Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,129 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 4th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No fuss ordering and the product was here within 48 hours. The company we previously purchased our water butts from took over 28 days for delivery so it's not too hard to work out who we will purchase from in the future. Great service!”

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“Excellent service, the butt arrived within 24 hours. A good quality strong waterbutt. Sensible price. Highly recommended”

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“Excellent service and excellent product, very impressed”

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“Quick & Helpful supplying what was needed but delivered by DPD which is always very likely to cause problems although on this occasion, for the first time in many deliveries, DPD did the job right except for minor damage to the packaging.”

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“Easy to find items on the website V Good delivery time 3 days. The only problem I had was they didn't confirm my order so was not sure if they had received it luckily it arrived quickly so alls good”

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“water butt installed just waiting for it to rain but thank you”

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“What a clever idea. Easy enough to assemble. Hasn't rained since of course”

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“can't get the base out of the main butt!!!! Please advise what to do.”

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“Very good and prompt service. The only reason for losing a star is the frustration that if you don't want the package they offer, it costs significantly more. I wanted a grey butt and stand, if I'd accepted the same butt in green with a stand, it would have been 35% less expensive.”

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“Very happy with my 300 litre stone effect water butt. Package delivered in good time and condition. Clear instructions for fitting.”

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“Very efficient company, good value for money, the product was good quality. Would recommend this company.”

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“Good Quality water butt, not too big, not too small just the right for the garden. Good design.”

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“Good service, delivery was put in safe place. Thank you Les”

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“Excellent service all round, good quality very easy to install very happy thank you.”

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“I have purchased water butts in three separate occasions from this company. I ordered the replica tree trunk version. It is most impressive. Delivery and customer service has been excellent.”

Water Butts Direct 5 star review on 29th January 2023

Helpful Report

“I am 64 years old widow and bought a water butt from you. It was very difficult to get out of its multiple layers of cling film and tight tape. I could not believe it was not ready for me to fit and assemble. Why are holes not pre drilled? I cannot use the product as I don’t have the tools required. Make it clear to purchasers BEFORE that it needs specialist tools”

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Hi Diane, We use recyable wrap to ensure the water butt does not get damaged in transit, and the courier we use does not accept boxes for these type of water butts due to the size. The only predrilled hole is for the tap, which does not come fitted because we have had incidents where the tap gets damaged in transit (you only need to screw in the tap until fitted just tight enough). The holes are not predrilled at the top of the water butt because it gives the customer the freedom to install a diverter or linking kit, or use it as a freestanding water butt. If you were unsure, you could have dropped an email or given us a call and we would have been more than happy to assist. Sincerest apologies if this was not clearer and we will take your feedback on board. Kind regards, Water Butts Direct.

“The water tank was delivered within a few days by a very helpful courier who was prepared to help offload and move the tank to a temporary location on our property. Additional items arrived by Royal Mail on the same day. Some literature/recommendations for installing would have been helpful.”

Helpful Report

Good afternoon, If you are needing any more installation information, please do not hesitate to contact our customer service/technical team at cs@gm8group.com. Kind regards, Water Butts Direct.

“Item ordered and delivered within the specified time scale. Only improvement could be that a "your item has been despatched email" could have been done.”

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“How do I know whether the water butt is going to be value for money or even do the job that it was designed to do over a period of time? All that I can say was that it arrived promptly, was well wrapped but there was a dent, but no puncture, in it. Will it be frost hardy enough? Is it pleasing to the eye - well it is a plastic water butt and so has no real intrinsic beauty. Who knows after a few days! I am not sure that I can give you a review that is worth its name or in any way meaningful.”

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“Perfect website perfect butts Perfect quick delivery 🚚”

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Water Butts Direct is rated 4.6 based on 2,129 reviews