Water Butts Direct Reviews

4.60 Rating 317 Reviews
93 %
of reviewers recommend Water Butts Direct
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Within 5 Days
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

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54 Wilbury WayHitchin SG4 0TP, ,

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Good quality water butts, many styles to choose from!!
I ordered a replacement tap for my water butt. This was dealt with promptly. Unfortunately, the tap did not fit, but I was sent a replacement by return soI cannot fault the customer service.
I have yet to receive my water butt so I do not know why I am being asked to review it. When it turns up I hope I have reason to improve my score,
Hi Julia, apologies to see you've received that review request before you've received your product. I've been informed customer support have been in contact with yourself so please address any questions or concerns directly to them for immediate assistance.
Kind regards,
Water Butts Direct.
Very happy with my wormery. It was easy to put together with your clear instructions. All going well so far. It is still a bit early to drain off the first liquid compost but I am sure all will be well
Excellent product, as advertised, and excellent service.
Butt reasonably packaged and delivered very quickly
Water butt exactly as described and very quick and efficiently delivered. Thanks very much
Haven't filled it yet but good quality and excellent installation instructions
Good quality butt, bought to replace very old butt from Wickes as it is a direct replacement and Wickes have changed theirs
Purchase as expected. Easy to assemble and already in use.
Very pleased with purchase
I recently ordered a new base for my water butt however I was sent a butt instead. The mistake was rapidly rectified and the base was delivered within 48 hours and the butt collected. Throughout I was impressed by the customer care and very rapid correction of the initial mistake. I will certainly reuse Water Butts Direct again for value for money, speed of delivery, resolution of problems and attention to customer satisfaction.
I was kept informed of delivery and received an excellent product. Well satisfied.
Great product (1200L Water Butt and accessories) and very helpful aftersales team when I contacted them about accessories. Very pleased with final product.
Needed an extra large box to store our air tent. Looked online and found the company did them and at the best price around. Arrived within 4 days. Fab service kept me upto date with the order.
Quality products in a wide range of sizes and styles.
Order was easy to do on the website and arrived quickly.
Very pleased.
Very pleased with the new water butt
Look very elegant, great quality, as advertised and fast delivery.
Can't get through on the phone, always engaged and when email enquiry through no one comes back to you!
Mr Adams - Hampshire
Hi, apologies to hear you've had trouble getting through - please understand we can are currently dealing with limited staff in the office due to social distancing and a very high demand of orders. Please email our customer support again and I'll ensure they look out for your email and respond as soon as possible - cs@gm8group.com
Kind regards,
Water Butts Direct
Waterbutts arrived very quickly.

Both butts look excellent, can't wait to get them installed and planted up.
Water butt delivery good but piece of the lid clip was broken.
Hi Cheryl, sorry to hear you've received your lid with a broken clip. This must of been damaged during it's transportation from our warehouse to your address so we will chase this up with the courier company used. In the meantime, please email our customer service team who will be happy to deal with your issue - cs@gm8group.com

Kind regards,
Water Butts Direct
Water Butts Direct is rated 4.60 based on 317 reviews