Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,219 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,219 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Very prompt delivery. Good product. Swift customer service aftercare. Thankyou.”

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“2 Water Butts ordered and arrived sooner than expected. Great products reasonable price.”

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“Timely delivery. Yet to install.”

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“We have just moved house and have inherited a water butt which didn’t have a lid for some reason I tried to find somewhere to buy just a lid no where local could help. Well yes Water Butts Direct supplied one that fitted perfectly and at a very reasonable price delivery was quick and the quality fantastic. Fantastic thanks!”

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“First class service”

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“Very efficient service, and prompt delivery of what I needed.”

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“Pleased and butt arrived sooner than I expected. Thanks so much. :)”

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“This is such a great product at a great price. I have joined it up with another water butt so the hose pipe is now redundent'”

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“Good product delivered on time”

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“Good value 100L wateer butt with prompt delivery”

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“Easy to order online with lots of choice. Arrived quickly. Haven't set up yet but instructions included”

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“The water butt is perfect BUT unfortunately the delivery person throw it over a seven foot gate, the water butt was not damaged thank goodness.”

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“Delivered swiftly. Well packaged. I intend to use as a thermal heat mass in greenhouse which is being prepared for winter and this neat water butt will sit in the corner of a 6x6ft gfreenhouse. It's black as well ..the colour for heat mass..so delighted with product. Delivered in the middle of a storm as well..welldone courier. Thank you Cathy”

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“Swift delivery”

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“Having ordered 2 water butts from the company, with a good experience, I decided to place an order for 1 200 litre aerobin. Unfortunately my experience this time was poor all round. Firstly the one I ordered wasn't available (despite being in stock). This was communicated a week later that a replacement colour would be sent. I asked for this to be delayed by 1 week as I was about to go on holiday, which they agreed, but then sent it anyway. It arrive d while i was away, ;wft with a neighbour several doors away and no indication who it was left with. Understand delivery issues are not fault of comany, however absilutely no assistance in helping me locate and meant I was just knocking on every neighbours house trying to locate. Once I unboxed and tried to assemble the thing, was a complete disaster and ended up with broken panels. Zero resolution from custoemr services, despite multiple emails, photo evidence. I gave up in the end after 2 weeks and the aerobin went to the tip. I left a review for the aerobin composter, however water butts direct have chosen to not publish this to the product page and the 200litre aerobins have zero reviews on this site - curious! I have no faith that any issues will be resolved with this company and therefore woul d not purchase anything again from them in the future.”

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“I ordered 3 items from Water Butts at the start of July 2025 , 2 of which arrived promptly. However the 3rd item, priced £17 has not arrived. I contacted the company in August and they sent another item via Evri. The delivery advice first said it was being delivered that day, then it said it would be delivered the next working day. Nothing has arrived yet, despite contacting Water Butts. Not impressed as this saga started 3 months ago...”

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Please send your order details to Customer Services at cs@gm8group.com so we can assist as this is a review platform and we cannot access your details here. Mandy

“Arrived very promptly, exactly as advised. Water Butt perfect. Thanks.”

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“The water butt has only just arrived so not sure what sort of review I can write.”

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“Was not able to see how order was progressing or when it would be dispatched. First I knew was when I got an email telling me it would be delivered that day Also not that chuffed with the shape of the butts themselves. Their footprint is bigger than norms water butts. And you need to have long arms and be very flexible to unscrew the tap from inside to set it up”

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“8 days later the tap still hasn’t arrived.”

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Hi Dave, we can't access your order details on here as it is a reviews website. Please e-mail us at customer services: cs@gm8group.com with the details and we will look into this for you. Mandy

Water Butts Direct is rated 4.6 based on 2,219 reviews