anonymous
“
Ordered Monday morning, delivered Tuesday lunchtime. How's that for service. Well done.
”
- David
“
Arrived sooner after I ordered my water butt plus delivery service arrived early evening between timescales
”
- Hugh
