Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,234 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 18th October 2025

Anonymous

Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Alex

Water Butts Direct 5 star review on 2nd September 2025

Paul

Water Butts Direct 5 star review on 24th August 2025

Alex

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the idea these are made from recycled plastic”

Helpful Report

“Very happy with water butt. It is just what I wanted. I had pre ordered it.The only issue I had was that there was no warning about delivery as the website said you were waiting for stock so delivery took me by surprise. Apart from that I am happy with service.”

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“Love the water butt and fits in well ti the space. However the integral flower pot in the top isn’t well designed. When the water butt is full, the soil in the top becomes saturated and the plant roots/bulbs that I had put in all rotted. It seems like a good idea but in practice not so much. I’ve replaced it with a flat top , to water can be saved right to the top.”

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“Delivery of the replacement water butt has been very prompt. The identical previous one was twelve years old and had served us well, but it had become detached from the wall due to one of the three fixings at the top not having been firmly made, and torn off by its own weight. as a result. I shall ensure all three fixings are firmly made when the new one is fixed and I will hope it lasts longer than the first one.”

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“Excellent product made from recycled materials, but I was not expecting to have to drill out the inlet hole. Fortunately, I had my drill handy with the correct size bit. Took less than 5 minutes. I had the butt connected in no time.”

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“Perhaps my fault but I did not realise that the Basic butt I ordered came with a diverter, so I ordered your recommended diverter. Result: two deliveries and some unwanted plastic. The Basic tall butt has a plastic tap which looks rather flimsy and has no plinth, so quite a bit of the water volume will remain when its level falls below that of the tap! Finally, I found the rather expensive Gutter Mate diverter rather fiddly to fix, and the instructions none too helpful. I suspect I shall have to re-drill the wall to ensure all water is collected.”

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“Easy to find items on the website V Good delivery time 3 days. The only problem I had was they didn't confirm my order so was not sure if they had received it luckily it arrived quickly so alls good”

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“Very good and prompt service. The only reason for losing a star is the frustration that if you don't want the package they offer, it costs significantly more. I wanted a grey butt and stand, if I'd accepted the same butt in green with a stand, it would have been 35% less expensive.”

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“Arrived on time safely. Good Quality, would recommend.”

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“Good quality water butt very good service”

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“Very efficient and helpful”

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“It cannot be denied there was an issue with my order but what matters to me is that it was handled courteously and speedily and is now rectified to my satisfaction without too much hassle”

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“Excellent delivery of water butt would purchase from you again”

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“Good service, quick delivery and useful Q & A online. We have not unpacked yet, so no comments on the contents for a couple of weeks.”

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“I've ordered this butt before, but the green one, that one is fine too, been in operation for a few years. Due to the footprint of the green one, I decided to order another for a snug spot. The green one was out of stock so I ordered the sandy-beige one. Pro - comes with a good fitting fast flow tap (attached inside the butt for transit) Con - as there is a sump you cannot get 300 litres out of the tap Pro - sturdy and tough, a good plastic and a good lid, easy to on/off (should you need to). There is a removable internal collar which the lid snaps into. Con - they don't inform you about delivery and they use a different name to their transport company (who did ring the previous day but I thought the delivery was another order that I knew was on route) Pro - a fast delivery, at checkout it said 28 days but I received in less than a week Con - probably doesn't need wrapping in all the black plastic and clingwrap - perhaps you could ask at checkout if the customer wants all the plastic or wouldn't mind a few scuffs Pro - comes on a cute little pallet. I've left mine in the front garden in the hope someone steals it.”

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“My order arrived in good time and the Water Butt seemed easy enough to fix up. Hopefully it will do the job, as soon as we have a decent amount of rain! Would have preferred a lid which fitted over the barrel. The disc is awkward to remove.”

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“Initial problems placing an order for the 200l butt (using chrome, but no problem with Windows10), but prompt support provided. Thereafter, it went well - the butt arrived on the first day of the quoted range, well within the 1 hour time slot notified by text. The item was in perfect condition, with simple to follow instructions, and I had it assembled and in position in half an hour. I'm very happy with it; now I just need some rain!”

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“Very good service. Product not so good.”

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“Prompt and efficient service.”

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“Delivery delays were not communicated and I had to chase but responses were quick. Very happy with the water butt itself, easy to install and a useful & good looking item”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,234 reviews