Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury WayHitchin SG4 0TP, ,, 54 Wilbury WayHitchin SG4 0TP, ,, Hitchin
Rating: 4.58

4.6 Rating 1,752 Reviews

91 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,752 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

01462341161

Email:

cs@gm8group.com

Location:

54 Wilbury WayHitchin SG4 0TP, ,,
54 Wilbury WayHitchin SG4 0TP, ,
Hitchin
SG4 0TP

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Water Butts Direct 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Things didn't go quite to plan as I was advised the supplier firstly had issues with delayed delivery and subsequently had no stock or materials, so the order would take two months to arrive! Fortunately, stock did turn up, and the water butt arrived one month after ordering. I was kept informed and the outcome was better than predicted. The water butt is great. It was annoying to have to wait for something trhat you were led to believe was a stock item. Hence not 5 stars.”

Helpful Report

“No update informing of dispatch I was only informed on the day of delivery. Otherwise very happy with the service and product.”

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“Delivered quickly after I made the order. But, I would have liked a text message to let me know when the delivery was due.”

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“Following a short delay due to out of stock my water butt arrived. The base is in two halves and merely locks together to form a good solid support. I have linked this to an existing butt and the parts I ordered came with the main delivery of the butt. Easily linked up and secure. Just need it to rain now! One of the anvil clips securing the lid to the butt was damaged I contacted the supplier who kindly posted a full set of clips to me. The product is now complete. Excellent customer service and product. Fits nicely next to my existing water butt and both are the same. Thanks.”

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“Nice product, delivery a little slow.”

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Hi Deborah Elliott, We apologise your order was dispatched late. Due to the bank holiday, We have been working very hard catching up on orders. We hope this information helps. Kind regards, Water Butts Direct

“Good but not enough options for inlet pipe.”

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“Slimline black water butt purchased. Very happy with it but lid very difficult to get off. Also, haven't used 3-part stand as prefer my old water butt's solid , 1-part stand.”

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“Ordering simple. Emailed to ask when it would be shipped and was told already on it’s way. Excellent quick delivery. Only gave four stars as I was expecting an email to let me know it had been shipped. Would definitely order again from Water Butts Direct.”

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“Easy to fit once you get the lid off and get the attachments out.”

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“All looks good. Simple to erect and fit together but no rain to fill it yet..Good value and well made..Happy..”

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“The water butt was delivered after pre-ordering, so took a while to come, but turned up unexpectedly early on a Saturday morning without warning. So a message the day before would have been useful. The water butt itself is good quality and I managed to hook it up to a downpipe without too many problems. Thanks.”

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“Product as described . Arrived well packed only negative , no notice of delivery in advance so lucky I was at home when the delivery guy turned up .”

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“Ordered a water butt on back order was delivered as per arrangement when delivered I noticed that the water butt cover was damaged I sent a email and a picture showing the damage and a new cover was sent the next day so all in all thoroughly recommended”

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“Loving the rain-water diverter and filter kit- it arrived quickly, in good condition and all at a reasonable price. Plus the mini-catalogue, popped in the box, has raised some other possible garden projects.”

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“Bought an Urn style water butt with a pocket for growing plants. It has installed quite easily although I discovered that when the tap runs dry there is still around 50L of water in it. I have also stood it on a 50mm stand so that the drain valve does not scrape the floor and we can get our largest watering can underneath. If you want to use a kit to extract from a downpipe buy it with the water butt as the spare I had from the hardware store did not fit.”

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“Hard to be sure which water butt stand to buy for our ten year old water butt - the stand for which was starting to break up. But this one seemed the nearest in size and as it turns out it has done well. The new stand fits the old butt and seems to be the right height. Don't think we need to mess about with the input trap on the down pipe.”

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“Lovely quality water butt however it should be for the price . My only disappointment although it arrived earlier than anticipated there was no notification , which was probably down to the courier ?”

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“Ordered on a Sunday it came by the the following saturday”

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“Very pleased with the water butt and have fitted it into place without difficulty. I was a bit concerned about communication as I had to chase the order having not received it or heard nothing after 3 weeks. The issue was resolved very quickly after that however.”

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“We are very pleased with the stand which is a perfect fit for the butt. Good product and good service.”

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Water Butts Direct is rated 4.6 based on 1,752 reviews