Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,090 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,090 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy for the service”

Helpful Report

“Only small issue was the stand, which I don’t need. But was not able to deduct from my purchase, so I have a large lump of plastic going to landfill. Otherwise all good”

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“Decent service. Products arrived within a week. Documentation for installation could be better. Had to search YouTube . But probably would have to do that anyway.”

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“The water butt seems sturdy enough but of course there has been zero rain since it was delivered. My only criticism and the reason I docked one star on the rating is that the two holes on the lid to lift it look as though they've been made by some creature as the cuts are very ragged and sharp - my guess is that they should have been filed or sanded down before leaving the factory but for some reason this wasn't done. But a minor detail, really, all in all this seems like a good buy.”

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“A very strong product with good dimensions. Only issue we had was the wing nut which secures the tap to the water butt was missing. Replacement sent immediately issue was identified. Easy to install we just need the rain!!!”

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“Excellent delivery service. The item was well packaged when it arrived. Looks very stylish although it is wider than I thought. The planter is deeper than I expected and will need a fair quantity of compost and plants to fill it.”

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“Good service and happy with the product. Just waiting for some rain to start filling it. Found the fitting of the hose to the drain pipe difficult and had to saw a little more off the drainpipe to enable it to attach, but it looks good and will be a benefit to my garden.”

Helpful Report

“Always easier to be wise after purchase. I would have prefered the option of an alternative connection to the rainwater downpipe cutting a section from the downpipe is not so easy when either end is fixed what could have been a 10-minute job took 2 hours. All done now The Butt seems good quality along with the stand. Time will tell.”

Helpful Report

“Lightweight, quite well made. From a distance looks like a real terracotta pot. Didn’t know you have to make a hole in it yourself. Not sure how many years it will last outside, time will tell of course. Shame the stand looks so cheap and nasty and black.”

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“Good choice of stock, and easy to use website. Ordered a replacement lid and tap for an old butt. Fit perfectly and now it is fully working again. Prompt delivery, suitably packaged up.”

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“Good selection of products but a pricey”

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“Our second brown water butt from Water Butts Direct. Very efficient and good quality for both purchases. Sadly the rainsaver device which was included would not tighten so I have requested a replacement. Otherwise it would have been five stars.”

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“Got sent the wrong item but the customer service and quality of product it superb”

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“Well made and easy to install. Only complaint was confirmation email said 3-5 days but it took 10 days. Follow up explained that was because it was “on order”. Silly me for not understanding”

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“I ordered a replacement hose for my Polybutt water butt, it was delivered very quickly and fits well”

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“Child lock is very difficult to open especially when you have arthritis”

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“It's very good - ideal against the white render but larger diameter than previous pipe so won't fit in the brass holders unfortunately.”

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“The water butt was rather larger than I was expecting, but my husband has installed it successfully and it's beginning to fill up with water. /”

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“Hello, I bought the 250 litre capacity water butt and I am well satisfied and if I needed another water butt, I would buy again from Water Butts Direct. Sincerely, John Meek”

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“Bought as a replacement for an existing high-capacity water butt, this feels much more substatntial and therefore likely to be more durable. The locking lid is a good safety feature but I would like to have had a built-in access point for rainwater. The absence of a drain point I feel is a poor design feature making moving the butt problematic once in use due to the weight of residual water. Also, the usable capacity of the butt is probably somewhat less than advertised as a result.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,090 reviews