Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,130 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 4th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect website perfect butts Perfect quick delivery 🚚”

Helpful Report

“The filtered water diverter was very expensive for what it is. Instructions need a serious revision. No significant rain since installation so can't comment on it's performance.”

Helpful Report

Hi Adrian, I do apologise you are experiencing issues with the Gutter Mate. This is one of our best sellers and our own UK-made diverter and we rarely ever get any issues. Could you please drop us an email at cs@gm8group.com and we can see how we can help further? Kind regards, Water Butts Direct.

“Efficient with delivery of two items and one return.”

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“Item arrived as advertised and quickly, now doing the job brilliantly 👍🏻”

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“Description accurate speedy delivery. Seems good value for money”

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“Easy to place the order and very swift delivery!! Well done”

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“I had a query on how to put together a water butt connection directly from the gutter and having got nowhere myself in how to solve it, called Water Butts Direct. The customer service manager helped me find a solution which wasn't even to do with parts from his own store. This was customer service well beyond expectations and will definitely be remembered. Thank you very much!”

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“This was a late order for my son-in-law's Christmas present and arrived within 2 days. I am very impressed with the service and he is delighted. Thanks very much for being such an efficient company. Helen Hayman”

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“First class service would definitely recommend this company and use again.”

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“A great selection to choose from.”

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“Very fast delivery- always helpful customer service. Good products at keen prices. What's not to like?”

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“Delivery was left on front doorstep advertising to the world that I was not at hope. Not ideal”

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Hi Anthea, Sincerest apologies for this, we will pass this feedback to the courier as they should have contacted you prior to delivery and requested a safe place the order could have been left if you were not in. Apologies again for the inconvenience caused. Kind regards, Water Butts Direct.

“Arrived very promptly. It looks very nice & I'm looking forward to when I have it fitted & planted up.”

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“The whole process is so simple, from choice right through to delivery, no complications and everything went like clockwork. Brilliant, I recommend them because they are so organised and professional. Well done and thank you.”

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“Excellent service - quick dispatch and delivery of both my 50l water butts. They will serve my raised beds. These are beautiful garden furniture too! Just waiting for a thaw now!”

Water Butts Direct 5 star review on 16th December 2022

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“Not great service and found out after the fact that I could have saved money by getting the water butt from B&Q.”

Helpful Report

Hi Daniel, We dispatched your order a day after you ordered (8th of Dec) and can see this was delivered successfully on the 9th of December. So we are unsure what the issue may have been, a part from the Harcostar hose which was ordered (but it does state this is for use of Harcostar products only). We do appreciate any feedback so we can work on any further issues in the future. However, for pricing matters, every website and company is different. Kind regards Water Butts Direct.

“Range of products very good. My orders have been dealt with promptly and one query to Customer Services was responded to in a friendly and efficient manner.”

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“Excellent quality, good instructions and very prompt delivery.”

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“PROMPT AND efficient”

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“Order hasn't arrived after inquiring with company, royal mail strike, fair enough! but that's over a week ago & still nothing”

Helpful Report

Hi Andrew, Your order was dispatched via Royal Mail on the 2nd of December as Royal Mail was on strike on the 30th of November and 1st of December. Due to further delays and strikes, unfortunately, delivery times have been extended and I'm afraid this is out of our hands. Hopefully, this will be with you soon, please keep us posted. Kind regards, Water Butts Direct.

Water Butts Direct is rated 4.6 based on 2,130 reviews