Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,322 Reviews

89 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 7th March 2026

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, arrived the following day, impressive!”

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“Ive heard from family and friends that the products are good, but my experience of the company has not been great. They advertise products as IN STOCK, but now I am receiving emails telling me of delays. Having researched om trust pilot this seems to be their method. It feels dishonest and I am considering cancelling my order and searching elsewhere.”

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“Next day delivery”

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“Absolutely perfect and more aesthetically pleasing than other water butts advertised.”

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“The item I ordered arrived within three days; I was veyr happy wtih how quickly I received my order.”

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“Great selection of products at reasonable prices. Fast dispatch and delivery.”

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“I'm very happy with my small, slimline water butt. Arrived next day and was better quality than I had anticipated. It went together very smoothly and the holes had been predrilled. Easy to install and the tap doesn't leak.”

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“Iran’s not received yet🤔”

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“Great item and brilliant service thankyou. 👏”

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“Very pleased with the water butt Just as shown online Arrived within a couple of days of ordering Great product & excellent service 👍😊”

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“I placed my order on 26 March for over £1400 worth of products. The accessories came within a few days followed by one of the water butts. The two final water butts didn’t arrive within the stated delivery period granted there was a bank holiday weekend but still late. I phoned customer support who stated it would be a further week before delivery as it was being shipped direct from their supplier. One week later still no delivery. The order status on my customer page said it was shipped and the order complete. I called customer support who claimed the order was complete but would now check with their supplier and let me know what was happening. No feedback from customer support but the next day the shipping company called to arrange delivery which arrived on 21st April. I suggest you change your delivery company because on the shipping documents it showed it was picked up on 3rd April and obviously just sat in the shipping warehouse for over two weeks. Poor delivery service and attention to detail.”

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“Good delivery, replaced my existing butt which developed a leak fitted straight onto the existing stand and fittings.”

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“Great service. Easy to find what I needed online, straightforward to order it, and it arrived very quickly.”

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“easy to order and promptly delivered”

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“Excellent purchase. Simple connection to second butt. Very pleased. Would recommend.”

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“Lovely prodict - BETTER than it looks in the pictures. The texture on the model we chose is deep, and cutting the hole for the overflow, the material is really thick. This is NOT cheap blow-moulded stuff. The top can be removed fairly easily. I've personally cut a hole for a direct drainpipe fill, and also a smaller hole for a submesible pump. All really good, money well spent.”

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“Great water butts. Arrived in a couple of days. If you could just organise some rain to fill them....”

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“Product seems good and well-made, and was good value for money. The only reason for a less than perfect score is that the item arrived without any warning whatsoever and it was pure luck that I happened to be in when it did. Logistics seem to be provided by something called GM8. I received an email telling me that my item has been dispatched three days after it arrived. The driver said it happens all the time. Just sayin'!”

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“It was promised by 9.00 pm yesterday. So far … nothing. Evri say they have it. Could have fooled me.”

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“Great service and a reasonable price.”

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Water Butts Direct is rated 4.6 based on 2,322 reviews