Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,197 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,197 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lightweight, quite well made. From a distance looks like a real terracotta pot. Didn’t know you have to make a hole in it yourself. Not sure how many years it will last outside, time will tell of course. Shame the stand looks so cheap and nasty and black.”

Helpful Report

“Good choice of stock, and easy to use website. Ordered a replacement lid and tap for an old butt. Fit perfectly and now it is fully working again. Prompt delivery, suitably packaged up.”

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“Good selection of products but a pricey”

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“Our second brown water butt from Water Butts Direct. Very efficient and good quality for both purchases. Sadly the rainsaver device which was included would not tighten so I have requested a replacement. Otherwise it would have been five stars.”

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“Got sent the wrong item but the customer service and quality of product it superb”

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“Well made and easy to install. Only complaint was confirmation email said 3-5 days but it took 10 days. Follow up explained that was because it was “on order”. Silly me for not understanding”

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“I ordered a replacement hose for my Polybutt water butt, it was delivered very quickly and fits well”

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“Child lock is very difficult to open especially when you have arthritis”

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“It's very good - ideal against the white render but larger diameter than previous pipe so won't fit in the brass holders unfortunately.”

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“The water butt was rather larger than I was expecting, but my husband has installed it successfully and it's beginning to fill up with water. /”

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“Hello, I bought the 250 litre capacity water butt and I am well satisfied and if I needed another water butt, I would buy again from Water Butts Direct. Sincerely, John Meek”

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“Bought as a replacement for an existing high-capacity water butt, this feels much more substatntial and therefore likely to be more durable. The locking lid is a good safety feature but I would like to have had a built-in access point for rainwater. The absence of a drain point I feel is a poor design feature making moving the butt problematic once in use due to the weight of residual water. Also, the usable capacity of the butt is probably somewhat less than advertised as a result.”

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“Our water butt arrived quickly and ready prepared for any easy set up. We appreciated not having to fiddle around putting the tap in ourselves. Also the water butt had holes pre drilled making fitting the diverter kit so simple.”

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“Very good thank you”

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“Bought the 100 litres butt with a stand. Delivered as advised and now in place. Appears robust and as its made from recycled plastic and has a 5 year guarantee we suspect it will meet our needs.”

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“Neat and compact. I hadn't realised the drainpipe connector wouldn't fit my downpipe and had to get another. I had no problem fitting it and the water butt is now in place waiting for the weekend's forecast rain.”

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“Came when it said it would. It would have been very helpful if the top hole for the downspout attachment had been predrilled and plugged. Needed special tool to drill hole which I didn't have. Looks good now in place.”

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“Delivery was within the stated time. It is good that you get not only the water butt but also a stand and rainwater harvesting kit that others supply as extras. Not five stars as there was a lot of "flashing" around the water entry and tap holes that had to be removed to ensure a good seal.”

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“Quick efficient service. All very good. The only minor downside, the tap on the water butt has a very slight drip.”

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“Excellent product (300L Slim Stone Butt). Slight problem that GM8 (not WBD) ignored my request for a delay in delivery, Otherwise would have been 5*.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,197 reviews