Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,060 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery delays were not communicated and I had to chase but responses were quick. Very happy with the water butt itself, easy to install and a useful & good looking item”

Helpful Report

“I love it, very smart at the front of the house, I’m really pleased with it.”

Helpful Report

“I’m a first time customer who is very pleased with the quality and service received”

Helpful Report

“Prior to purchasing I had a query which was answered promptly. This is my second water butt and they do exactly as planned. From purchase to delivery was also very well done”

Helpful Report

“Nice product. Very good service”

Helpful Report

“very impressed with value and quality of product and was only place I could find exactly what I needed”

Helpful Report

“Nice and easy to order. Product arrived on time. No problems.”

Helpful Report

“The flexible pipe was exactly what I needed. I had a little issue with the delivery which I now realise was due to the Royal Mail strike but feel I could have been informed when the item was dispatched.”

Helpful Report

“Excellent British made butt - even had markings on lid for drainpipe "insertion". Very reasonable price AND arrived pronto. Very happy -as will the plants/lawn be uponst usage of the "saved" water.”

Helpful Report

“It was so helpful to buy individual replacement parts which came quickly and as described, meaning I once again have a good working water saving system!”

Helpful Report

“Faster delivery than I expected, product excellent quality too. Great communications from delivery courier. Would recommend your service.”

Helpful Report

“good,quick service”

Helpful Report

“Good prices , fairly quick delivery and easy order processing”

Helpful Report

“Right size for what I need slightly disappointed eith the plastic tap, I thought for the cost it would of been more substantial”

Helpful Report

“Great product and stand. True to picture and quickly delivered.”

Helpful Report

“I order a lid/cover for my water butt. It arrived in 5 days as specified (3/5 days for delivery), which included the weekend.”

Helpful Report

“Thanks for a great service items delivered on time, were all spot on as per order. Will definitely use again and recommend to friends.”

Helpful Report

“Prompt delivery. Easy to connect.”

Helpful Report

“Good communication when I complained of a defective inlet fitting. I was asked to send in some photos - although they were unlikely to demonstrate the fault - and they promised to send me a replacement.”

Helpful Report

“The water butt was received in excellent condition and was very easy to install. I have rated this as good not excellent because I did not receive any notification of when to expect the delivery apart from an email from the courier on the day which did not include an ETA which meant waiting in all day which is unusual these days. Their email also stated that the delivery was from 'GM8 group'. I did not recognise this name and initially thought it was a spam delivery message.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,060 reviews