Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,130 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The butts do the job, look strong and have holes in the right places, though perhaps the lids could fit more easily. The delivery was promised in three to five working days but came, the length of the country in TWO DAYS from order!”

Helpful Report

“6 days after water butt delivered still waiting for water diverted and brass tap, not been able to install. Parts now delivered by Royal Mail who were the cause of a late delivery and who are causing problems for businesses at the moment so in fact I was very pleased with the service from water butts direct. Regards David”

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“Excellent service, prompt delivery and the water butt I ordered is great. In fact took this is my second one. It's really stylish and holds masses of rainwater.”

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“Excellent service. Good quality”

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“Disappointed that we couldn't see the water Butts before buying. Surprised when we decided to order one that was in stock? as the delivery was 28 days. We had no hurry so it wasn't a problem. The water Butt was delivered within 28 days, we were given the delivery date and the water butt arrived as stated. The water Butt arrived in good condition. Assembly was very easy, Instructions were supplied with everything required to install. Took a while to finalise the position but installation took less than an hour.”

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“Great water butts , delivery not so good , they turned up eventually!! Will use again though”

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“Arrived in good packing condition within five days well pleased”

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“Very good service, quick delivery and a very good price.”

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“Arrived on time safely. Good Quality, would recommend.”

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“Perfect fit - thank you”

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“Excellent product and impressive delivery performance. Before buying we checked local retailers and other suppliers. It was an easy decision to buy from Water Butts Direct, particularly given the extensive range offered.”

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“Arrived on time and easy to assemble the tap parts. Very happy.”

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“Did exactly what anyone could expect. Great service.”

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“Good quality water butt very good service”

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“Very efficient and helpful”

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“All good. Water Butts Direct processed my order quickly and it was delivered without delay. The water butt extension kit and the additional hose I ordered were as described on the website so I can recommend Water Butts Direct.”

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“Excellent! Easy to set up, and manoeuvre into place.”

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“It cannot be denied there was an issue with my order but what matters to me is that it was handled courteously and speedily and is now rectified to my satisfaction without too much hassle”

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“Just the parts I needed, at a reasonable price, ended a two year search👍🏻 relatively quick delivery via Royal Mail. Happy customer thank you”

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“Needed extention pipe for my water butt. 2 metres plenty to spare and brilliant price. Delivery very quick and included p&p”

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Water Butts Direct is rated 4.6 based on 2,130 reviews