Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,090 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,090 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. Had to contact them regarding size of water butt tap and got a prompt reply with links to the products I could use. Delivered within a week of ordering. Only wished I'd ordered 2 as my other tap is leaking.”

Helpful Report

“It was difficult to find a supplier of the silver disc water butt freshener. Delighted to find one one here. Easy to order, prompt delivery.”

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“It fitted and it does its job, all I ask of it.”

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“Fast, efficient & friendly service”

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“Recieved the water butt on timt(10 working days), It is very good quality and looks really good, we are very pleased with it.”

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“Bought 2 x 200 ltr butts and an additional 2 mtr hose and coupling to link to an existing water butt. Must say these butts are excellent value. The opted for these from Water Butts Direct is I was satisfied when I purchased the same butts at a previous address about 5 years ago. Really good value for the money and a good product.”

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“Very good purchase. Delivery as expected. Quality of products good, however the instructions suggest that a washer should be placed both inside and outside the container when fitting the tap and filler in a hole that one drills themselves. Unfortunately the kit provided did not include 2 washers per item, therefore I had to improvise rather than spend 2 hours and 10 miles getting 2 washers. I suggest that future kits include 2 washers.”

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“Very speedy service”

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“Good quality and prompt delivery.”

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“I recently placed an order for a wall mounted water butt. It arrived promptly with good instructions. It was straightforward to fit and it is made to a high quality.”

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“Setup,waiting for the first downpour”

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“I purchased the 500L Burgundy water butt and associated 3P diverter. I cannot fault the service, communications and prompt delivery. The items themselves are good quality and they work! The fitting instructions are OK. I received some very good and honest advice from the company over the telephone prior to purchase. However, just one thing irritated me - the two lower bungs at the bottom of the butt were both pre-fitted and both leaked! Its a small thing but when you are paying £400+ for a product you should not expect it to leak. All it would have taken was a bit of PTFE tape! Just meant extra time and extra hassle for me. Maybe I'm nit-picking so overall I would give the company 5 stars.”

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“The Strata water butt we purchased the diverter hose was not long enough To reach the fall pipe. We were able to successfully replace this with a longer hose pipe from Waterbutt direct. Excellent value and delivery.”

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“Attractive and solid water butt. Excellent customer service from the company.”

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“The Butt meets the specification advertised and has been installed. Alas no rain to fill it!!!”

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“Wire reinforced pipe to connect water butts. Worked well.”

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“Excellent service and quality product. Delivered as specified.”

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“Good looking water butt and easily set up.”

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“Easy transaction with quick delivery. Product was of very good quality.”

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“Placed an order. It was delivered on schedule, as promised. Can't ask for any more.”

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Water Butts Direct is rated 4.6 based on 2,090 reviews