Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,089 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,089 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and delivered within a few days. Great”

Helpful Report

“Arrived on time, instructions good, hose too short. Not or tested fitted yet.”

Helpful Report

“Good looking product with prompt delivery. Easy to understand instructions. Only minor thing is the lid of the butt isn't a perfect fit but still completely functional.”

Helpful Report

“Awkward to tap in on own”

Helpful Report

“Quicker than expected delivery by a very pleasant chap from a company I have never heard of before. A good solid water butt that has been easy to install- my only issue is the cheap plastic tap that was provided to fit, went out and bought an alternative.”

Helpful Report

“Good prompt delivery service, although i missed some information on pipe fitting sizes, but I cobbled it together fine, probably should have double checked before ordering.”

Helpful Report

“Good size. Can see it being very useful if only it would rain.”

Helpful Report

“The butts are fine and the description was accurate. It would have been nice to have been told when the delivery was coming. We were away for the weekend and arrived home to find some very large boxes outside the front door.”

Helpful Report

“The water butt arrived exceptionally well wrapped up and protected for the journey. Instructions are fairly sparse and of the cartoon variety. There is no pre-drilled hole for the water inlet so I had to buy a 44mm cutting attachment to use with a drill, and also a drainpipe adapter/connector so for the price I didn't find the purchase particularly user-friendly. You can't lift the top off to put a sterilising silver disc inside so I had to drill a hole in the top. On a more positive note it feels very sturdy and should cope with anything the weather throws at it. We have put some herbs in pots to grow on top, which is a handy way of keeping chives and other potential poisons out of the reach of our puppy.”

Helpful Report

“I received a water butt lid as requested. It arrived at the time you said and is exactly what I wanted. Thank you for great service.”

Helpful Report

“We've fitted them but it's not rained since. We don't quite see how the pipe into the drainpipe will catch a large amount of water as it would Weem they will catch the splashes but weee hoping it catches plenty of water as that's what we want.”

Helpful Report

“Fantastic service and the butt was delivered very quickly. Unfortunately, the tap was missing but a phone call quickly resolved that which came within a few days. However, no matter how hard I try to tighten the tap when fitting it still weeps. Not sure if it is me or the design!”

Helpful Report

Hi, Sorry to hear this Please send pictures to cs@gm8group.com with your postcode or order number so we can help

“drainpipe dropped as segment was cut out...it disconnected from the guttering above and we had to get our kindly window cleaner to come with his long ladder to refix it.”

Helpful Report

“On 2nd May my order for 500 Ltr butt was acknowledged, 2 others ordered at the same time were delivered OK, but I am still awaiting the 500Ltr. The products are fine. Notification of delivery with the alternative options were given on the same day as delivery which was not helpful as had I not been here I would not have known or been able to take delivery. It is now 18th May.”

Helpful Report

Hi Colin Sorry to hear this Please can you email us this to cs@gm8group.com with your order number so we can help

“Easy to fit. Butt is very wobbly without any water in it and a little wobbly when it's full. But it hasn't fallen / blown over yet! Tap is counter intuitive to open but not really a problem.”

Helpful Report

“Good range of products. Easy to use website. Competitive prices. Fast delivery.”

Helpful Report

“Thank you for your assistance when I could not find the tap.”

Helpful Report

“Ordered 2 water butts which arrived very quickly, easy to install and are working well, considering getting another.”

Helpful Report

“Fantastic range of products! Ordered online, easily arranged delivery. My only negative was sourcing a diverter for my 80mm drainpipe, I would have thought available through a company selling such a wide range of products, sadly not!”

Helpful Report

“Saved a long trip to the garden centre”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,089 reviews