Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury WayHitchin SG4 0TP, ,, 54 Wilbury WayHitchin SG4 0TP, ,, Hitchin
Rating: 4.58

4.6 Rating 1,770 Reviews

91 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,770 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

01462341161

Email:

cs@gm8group.com

Location:

54 Wilbury WayHitchin SG4 0TP, ,,
54 Wilbury WayHitchin SG4 0TP, ,
Hitchin
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 9th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an Urn style water butt with a pocket for growing plants. It has installed quite easily although I discovered that when the tap runs dry there is still around 50L of water in it. I have also stood it on a 50mm stand so that the drain valve does not scrape the floor and we can get our largest watering can underneath. If you want to use a kit to extract from a downpipe buy it with the water butt as the spare I had from the hardware store did not fit.”

Helpful Report

“Hard to be sure which water butt stand to buy for our ten year old water butt - the stand for which was starting to break up. But this one seemed the nearest in size and as it turns out it has done well. The new stand fits the old butt and seems to be the right height. Don't think we need to mess about with the input trap on the down pipe.”

Helpful Report

“Lovely quality water butt however it should be for the price . My only disappointment although it arrived earlier than anticipated there was no notification , which was probably down to the courier ?”

Helpful Report

“Ordered on a Sunday it came by the the following saturday”

Helpful Report

“Very pleased with the water butt and have fitted it into place without difficulty. I was a bit concerned about communication as I had to chase the order having not received it or heard nothing after 3 weeks. The issue was resolved very quickly after that however.”

Helpful Report

“We are very pleased with the stand which is a perfect fit for the butt. Good product and good service.”

Helpful Report

“Order and delivery was very efficient. Only issue was the connection hose required the correct size drill bit. This was OK for me, but for some, this would require an extra purchase. Would be helpful to have this hole predrilled with a cover cap for the unused side. Not WaterButts fault, but the empty butt does not stand up in any wind and I’ve had to purchase strapping to tie it back to the house!”

Helpful Report

“Pre ordered the butt and would have liked an email when it was dispatched. The rain trap instructuons were easy to follow but it was almost impossible to attach the hose to the rain trap and only slightly easier to attach it to the water butt.”

Helpful Report

“It is what it is - a water butt, a stand, a tap and a diverter. Simple to install. It works well. If I was to ask for an improvement, I would request that they include a sealable hole in the stand that I could pour sand to add weight to the legs for stability and strength.”

Helpful Report

“If we get enough rain to fill it, this butt should make all my vegetables better than they were in last year's hot, dry summer. I have difficulty in reaching the spring to open the lid as my fingers are not long enough, but a trowel should help.”

Helpful Report

“Very prompt service & delivery. The slimline butts are just want I wanted. The only niggle was the tap seals on both leaked slightly. My husband fixed this issue by putting sealant round the joints, which seems be working so far. An easy fix so didn't report it.”

Helpful Report

“Delivered when the carrier said it would come! It looks good, but we've not had time to install it yet, so can't be sure that it does "what it says on the tin"! Looking forward to replacing our old one that sprang a leak.”

Helpful Report

“Not commissioned yet, however a thought - there were 2 holes drilled for the taps to empty and 3 gaps in base - why are they not lined up ? If they were both taps could be used in tandem”

Helpful Report

“Prompt delivery and all seems well although bought to replace older one that had split probably after 4 0r 5 years”

Helpful Report

“Second one we’ve had, first one cracked after about twenty years”

Helpful Report

“Have bought both water butts and accessories (rainwater diverters) from Water Butts Direct. Products delivered quickly and work as expected. A good range of solutions for most applications.”

Helpful Report

“I recently ordered 2 water butts from Water Butts Direct and I'm very pleased with my purchases. I particularly liked that the butts came with stands and fixing kits. I was looking for a water butt to match one I already had, and the wide range of choices meant that I was able to select an exact match. I would, however, have appreciated more communication about the date and time of the delivery.”

Helpful Report

“As our first hot composter was delivered in pieces, I was very grateful that customer services sorted out a replacement without any fuss, and our second one was fine.”

Helpful Report

“Fast delivery , item boxed well protected”

Helpful Report

“Product was as described. Really attractive to go next to summerhouse as wanted it more decorative than my other plain green ones. Only irritation was the Overnight website although the lady at the depot was very nice.”

Helpful Report

Water Butts Direct is rated 4.6 based on 1,770 reviews