Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,137 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Try delivering it before you ask for a review”

Helpful Report

“I cant leave less than 1 star or I would have done so. I ordered 3 items over a week ago so that I could set up an irrigation system in my garden for when I am on holiday. Water Butts confirmed my order took payment and I awaited delivery. Today I received a very poor excuse of an email saying the item is out of stock, so I will get a refund in up to 5 days time! Too late for me to reorder from elsewhere and have the irrigation system set up. No headed email or proper apology just this message. I DO NOT RECOMMEND!.... good afternoon unfortunately the item ordered is not in stock, therefore I have cancelled your order. the refund was processed to the original payment method this should be with you in the 3-5 business days kind regards Stephen”

Helpful Report

“The company lets you order and pay for out of stock goods and only refunds you when you enquire as to where your package is.My one star review takes into account Steven Haggaths speedy reply to my email and a swift refund.PS Be warned that when phoning you might get a loud shrill in your ear,I did and wasn’t pleasant.”

Helpful Report

“Communication with this company is dreadful. I ordered 2 water butts, received confirmation email of my purchase, then nothing. Chased it up, a while later got a response saying there had been problems but I'd get my order no later than a couple of weeks' time. Asked for a tracking number, didn't get a response. When the deadline came and went, chased up again, and again, then got an update saying one item would be delivered, another would be delayed again. Asked to receive regular updates and was told "we're in a very busy period with hundreds of orders each day and it's almost impossible at times to keep customers up to date". Some more time passed, one was delivered, one wasn't...chased up again...eventually received the second item, 38 days after purchase. Unfortunately a hosepipe ban is due tomorrow and I have a brand new, empty water butt to not use immediately. Lucky it's apparently going to rain the next few days. Given the poor comms and delivery delays, I'll take my money elsewhere next time.”

Helpful Report

“Extremely disappointed that there is no drain pipe connection. If not supplied, this should be made clear so customers can add this to the order. what a waste of timer. wont be using this company again.”

Helpful Report

“rude staff on the phone”

Helpful Report

“I placed an order at the beginning of June, a couple of weeks later I was told there was a delay but my order would be on it’s way by 23rd June. I chased the order twice after the date but still no sign of it. I gave up after a month of waiting. Customer service is appalling, avoid this company at all costs.”

Helpful Report

“I ordered a bird table one month ago, and received an email confirming the order. I have discovered today that the money I paid was refunded the same day as my order, but no-one told me. I have been waiting a month for an order which is never going to arrive! What a rubbish company!”

Helpful Report

“We purchased a replacement water butt as our old one (stood on the same stand for 5+ years) developed a crack after winter frosts. The water butt was the same size, however when we finally got rain and it filled up, the water butt buckled and is now unusable. Water Butts Direct were not helpful and refused to accept any responsibility, blaming my stand (which had no signs of damage). Avoid!”

Helpful Report

“I have been sent a water butt with instructions and fittings that just don't work - when you speak to customer services they are no help. They have the product made by a third party and just shipped to you so they are not even familiar with the products they are selling. Suggest you avoid.”

Helpful Report

“Order placed on 14 May this year still not delivered on the 22nd May, no response to emails.”

Helpful Report

hi Roger with investigation it looks like unfortunately your replies were to the noreply order confirmation email. please email through to cs@gm8group.com and we'll happily look in to your query and order kind regards Water Butts Direct

“This is the second butt that i have bought to match the origional,side by side on the back of my garage.The butts are good but the service is very poor!As i did not purchase a second diverter kit they did not supply the very nessary parts to allow you to fill the but, and blank caps for the other outlets to give a pleasing finish. I am sure the person dealing with complaints has never fitted a water and does not know what i am writing about.”

Helpful Report

“No email confirming order or order number. Delivery was slow (10 days) from 30 miles away Water butt requires me to cut/drill holes in it to to use a diverter Requested support through the website but no one replied. Called the help desk. Left on hold and then call rejected. Called again. Support guy was unfriendly and unhelpful. Wouldn't even give me his name so I could mark the email for his attention to him a photo of the problem, even though I'd introduced myself at the start of the conversation.”

Helpful Report

“Web site says in stock, place the order and weeks later it has not arrived because it was not in stock. Just checked the web site tody 31/03 and it still says in stock when clearly its not.”

Helpful Report

“DPD delivered to wrong address and returned Water Butt to Argos Epsom. Water Butt Direct customer services were rude and poor.”

Helpful Report

“I did not like the way in which I was spoken to by your staff and treated.”

Helpful Report

“Review asked for and itme not recieved! How does that work??”

Helpful Report

Hi Janet, if you could e-mail cs@gm8group.com with your order details we can check your order status for you. The e-mails asking for a review are sent out automatically after you have placed an order. Mandy

“Ordered over a week ago, called Customer Services, no indication when waterbutts x2 would be delivered.”

Helpful Report

If you could forward your name and order details to Customer Services at cs@gm8group.com we can look into this for you. Mandy

“Only a 1 as I am yet to receive my water butts, and I haven't had notification of when they are arriving”

Helpful Report

“I purchased over £500.00 for my butt but it is continually leaking from the back hole, it is staining my tiles.?? i did purchase to request for one of the grip plugs for the basket for the shrubbery.. twice i fack but yet noone got back to me even to this day!!”

Helpful Report

hi Karrien I don't recall seeing anything of this nature in our inbox, could you please email to cs@gm8group.com along with your order and we'll take a look in to this for you we will need photos of the leaking and discuss with our supplier, otherwise you can also call 0800 688 9825 to discuss this kind regards Stephen @ Water Butts Direct

Water Butts Direct is rated 4.6 based on 2,137 reviews