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Water Butts Direct Reviews

4.6 Rating 2,266 Reviews
89 %
of reviewers recommend Water Butts Direct
Company Reviews Product Reviews
1,254
 Questions Insights Metrics Info
4.6
Based on 2,266 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Peter
Verified Buyer
“Great fast service. Good quality product. Highly recommended.”
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Linda
Verified Buyer
“We are blown away by the water butts they will majke a fantastic feature in the garden instead of the ugly old ones.”
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Paul
Verified Buyer
“Item received in a damaged box - with no protection for the WaterButt. Instructions are poor - and had to refer to the Internet on how to assemble. I escalated the poor delivery and packaging to Water Butts - who did NOTHING with my complaint. I think that pretty much covers it......”
Helpful Report
Hi Paul, I am sorry to hear your order arrived damaged. Please send your order details ect to our Customer Services team at cs@gm8group.com so we can look into this further. Unfortunately, as this is a reviews website we cannot your order details here. Mandy
Peter
Verified Buyer
“Great product well packed & delivered on time.”
Water Butts Direct 5 star review on 6th December 2025
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James
Verified Buyer
“I ordered 2 but at the moment I have only 1 delivery could you let me know when I will receive the other one JG”
Helpful Report
Good Afternoon James, I assume you have received your second parcel. If not, please contact as at cs@gm8group.com with your order details so we can investigate further. Mandy
John
Verified Buyer
“Excellent products at a fair cost. Helpful website too. Delivery was very quick and trouble free, so no problems. One star lost because the email acknowledgement of my order gave no information on the item actually ordered (useful to know), just an order reference number.”
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Alison Jones
Verified Buyer
“It's perfect! Very neat shape, will fit into a little corner perfectly, and compliment the other waterbutts I already have. If everyone does a little bit in their own garden, it'll help nature get on with being amazing!🌱”
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Andrew
Verified Buyer
“Quality product at a reasonably proce”
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Jennifer
Verified Buyer
“Exactly what I'd expected. Thank you.”
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Anthony
Verified Buyer
“Delivered earlier than expected. Not in use as yet but all looks good so far. Hope to install soon.”
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Anonymous
Verified Buyer
“Easy ordering and good price. More communication would be better as I had to follow up to see where my delivery was.”
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Heather
Verified Buyer
“Just what I wanted to save water to use on my garden”
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Stan
Verified Buyer
“When I bought the water butt kit from B&Q I hadn’’t realised that the kit was for a standard drainpipe. I thus purchased the correct water diverter for mini flo drainpipe from yourselves. This came punctually and is now fitted and working. A pity I now have a standard kit doing nothing.”
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Colleen
Verified Buyer
“They were packed very well and put In my shed will fit them at the weekend but look very good”
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Ian
Verified Buyer
“Excellent service, very pleased”
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Margaret
Verified Buyer
“Fast efficient delivery. Pleased with product.”
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Michael
Verified Buyer
“Good service - speedy delivery. Driver left it in a secure place. Thanks!”
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Anonymous
Verified Buyer
“Easy process, quick delivery 👍”
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Chris
Verified Buyer
“Good product as advertised, delivered promptly ( by very helpful driver!) Would recommend”
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Mick
Verified Buyer
“Not installed yet but the product looks OK, priced competitively and order delivered as per email.”
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Water Butts Direct is rated 4.6 based on 2,266 reviews
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