Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,221 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I receive my Waterbutt ill write a review.”

Helpful Report

“I ordered 3 items from Water Butts at the start of July 2025 , 2 of which arrived promptly. However the 3rd item, priced £17 has not arrived. I contacted the company in August and they sent another item via Evri. The delivery advice first said it was being delivered that day, then it said it would be delivered the next working day. Nothing has arrived yet, despite contacting Water Butts. Not impressed as this saga started 3 months ago...”

Helpful Report

Please send your order details to Customer Services at cs@gm8group.com so we can assist as this is a review platform and we cannot access your details here. Mandy

“Order placed 6th Sept. Water Butts Direct sent email 11th Sept wanting feedback on item; I sent email to customer service about non-delivery. Evri sent email 13th Sept that it had received item. Didn't here back from Water Butts Direct until 15th Sept, email said item had been shipped. Evri then said item would arrived on 16th Sept. However, it took Evri until late 18th Sept to deliver water butt (after at least 2 delays). Did Evri loose water butt? DON'T USE EVRI.”

Helpful Report

“Web site stated 18in Tru Drop planters in stock, however after waiting 2 weeks no delivery or response and items now shown as out of stock. After phoning and requesting refund I was informed I would be contacted same day for resolution. Still no response, very poor communication, hence will wait a few more days and raise issue with my credit card company.”

Helpful Report

I am sorry to hear that you have had issues with your order. As this is a reviews website we cannot access your order details on here. Please therefore contact us at Customer Services and we will look into this for you. Mandy

“Where are the water butts? You took my money but no delivery! Only got one star because I couldn’t give none.”

Helpful Report

I am sorry to hear you have not received your order. As this is a reviews platform, please can you send your order details, ect to our Customer Service team at cs@gm8group.com so we will be able to look into this for you. Mandy

“Try delivering it before you ask for a review”

Helpful Report

“I cant leave less than 1 star or I would have done so. I ordered 3 items over a week ago so that I could set up an irrigation system in my garden for when I am on holiday. Water Butts confirmed my order took payment and I awaited delivery. Today I received a very poor excuse of an email saying the item is out of stock, so I will get a refund in up to 5 days time! Too late for me to reorder from elsewhere and have the irrigation system set up. No headed email or proper apology just this message. I DO NOT RECOMMEND!.... good afternoon unfortunately the item ordered is not in stock, therefore I have cancelled your order. the refund was processed to the original payment method this should be with you in the 3-5 business days kind regards Stephen”

Helpful Report

“The company lets you order and pay for out of stock goods and only refunds you when you enquire as to where your package is.My one star review takes into account Steven Haggaths speedy reply to my email and a swift refund.PS Be warned that when phoning you might get a loud shrill in your ear,I did and wasn’t pleasant.”

Helpful Report

“Communication with this company is dreadful. I ordered 2 water butts, received confirmation email of my purchase, then nothing. Chased it up, a while later got a response saying there had been problems but I'd get my order no later than a couple of weeks' time. Asked for a tracking number, didn't get a response. When the deadline came and went, chased up again, and again, then got an update saying one item would be delivered, another would be delayed again. Asked to receive regular updates and was told "we're in a very busy period with hundreds of orders each day and it's almost impossible at times to keep customers up to date". Some more time passed, one was delivered, one wasn't...chased up again...eventually received the second item, 38 days after purchase. Unfortunately a hosepipe ban is due tomorrow and I have a brand new, empty water butt to not use immediately. Lucky it's apparently going to rain the next few days. Given the poor comms and delivery delays, I'll take my money elsewhere next time.”

Helpful Report

“Extremely disappointed that there is no drain pipe connection. If not supplied, this should be made clear so customers can add this to the order. what a waste of timer. wont be using this company again.”

Helpful Report

“rude staff on the phone”

Helpful Report

“I placed an order at the beginning of June, a couple of weeks later I was told there was a delay but my order would be on it’s way by 23rd June. I chased the order twice after the date but still no sign of it. I gave up after a month of waiting. Customer service is appalling, avoid this company at all costs.”

Helpful Report

“I ordered a bird table one month ago, and received an email confirming the order. I have discovered today that the money I paid was refunded the same day as my order, but no-one told me. I have been waiting a month for an order which is never going to arrive! What a rubbish company!”

Helpful Report

“We purchased a replacement water butt as our old one (stood on the same stand for 5+ years) developed a crack after winter frosts. The water butt was the same size, however when we finally got rain and it filled up, the water butt buckled and is now unusable. Water Butts Direct were not helpful and refused to accept any responsibility, blaming my stand (which had no signs of damage). Avoid!”

Helpful Report

“I have been sent a water butt with instructions and fittings that just don't work - when you speak to customer services they are no help. They have the product made by a third party and just shipped to you so they are not even familiar with the products they are selling. Suggest you avoid.”

Helpful Report

“Order placed on 14 May this year still not delivered on the 22nd May, no response to emails.”

Helpful Report

hi Roger with investigation it looks like unfortunately your replies were to the noreply order confirmation email. please email through to cs@gm8group.com and we'll happily look in to your query and order kind regards Water Butts Direct

“This is the second butt that i have bought to match the origional,side by side on the back of my garage.The butts are good but the service is very poor!As i did not purchase a second diverter kit they did not supply the very nessary parts to allow you to fill the but, and blank caps for the other outlets to give a pleasing finish. I am sure the person dealing with complaints has never fitted a water and does not know what i am writing about.”

Helpful Report

“No email confirming order or order number. Delivery was slow (10 days) from 30 miles away Water butt requires me to cut/drill holes in it to to use a diverter Requested support through the website but no one replied. Called the help desk. Left on hold and then call rejected. Called again. Support guy was unfriendly and unhelpful. Wouldn't even give me his name so I could mark the email for his attention to him a photo of the problem, even though I'd introduced myself at the start of the conversation.”

Helpful Report

“Web site says in stock, place the order and weeks later it has not arrived because it was not in stock. Just checked the web site tody 31/03 and it still says in stock when clearly its not.”

Helpful Report

“DPD delivered to wrong address and returned Water Butt to Argos Epsom. Water Butt Direct customer services were rude and poor.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,221 reviews