Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,477 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 11th August 2026

Jonathan

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All of my items arrived in the time expected. Will install them next week.”

Helpful Report

“Staff very helpful. Water Butt is well made I am very happy with my purchase.”

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“Good product, Prompt delivery”

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“The product is great however the communication could be better. When I ordered the water butt the website showed delivery in 3-4 weeks however I received a shipping confirmation after a few days which stated that for larger items I would be contacted to arrange a delivery slot. However this did not happen and the water butt just turned up with no warning in less than a week. Had I known delivery was going to be so quick I would have ordered later”

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“Had the product I needed at a competitive price . Well packaged and 2 day delivery ! All good and recommended!”

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“Super efficient service and excellent communications”

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“Very good communications the water butts arrived today. The only difficulty was Evri using the letter II in the tracking number I thought it was a 1 (one). Not sure e why they can’t use say B or H which cannot be taken either way!”

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“I ordered two Water Butts - 300L Helena Amphora Water Butt In Terracotta Effect 300L Maurano Stone Effect Water Butt - Sandstone Both delivered promptly Very happy with them - Both well made and the taps are well fitted and work perfectly”

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“Value for money and excellent service”

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“Excellent Value and fast delivery, thank you! The only let down was that the large box was left outside our neighbour's front door rather than our own!”

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“I have bought many times from them without any problems. However my latest order took 10 days to arrive via EVRI. Perhaps they should consider using another shipper?”

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“Speedy delivery and product description accurate”

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“I have used Water Butts Direct before and was very happy with the service provided. So when wanting to increase my rainwater storage capacity I went back to them again. Have just had 6 large water butts delivered - ordering was easy and delivery was efficient with everything arriving safely. Have now installed all 6 and can save over 2000 litres more of rainwater in case of more heat waves and dry summers.”

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“Prompt delivery. Goods as described (replacement lid and tap) and easy to fit.”

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“Ordered on line which was fairly straightforward but there is a help line which was staffed and answered. I have only received part of my order as the rest is made to order direct from the manufacturer so I will wait to see what happens there. Some sites are selling the same items for a far greater price as well as up to £60 for carrriage so it was nice to have a discount code which negated any postage. I actually purchased 4 butts in total so perhaps a further reduction could have been applied?”

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“Clear description of products quick delivery, buying my second one.”

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“Swift delivery and good product. No complaints.”

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“Our slimline Waterbutt arrived very quickly & as described. Thank you. We are very pleased with it.”

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“very easy to purchase, good communication and quick delivery”

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“I am very happy with the service I have had from Water Buttd Direct Easy to order as was kept up with delivery times Thank you”

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Water Butts Direct is rated 4.5 based on 2,477 reviews