Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,087 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,087 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bird table one month ago, and received an email confirming the order. I have discovered today that the money I paid was refunded the same day as my order, but no-one told me. I have been waiting a month for an order which is never going to arrive! What a rubbish company!”

Helpful Report

“We purchased a replacement water butt as our old one (stood on the same stand for 5+ years) developed a crack after winter frosts. The water butt was the same size, however when we finally got rain and it filled up, the water butt buckled and is now unusable. Water Butts Direct were not helpful and refused to accept any responsibility, blaming my stand (which had no signs of damage). Avoid!”

Helpful Report

“I have been sent a water butt with instructions and fittings that just don't work - when you speak to customer services they are no help. They have the product made by a third party and just shipped to you so they are not even familiar with the products they are selling. Suggest you avoid.”

Helpful Report

“Order placed on 14 May this year still not delivered on the 22nd May, no response to emails.”

Helpful Report

hi Roger with investigation it looks like unfortunately your replies were to the noreply order confirmation email. please email through to cs@gm8group.com and we'll happily look in to your query and order kind regards Water Butts Direct

“This is the second butt that i have bought to match the origional,side by side on the back of my garage.The butts are good but the service is very poor!As i did not purchase a second diverter kit they did not supply the very nessary parts to allow you to fill the but, and blank caps for the other outlets to give a pleasing finish. I am sure the person dealing with complaints has never fitted a water and does not know what i am writing about.”

Helpful Report

“No email confirming order or order number. Delivery was slow (10 days) from 30 miles away Water butt requires me to cut/drill holes in it to to use a diverter Requested support through the website but no one replied. Called the help desk. Left on hold and then call rejected. Called again. Support guy was unfriendly and unhelpful. Wouldn't even give me his name so I could mark the email for his attention to him a photo of the problem, even though I'd introduced myself at the start of the conversation.”

Helpful Report

“Web site says in stock, place the order and weeks later it has not arrived because it was not in stock. Just checked the web site tody 31/03 and it still says in stock when clearly its not.”

Helpful Report

“DPD delivered to wrong address and returned Water Butt to Argos Epsom. Water Butt Direct customer services were rude and poor.”

Helpful Report

“I did not like the way in which I was spoken to by your staff and treated.”

Helpful Report

“Review asked for and itme not recieved! How does that work??”

Helpful Report

Hi Janet, if you could e-mail cs@gm8group.com with your order details we can check your order status for you. The e-mails asking for a review are sent out automatically after you have placed an order. Mandy

“Ordered over a week ago, called Customer Services, no indication when waterbutts x2 would be delivered.”

Helpful Report

If you could forward your name and order details to Customer Services at cs@gm8group.com we can look into this for you. Mandy

“Only a 1 as I am yet to receive my water butts, and I haven't had notification of when they are arriving”

Helpful Report

“I purchased over £500.00 for my butt but it is continually leaking from the back hole, it is staining my tiles.?? i did purchase to request for one of the grip plugs for the basket for the shrubbery.. twice i fack but yet noone got back to me even to this day!!”

Helpful Report

hi Karrien I don't recall seeing anything of this nature in our inbox, could you please email to cs@gm8group.com along with your order and we'll take a look in to this for you we will need photos of the leaking and discuss with our supplier, otherwise you can also call 0800 688 9825 to discuss this kind regards Stephen @ Water Butts Direct

“Great - but...... Super sturdy water but that fits the space - was not cheap but is perfect for what we need - however: No instructions how to fit the diverter. Delivered to the WRONG ADDRESS. No response from customer services regarding the wrong address when I emailed after I had rescued / found it. Nothing. (ordered March, email to customer services in April, review June 2024)”

Helpful Report

“Contacted customer service as water butt had not arrived, said they were having problems with their carrier, ask them to phone them but unable to, they would email, still not heard anything, ill probably cancel and reorder with someone else, disappointed”

Helpful Report

“Have not received the product”

Helpful Report

“Stillhavent recieved it,2 weeks after purchase.”

Helpful Report

“Not received yet so how can I view it!”

Helpful Report

“Rude telephone staff and no information provided re the installation process for a replacement Graf tap. I originally purchased the most expensive largest Graf Water Butt - £300+”

Helpful Report

“Very poor delivery, poor quality product. I called the customer service line to ask why I had only received 1 of my four boxes and I was told by a rude phone operative that it was not his fault and he would call me back with delivery times. He never called back and the remaining 3 boxes turned up over 3 days. I will not use water butts direct again.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,087 reviews