Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,088 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,088 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bird table one month ago, and received an email confirming the order. I have discovered today that the money I paid was refunded the same day as my order, but no-one told me. I have been waiting a month for an order which is never going to arrive! What a rubbish company!”

Helpful Report

“We purchased a replacement water butt as our old one (stood on the same stand for 5+ years) developed a crack after winter frosts. The water butt was the same size, however when we finally got rain and it filled up, the water butt buckled and is now unusable. Water Butts Direct were not helpful and refused to accept any responsibility, blaming my stand (which had no signs of damage). Avoid!”

Helpful Report

“I have been sent a water butt with instructions and fittings that just don't work - when you speak to customer services they are no help. They have the product made by a third party and just shipped to you so they are not even familiar with the products they are selling. Suggest you avoid.”

Helpful Report

“Order placed on 14 May this year still not delivered on the 22nd May, no response to emails.”

Helpful Report

hi Roger with investigation it looks like unfortunately your replies were to the noreply order confirmation email. please email through to cs@gm8group.com and we'll happily look in to your query and order kind regards Water Butts Direct

“Excellent service, ordered one day, arrived the next day, and only £2.99 delivery charges Now got it in situ, waiting for it to fill up with rain water”

Helpful Report

“Not a good first experience. Basically they sent a bungled order. Got only one of the 2 butt's I ordered, and I got a stand I didn't order. Also, nowhere in their confirmation of the order do they state the particulars of the order. The 2 agents who helped me on the phone were courteous and helpful.”

Helpful Report

“I bought the whole kit therefore I need a hole for the hose. I find it a bit annoying that i have source a 27mm drill before I can assemble and use it. A bit penny pinching.”

Helpful Report

“Stillhavent recieved it,2 weeks after purchase.”

Helpful Report

“Delivered very quickly. Good quality product.”

Helpful Report

Hi Mary Thank you so much for your review! We hope to see you again, if you need anything don't hesitate to get in touch Kind regards Jess @ Water Butts Direct

“We ordered the 275L Noblesse Decorative Water Butt. It wasn't made clear on the website that this comes with a large wooden pallet. We asked the delivery driver to take the pallet away and he refused. We asked Water Butts Direct to collect it and they refused, telling us that we should leave it outside our front gate and a passerby will surely pick it up by the next day. It's been there for 4 days now and no one has picked it up. We live in SE London and don't have a car so disposing of it is a real pain. If we had known about the pallet before we wouldn't have made the order. We're disappointed that Water Butts Direct hasn't taken ownership of this issue- the pallet is theirs and not ours.”

Helpful Report

“Excellent item, had minor issue with delivery being a day later than planned but issue was resolved really quickly. Great to ring and be able to speak to someone straight away and discuss the order.”

Helpful Report

“We placed an order (2000030520) on the 16th August. We have chased twice and the courier was blamed for the failure to deliver. The webpage says 10 days, the staff say 14 days for delivery and a month later we still don’t have our water butt. Use someone else.”

Helpful Report

Hi Kath, We do apologise for the delay Please be assured your order is being chased. Soon as we have a response we will be in touch Kind regards Customer service

“Speedy efficient delivery of a slim line water butt. Easy to connect up and now just waiting for the rain!”

Helpful Report

“The three water butts I ordered arrived very quickly. I was very pleased with two out of three, the slimline polybutts, which are well made and solid. However, the one disappointing thing was the base of the Strata Slimline which was in four parts and had to be taped together. The Strata itself was a good size and well made. I still think the service and quality is worth 5 stars and recommend the company.”

Helpful Report

“wrong order delivered, Jess sorted it out same day, excellent service, good product, needed thread tape to seal taps, looking good so far, rain today hopefully, will be back to waterbutts direct, thanks.”

Helpful Report

“can't get the base out of the main butt!!!! Please advise what to do.”

Helpful Report

“Easy to place the order and very swift delivery!! Well done”

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“Did exactly what anyone could expect. Great service.”

Helpful Report

“Nice product just connected. It would be nice to have more comprehensive instructions about the fittings and accessories.”

Helpful Report

“Excellent British made butt - even had markings on lid for drainpipe "insertion". Very reasonable price AND arrived pronto. Very happy -as will the plants/lawn be uponst usage of the "saved" water.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,088 reviews