Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,435 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered from them before so knew the products were good quality. Disappointed not to get an answer from a question I asked, disappointed not to get a message to tell me delivery would be delayed, less than impressed - when I rang to find out what was going on, after expected delivery date had passed - to be treated as though I was asking for more than could be expected, then even less impressed when the butt arrived with no warning, it's not exactly the size of package than can be tucked behind a flower pot! So, product great, customer service is shocking!”

Helpful Report

“I highly recommend Water Butts Direct. I've bought four 1000l butts from them so far, and plan to buy more in the future.”

Helpful Report

“I can't provide a meaningful review of the item as it has yet to arrive. The vendor states it was despatched to the courier & received by them locally over a week ago. Correspondence requesting an update as to its whereabouts has, to date, apparently been ignored.”

Helpful Report

“From ordering to delivery all went well. I have ordered on three seperate occasions and have no complaints.”

Helpful Report

“Great range and easy to order. The water butt is great and exactly as described. I knocked a star off as it took a month to be delivered but would still use this company again.”

Helpful Report

“Water Butts Direct were a pleasure to deal with. Helpful, honest & polite. Very pleased with our new water butt.”

Helpful Report

“Poor quality and over priced. Very cheap tap and the threaded boss where it screws in was blocked with plastic which I had to carefully drill out before fitting the tap. Fast delivery arrived earlier than quoted.”

Helpful Report

“I have had these leaf catchers before so know the product. The price and delivery were very atractive for a good product. Will buy again if I need to.”

Helpful Report

“Excellent fast dispatch, but disappointed that Evri were the delivery partner. Said it was out for delivery on a Friday and finally turned up on Sunday afternoon!”

Helpful Report

“Stephen handled my issue with great skill and diplomacy. Paul Goodrum”

Helpful Report

“Delivered with care, easy to install as long as you have the right tool for cutting out a hole.”

Water Butts Direct 5 star review on 1st August 2026

Helpful Report

“An easy to use website, with good variety of products. My recent orders have been quickly dispatched and delivered. Installation of the butts was straightforward.”

Helpful Report

“Great quality 200 litres water butt that looks really nice in the garden too. Delivery was fast with no issues”

Helpful Report

“It is being delivered this morning, so can't give you a review yet unfortunately.”

Helpful Report

“It came well packaged and on time, it is exactly what I wanted and it looks good, would definitely buy again from water butts direct, very happy”

Helpful Report

“I was a little bit confused at first,I couldn’t see were to order 2mitre’s pipe,but eventually I found it.The pipe came early n was pleased with it Many thanks”

Helpful Report

“Great service and a good price”

Helpful Report

“Quick delivery product as decribed”

Helpful Report

“Very happy with the service, items as described and arrive well packaged.”

Helpful Report

“Able ti supply a replacement tap for my water butt. Item was tracked and arrived quickly”

Helpful Report

Water Butts Direct is rated 4.5 based on 2,435 reviews