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Water Butts Direct Reviews

4.6 Rating 2,253 Reviews
90 %
of reviewers recommend Water Butts Direct
Company Reviews Product Reviews
1,242
 Questions Insights Metrics Info
4.6
Based on 2,253 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

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Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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James
Verified Buyer
“Good website and fast delivery”
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Dianne
Verified Buyer
“Exactly what I wanted, quick delivery, very happy with purchase”
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Dave
Verified Buyer
“Why so many emails? My order was dispatched quickly and I've installed it fine. However, in 13 days since placing the order, I have received NINE separate marketing emails about water butts. This is not including the emails about my order and the email asking me to fill in this review. Maybe once or twice per year would be about right but not EVERY OTHER DAY! Whoever sends out emails (if it is a person) seriously needs to drink less caffeine. I'm now unsubscribing.”
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Hi Dave, Please be assured your feedback has been passed on
Anonymous
Verified Buyer
“Good water butts - have fun crawling inside to fix the tap!”
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Patricia Marjorie Sorsdahl
Verified Reviewer
“Very disappointed and confused. Order water butt, all well. Could not connect because of metal downpipe so asked their advice by email and was ignored. Went online and found a Graff metal downpipe coverter kit, expensive! Lo and behold Water Butt Direct, not Graff, send me a kit from a company called Garantia. Pretty decent quality but when we tried to drill through the downpipe the bitt broke. Absolute nightmare. And sneakily charging Graff prices for a cheaper Company? Come on!”
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Hi Patricia Sorry to hear this Please can you provide pictures and your order number to cs@gm8group.com
Stephen
Verified Buyer
“I cannot fault the customer service. I ordered on Friday afternoon, product arrived on Saturday morning. I was very impressed! The water butt I ordered is as good as any that I have bought in the past from other places.”
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Hilary
Verified Buyer
“Easy to fit. Butt is very wobbly without any water in it and a little wobbly when it's full. But it hasn't fallen / blown over yet! Tap is counter intuitive to open but not really a problem.”
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James Hussey
Verified Buyer
“My order was dealt with efficiently and the butt arrived promptly.”
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Adam
Verified Buyer
“All looked fine when we started. I had a lovely chat with a customer service representative Stephen who assured me that the new water butt will be done to my specs. When the butt arrived it turned out the outlet was too big and located on a very far side of the butt meaning I won't be able to fill a water can freely due to a fence being too close. When I complained, they took the butt and send a new one. This time the outlet's size was good, but it was again located on the side, so very inconvenient. I paid a lot of money for a customised water butt and hoped it will serve me well, but now I am rather disappointed. I'd say go for their ready-made butts, but I would not trust them with anything custom-made.”
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Tony
Verified Buyer
“Total rubbish”
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Michael
Verified Buyer
“Quick delivery and well priced.”
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Claire
Verified Buyer
“Great price and good quality water butt. Delivered quickly with clear installation instructions. Good company to order from.”
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Robin
Verified Buyer
“Thin poor quality plastic, particularly around tap hole. Had to re-make hole and buy larger fittings to overcome. Much inferior in quality to my old water butt.”
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William
Verified Buyer
“Hello yes I do have a problem with one of water butts the tap will not seat as it should and continues to leak I have tried all sorts of packing but it does not work yours William Seddon Knapton lane York”
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Hi William Can you send pictures of this to cs@gm8group.com with your order number please
Nishita
Verified Buyer
“Excellent product 👌, but little expensive. Looks very good. Recently purchased the product, installed 2 days back .”
Water Butts Direct 5 star review on 10th May 2023
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Simon
Verified Buyer
“Nice water butt. Very easy to install with all accessories included.”
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William
Verified Buyer
“Excellent service with very prompt delivery. The product is as described and works perfectly.”
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Pam
Verified Buyer
“Good quality and very quick delivery service”
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Anonymous
Verified Buyer
“Delivered as expected, product as described.”
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Gita
Verified Buyer
“Prompt delivery. Water butt appears to be good quality, not yet installed do unable to comment properly. The water diverter is good but the connection pipe is quite short, unless you can site the water but within 20 cm of a down pipe it isn’t long enough. This is the only negative, I will use this company agsin”
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Water Butts Direct is rated 4.6 based on 2,253 reviews
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